[ASUS Zenbook UX31E] HDMI out doesn't work

[Janne Savikko]

Ubuntu crashes when I try to use ASUS Zenbook UX31E HDMI out (with Asus VS239H). It works nicely with console and LightDM login screen, but when I log in to Ubuntu/Ubuntu2D, screens (external and internal) go blank.
Restarting LightDM usually works (works as in "you'll see the LightDM login screen again), but sometimes this hangs the whole system.

Things you need to know:

1) lsb_release -rd
Description: Ubuntu 12.04 LTS
Release: 12.04

2) apt-cache policy linux-image-3.2.0-24-generic
linux-image-3.2.0-24-generic:
  Installed: 3.2.0-24.37
  Candidate: 3.2.0-24.37
  Version table:
 *** 3.2.0-24.37 0
        500 http://archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        500 http://archive.ubuntu.com/ubuntu/ precise-proposed/main amd64 Packages
        100 /var/lib/dpkg/status

3) I expect that X doesn't crash and I see output on both (or at least one) displays.

4) X crashes, both screens turn black. Sometimes external monitor turns red. Console usually works after the problem. LightDM has to be restarted.

WORKAROUND:
echo SATA_ALPM_ENABLE=true | sudo tee /etc/pm/config.d/sata_alpm
---
ApportVersion: 2.9.2-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jsavikko 3595 F.... pulseaudio
 /dev/snd/pcmC0D0p: jsavikko 3595 F...m pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 13.04
MachineType: Dell Inc. OptiPlex 960
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-26-generic root=UUID=bb2320c0-f70d-41e9-a924-97e7a0f7ab17 ro quiet splash
ProcVersionSignature: Ubuntu 3.8.0-26.38-generic 3.8.13.2
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-26-generic N/A
 linux-backports-modules-3.8.0-26-generic N/A
 linux-firmware 1.106
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: raring
Uname: Linux 3.8.0-26-generic x86_64
UpgradeStatus: Upgraded to raring on 2013-04-04 (84 days ago)
UserGroups: adm admin cdrom dialout fuse libvirtd lpadmin plugdev sambashare vboxusers wireshark
dmi.bios.date: 01/21/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0Y958C
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd01/21/2011:svnDellInc.:pnOptiPlex960:pvr:rvnDellInc.:rn0Y958C:rvrA00:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 960
dmi.sys.vendor: Dell Inc.

[Janne Savikko (jsavikko)]

Tested with the latest upstream kernel, and the problem exists, (though I was able to get it once working after several LightDM restarts and HDMI cable attachs and disconnects).

Kernel's drm:intel errors have gone though.

apt-cache policy linux-image-3.4.0-030400rc4-generic
linux-image-3.4.0-030400rc4-generic:
  Installed: 3.4.0-030400rc4.201204230908
  Candidate: 3.4.0-030400rc4.201204230908
  Version table:
 *** 3.4.0-030400rc4.201204230908 0
        100 /var/lib/dpkg/status

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/989226/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Janne Savikko (jsavikko)]

Also included in upstream: linux-image-3.4.0-030400rc4-generic

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 989226

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Janne Savikko (jsavikko)]

Hi,

I'm unable to run 'apport-collect 989226' ("No packages found matching linux", "ERROR: hook /usr/share/apport/general-hooks/ubuntu.py crashed", plus the traceback calls...)

These are the errors I get when I unplug external HDMI display and plug it in again (X crashes):
  [ 36.385154] [drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting
  [ 39.938299] [drm:drm_crtc_helper_set_config] *ERROR* failed to set mode on [CRTC:4]
  [ 46.781043] [drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting
  [ 48.769397] [drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Janne Savikko (jsavikko)]

Okay, I tested the problem more. With upstream kernel, I can get the picture to external display with HDMI if I boot the computer display connected. But this way I can't get picture to internal display, even though Ubuntu display manager recognizes internal display and extends the screen to both of displays (disabling and enabling display doesn't help). If I plug the display after login, it works quite well (still some glitches though, usually I have to disconnect and connect it again to get the output working).

I can't get the external display with HDMI working at all using Precise's kernel linux-image-3.2.0-24-generic. I tried with display connected when booting up the computer or connecting the display when in LightDM login screen, and it will display output on external until I log in to X. I've also tried to connect the display after login, but then both screen go blank. Console and LightDM login screen are displayed nicely on the external and internal display.

If needed, I can try to explain the problem more presice and/or test with some other settings...

[Janne Savikko (jsavikko)]

I found a fix for problem. When enabling sata alpm, the external display with HDMI works. If you want to get also internal display working, connect external display after you have logged in to X. This fix works for precise's and upstream's kernel.

Fix: "echo SATA_ALPM_ENABLE=true | sudo tee /etc/pm/config.d/sata_alpm"

[Janne Savikko (jsavikko)]

Okay, I don't know in which kernel the bug exists or how to reproduce or fix it, but I know it's there. Sometimes switching between kernels from boot to boot enables external display to work with X (display cable connected all the time). Sometimes it needs several boots and kernel switches before it starts to work. And sometimes I have to change the state of the SATA ALPM to get it to work. But most of the time the display doesn't work, and I think the problem is connected to this error msg: "[drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting". Maybe this issue causes some corruption in GPU's memory...
Just in case I run memtest86 for main memory, and no errors found.

I've switched between precise's kernel linux-image-3.2.0-24-generic as also upstream kernel linux-image-3.4.0-030400rc4-generic. Sometimes external display works with both of the kernels and sometimes it doesn't work with either of them.

I'm out of ideas after tens of dozens reboots.
Can anyone confirm that HDMI out is (not) working out of the box?

[Andrew Vasyliev (illusive)]

I have the same problems too.

uname -a
Linux illusives-home 3.2.0-24-generic #37-Ubuntu SMP Wed Apr 25 08:43:22 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

syslog:

May 14 18:30:15 illusives-home acpid: 1 client rule loaded
May 14 18:30:15 illusives-home kernel: [ 754.078026] [drm:drm_mode_getfb] *ERROR* invalid framebuffer id
May 14 18:30:17 illusives-home kernel: [ 755.709150] [drm:intel_cpt_verify_modeset] *ERROR* mode set failed: pipe 0 stuck
May 14 18:30:18 illusives-home kernel: [ 757.147312] [drm:drm_crtc_helper_set_config] *ERROR* failed to set mode on [CRTC:3]
May 14 18:30:18 illusives-home kernel: [ 757.518356] [drm:drm_crtc_helper_set_config] *ERROR* failed to set mode on [CRTC:3]

Thanx!

[Andrew Vasyliev (illusive)]

ALso I have another one error message during enabling external display via HDMI.

[drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting

Please, help. What can I do to fix that at least temporarily?

Thank you!

[Andrew Vasyliev (illusive)]

I have connected ASUS ML239h to my Asus Zenbook UX31e via VGA - it works more or less.
Please, help me with HDMI, I don't want to back to Windows 7 :)

Thanx a lot!

[Andrew Vasyliev (illusive)]

Also I get notebook to my office and tryout to connect two different monitors via HDMI (23" and 47") via the same cable. Everything is perfect. This situation appears only at home with Asus ML239h

[Paulo Zanoni (pzanoni)]

Please:
- boot with Kernel parameter "drm.debug=0xe" and attach the full dmesg output
- attach the output of "xrandr --verbose"
- run intel_reg_dumper and attach its output

http://intellinuxgraphics.org/how_to_report_bug.html

[Paulo Zanoni (pzanoni)]

Oh I forgot:

If X crashes, please attach the log file containing the backtrace (usually /var/log/Xorg.0.log.old right after it crashes).

The output of "lspci -nn" would also be nice.

Testing the most recent versions of all the components (mainly Kernel) would be good too.

[Andrew Vasyliev (illusive)]

$ lspci -nn

00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09)
00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller [8086:1c20] (rev 05)
00:1c.0 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 [8086:1c10] (rev b5)
00:1c.1 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 [8086:1c12] (rev b5)
00:1c.3 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 [8086:1c16] (rev b5)
00:1d.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 [8086:1c26] (rev 05)
00:1f.0 ISA bridge [0601]: Intel Corporation QS67 Express Chipset Family LPC Controller [8086:1c4d] (rev 05)
00:1f.2 SATA controller [0106]: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller [8086:1c03] (rev 05)
00:1f.3 SMBus [0c05]: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller [8086:1c22] (rev 05)
02:00.0 Network controller [0280]: Atheros Communications Inc. AR9485 Wireless Network Adapter [168c:0032] (rev 01)
03:00.0 USB controller [0c03]: Fresco Logic Device [1b73:1009] (rev 02)

[Andrew Vasyliev (illusive)]

$ xrandr --verbose
Screen 0: minimum 320 x 200, current 3520 x 1080, maximum 8192 x 8192
eDP1 connected 1600x900+1920+180 (0x45) normal (normal left inverted right x axis y axis) 293mm x 164mm
 Identifier: 0x41
 Timestamp: 27477
 Subpixel: unknown
 Gamma: 1.0:1.0:1.0
 Brightness: 1.0
 Clones:
 CRTC: 1
 CRTCs: 1 0
 Transform: 1.000000 0.000000 0.000000
             0.000000 1.000000 0.000000
             0.000000 0.000000 1.000000
            filter:
 EDID:
  00ffffffffffff000df2db1700000000
  14150104951d10780a129593575a9029
  1e505400000001010101010101010101
  010101010101322640a060841a303020
  350025a410000018322640a060841a30
  3020350025a410000018000000fe0043
  50542020202020202020202000000000
  004e4c41413133335541303241200044
 Broadcast RGB: Full
  supported: Full Limited 16:2
 audio: auto
  supported: off auto on
  1600x900 (0x45) 97.8MHz -HSync -VSync *current +preferred
        h: width 1600 start 1648 end 1680 total 1760 skew 0 clock 55.6KHz
        v: height 900 start 903 end 908 total 926 clock 60.0Hz
VGA1 disconnected (normal left inverted right x axis y axis)
 Identifier: 0x42
 Timestamp: 27477
 Subpixel: unknown
 Clones:
 CRTCs: 1 0
 Transform: 1.000000 0.000000 0.000000
             0.000000 1.000000 0.000000
             0.000000 0.000000 1.000000
            filter:
HDMI1 connected 1920x1080+0+0 (0xad) normal (normal left inverted right x axis y axis) 509mm x 286mm
 Identifier: 0x43
 Timestamp: 27477
 Subpixel: unknown
 Gamma: 1.0:1.0:1.0
 Brightness: 1.0
 Clones:
 CRTC: 0
 CRTCs: 1 0
 Transform: 1.000000 0.000000 0.000000
             0.000000 1.000000 0.000000
             0.000000 0.000000 1.000000
            filter:
 EDID:
  00ffffffffffff000469f82301010101
  2d15010380331d782e5ea5a2554da026
  115054bfef00d1c0b300a94095008180
  81408100714f023a801871382d40582c
  4500fd1e1100001e000000ff0042424c
  4d49423531373136390a000000fd0037
  4b1e5513000a202020202020000000fc
  0041535553204d4c3233390a202001f5
  020325f152900504030207060f0e1f14
  1e1d131211160123097f078301000065
  030c001000023a801871382d40582c45
  00fd1e1100001e011d8018711c162058
  2c2500fd1e1100009e011d007251d01e
  206e285500fd1e1100001e023a80d072
  382d40102c4580fd1e1100001e8c0ad0
  8a20e02d10103e9600fd1e1100001806
 Broadcast RGB: Full
  supported: Full Limited 16:2
 audio: auto
  supported: off auto on
  1920x1080 (0xad) 148.5MHz +HSync +VSync *current +preferred
        h: width 1920 start 2008 end 2052 total 2200 skew 0 clock 67.5KHz
        v: height 1080 start 1084 end 1089 total 1125 clock 60.0Hz
  1600x1200 (0xae) 162.0MHz +HSync +VSync
        h: width 1600 start 1664 end 1856 total 2160 skew 0 clock 75.0KHz
        v: height 1200 start 1201 end 1204 total 1250 clock 60.0Hz
  1680x1050 (0xaf) 146.2MHz -HSync +VSync
        h: width 1680 start 1784 end 1960 total 2240 skew 0 clock 65.3KHz
        v: height 1050 start 1053 end 1059 total 1089 clock 60.0Hz
  1280x1024 (0xb0) 135.0MHz +HSync +VSync
        h: width 1280 start 1296 end 1440 total 1...

[Andrew Vasyliev (illusive)]

$ uname -a
Linux Andreys 3.2.0-25-generic #40-Ubuntu SMP Wed May 23 20:30:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

[Andrew Vasyliev (illusive)]

Thanx! Now problem is not so big, because after reinstallation of the system HDMI out works, but only if I connects to it after full X load. If HDMI cable connected during booting - my internal monitor didn't enables. So if I want to work with internal and external monitors at the same time I should disconnect HDMI cable before power on.

P.S. I don't know how to update Kernel and how to boot it with drm.debug=0xe

[Andrew Vasyliev (illusive)]

$ sudo intel_reg_dumper
                    PGETBL_CTL: 0x00000000
               GEN6_INSTDONE_1: 0x00000000
               GEN6_INSTDONE_2: 0x00000000
                  CPU_VGACNTRL: 0x80000000 (disabled)
    DIGITAL_PORT_HOTPLUG_CNTRL: 0x00000000
                     RR_HW_CTL: 0x00000000 (low 0, high 0)
                FDI_PLL_BIOS_0: 0xffffffff
                FDI_PLL_BIOS_1: 0xffffffff
                FDI_PLL_BIOS_2: 0xffffffff
       DISPLAY_PORT_PLL_BIOS_0: 0xffffffff
       DISPLAY_PORT_PLL_BIOS_1: 0xffffffff
       DISPLAY_PORT_PLL_BIOS_2: 0xffffffff
              FDI_PLL_FREQ_CTL: 0xffffffff
                     PIPEACONF: 0xc0000050 (enabled, active, 6bpc)
                      HTOTAL_A: 0x06df063f (1600 active, 1760 total)
                      HBLANK_A: 0x06df063f (1600 start, 1760 end)
                       HSYNC_A: 0x068f066f (1648 start, 1680 end)
                      VTOTAL_A: 0x039d0383 (900 active, 926 total)
                      VBLANK_A: 0x039d0383 (900 start, 926 end)
                       VSYNC_A: 0x038b0386 (903 start, 908 end)
                  VSYNCSHIFT_A: 0x00000000
                      PIPEASRC: 0x063f0383 (1600, 900)
                 PIPEA_DATA_M1: 0x7e1adb28 (TU 64, val 0x1adb28 1760040)
                 PIPEA_DATA_N1: 0x0020f580 (val 0x20f580 2160000)
                 PIPEA_DATA_M2: 0x00000000 (TU 1, val 0x0 0)
                 PIPEA_DATA_N2: 0x00000000 (val 0x0 0)
                 PIPEA_LINK_M1: 0x00017df4 (val 0x17df4 97780)
                 PIPEA_LINK_N1: 0x00041eb0 (val 0x41eb0 270000)
                 PIPEA_LINK_M2: 0x00000000 (val 0x0 0)
                 PIPEA_LINK_N2: 0x00000000 (val 0x0 0)
                      DSPACNTR: 0xd8004400 (enabled)
                      DSPABASE: 0x00277e00
                    DSPASTRIDE: 0x00003800 (224)
                      DSPASURF: 0x06fc4000
                   DSPATILEOFF: 0x00b40780 (1920, 180)
                     PIPEBCONF: 0xc0000000 (enabled, active, 8bpc)
                      HTOTAL_B: 0x0897077f (1920 active, 2200 total)
                      HBLANK_B: 0x0897077f (1920 start, 2200 end)
                       HSYNC_B: 0x080307d7 (2008 start, 2052 end)
                      VTOTAL_B: 0x04640437 (1080 active, 1125 total)
                      VBLANK_B: 0x04640437 (1080 start, 1125 end)
                       VSYNC_B: 0x0440043b (1084 start, 1089 end)
                  VSYNCSHIFT_B: 0x00000000
                      DSPBCNTR: 0xd8004400 (enabled)
                      DSPBBASE: 0x00000000
                    DSPBSTRIDE: 0x00003800 (224)
                      DSPBSURF: 0x06fc4000
                   DSPBTILEOFF: 0x00000000 (0, 0)
                      PIPEBSRC: 0x077f0437 (1920, 1080)
                 PIPEB_DATA_M1: 0x7e3661e0 (TU 64, val 0x3661e0 3564000)
                 PIPEB_DATA_N1: 0x0041eb00 (val 0x41eb00 4320000)
                 PIPEB_DATA_M2: 0x00000000 (TU 1, val 0x0 0)
                 PIPEB_DATA_N2: 0x00000000 (val 0x0 0)
                 PIPEB_LINK_M1: 0x00024414 (val 0x24414 148500)
                 PIPEB_LINK_N1: 0x00041eb0 (val 0x41eb0 270000)
                 PIPEB_LINK_M2: 0x00000000 (val 0x0 0)
                 PIPEB_LINK_N2: 0x00000000 (val 0x...

[Matthieu FAURE (mfaure)]

the latest kernel update (3.2.0-27-generic-pae #43-Ubuntu SMP Fri Jul 6 15:06:05 UTC 2012 i686 i686 i386 GNU/Linux) solved the problem for me !

[penalvch (penalvch)]

Janne Savikko, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 989226

Thank you for your understanding.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Janne Savikko, thank you for providing the requested information. As per http://www.dell.com/support/troubleshooting/us/en/04/Product/optiplex-960 an update is available for your BIOS (A17). If you update to this, does it change anything?

If not, could you please provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

[Janne Savikko (jsavikko)]

Thanks for your prompt advices, Christopher.

Sorry about the attachment spam. My attachments from Dell Optiplex 960 are not valid for this Zenbook issue so I hid them (though I updated Dell's BIOS as you suggested).
I tried to reproduce bug #989443 with Ubuntu 13.04 (and succeeded partly), and didn't understood that it would flood this issue. I'll direct my gathered information to the right bug.

This bug can be marked as expired again.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]