Updating Ubuntu 11.04 packages with update-manager fails: package linux-image-2.6.38-13-generic failed to install/upgrade: internal process new pre-installation script failed with error 128

[Mantas Kriaučiūnas]

Sometimes Updating Ubuntu 11.04 packages with update-manager fails:
package linux-image-2.6.38-13-generic failed to install/upgrade: internal process new pre-installation script failed with error 128

Similar error also when updating tzdata package.

Problem disappears when I'm updating with Synaptic package manager or with apt-get upgrade

ProblemType: Package
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-13-generic (not installed)
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dell 1274 F.... pulseaudio
CRDA: Error: [Errno 2] Toks failas ar aplankas neegzistuoja
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6dfc000 irq 45'
   Mixer name : 'SigmaTel STAC9205'
   Components : 'HDA:838476a0,102801f9,00100204 HDA:14f12c06,14f1000f,00100000'
   Controls : 18
   Simple ctrls : 11
Date: Mon Feb 6 12:37:15 2012
ErrorMessage: vidinis procesas naujas pre-installation scenarijus nutrūko gražindamas reikšmę 128
HibernationDevice: RESUME=UUID=92629d4b-9c3f-429a-92bc-e6f18e4efd51
InstallationMedia: Ubuntu 11.04 "Baltix Linux Natty" - Release i386 (20110427.1)
MachineType: Dell Inc. Latitude D630
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=e59ffead-3658-466c-98f1-7169006bb339 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-8-generic N/A
 linux-backports-modules-2.6.38-8-generic N/A
 linux-firmware 1.52.4
SourcePackage: linux
Title: package linux-image-2.6.38-13-generic (not installed) failed to install/upgrade: vidinis procesas naujas pre-installation scenarijus nutrūko gražindamas reikšmę 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/04/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A17
dmi.board.name: 0KU184
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA17:bd01/04/2010:svnDellInc.:pnLatitudeD630:pvr:rvnDellInc.:rn0KU184:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D630
dmi.sys.vendor: Dell Inc.

[Joseph Salisbury (jsalisbury)]

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Mantas Kriaučiūnas (mantas)]

apt-get install -f command is only a workaround - main problem is in update-manager - this bug occurs every time, when I install my customized Ubuntu 11.04 remix (Baltix 2011) and update with update-manager by simply pressing button "Install updates".

Bug doesn't occur if I install all updates in two rounds:
1. uncheck linux-generic , linux-image-generic and linux-image-2.6.38-13-generic packages in update-manager, then press button "Install updates"
2. when all other updates are installed I run update-manager second time and this time I simply update linux-generic , linux-image-generic (and linux-image-2.6.38-13-generic) packages by pressing button "Install updates".

You can verify this bug by installing my customized Ubuntu 11.04 remix - http://ftp.akl.lt/Linux/Baltix/Baltix-Linux-Desktop-DVD-11.04-2011-12.iso and install all updates with update-manager.

Joseph Salisbury (jsalisbury) wrote on 2012-02-15:
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
> Then re-install the package.
>
> If that does not resolve your issue, please mark the bug as "Confirmed