Samsung NP700Z5A elantech touchpad not fully recognised

[Nick Campbell]

I have a Samsung NP700Z5A with an elantech touchpad. I've recently installed Oneiric Ocelot. The touchpad is recognised as an Elantech PS/2 mouse however it does not seem to fully integrate with synaptics - there is no touchpad setting in the mouse config and synclient reports no synaptics driver is loaded.
Following advice from bug #681904, I installed Seth's debug (v0.3) package and here is the output of dmesg afterwards:
...
[ 127.465736] SAF psmouse_extensions: max_proto = 16
[ 127.465745] SAF After lifebook: max_proto = 16
[ 127.548415] SAF After ThinkingMouse: max_proto = 16
[ 127.585135] SAF After synaptics: max_proto = 16
[ 127.614521] SAF After ALPS: max_proto = 16
[ 127.614527] SAF After HGPK: max_proto = 16
[ 127.680856] elantech: Elantech version query result 0x36, 0x1f, 0x06.
[ 127.720956] elantech: unrecognized firmware version 0x361f06
[ 127.720964] SAF After elantech: max_proto = 6
[ 128.224305] input: PS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input11

I suspect this is telling me that the touchpad is too new or recently modified to have a driver in the kernel. According to this thread (https://bbs.archlinux.org/viewtopic.php?id=129287) there is a patch in 3.2 but I tried installing that from the mainline ppa and it froze my touchpad altogether!

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image-3.0.0-12-generic 3.0.0-12.20
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: nick 1616 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc0800000 irq 53'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0269,144dc0b3,00100202 HDA:80862805,80860101,00100000'
   Controls : 18
   Simple ctrls : 10
Date: Thu Nov 24 19:20:51 2011
HibernationDevice: RESUME=UUID=62edce4a-fdb0-4ccb-b6b7-03198ca3ee68
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700Z3A/700Z4A/700Z5A/700Z5B
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=d719cf52-b58c-45a8-b675-597013647723 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-12-generic N/A
 linux-backports-modules-3.0.0-12-generic N/A
 linux-firmware 1.60
SourcePackage: linux
StagingDrivers: brcmutil mei brcmsmac
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/20/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 06FD
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr06FD:bd10/20/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn700Z3A/700Z4A/700Z5A/700Z5B:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn700Z3A/700Z4A/700Z5A/700Z5B:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest v3.2-rcN kernel (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.2-rc1 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.2-rc1'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'. If you believe this bug does not require upstream testing, please add the tag: 'kernel-upstream-testing-not-needed'.

Thanks in advance.

[Nick Campbell (nickcampbell18)]

Thanks Joseph. I've tested kernel 3.2-rc2 and can confirm that the bug exists in this version as well.

[Alexander Adam (7ql6)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: alex 1756 F.... pulseaudio
CRDA: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc0800000 irq 49'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0269,144dc0b3,00100202 HDA:80862805,80860101,00100000'
   Controls : 18
   Simple ctrls : 10
DistroRelease: Ubuntu 11.10
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700Z3A/700Z4A/700Z5A/700Z5B
NonfreeKernelModules: wl fglrx
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=79cceb60-82a8-4f3e-ac45-da81d8a34455 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-13-generic N/A
 linux-backports-modules-3.0.0-13-generic N/A
 linux-firmware 1.60
StagingDrivers: brcmutil mei brcmsmac
Tags: oneiric staging
Uname: Linux 3.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog:
 Dec 7 08:20:58 vaeton kernel: [39571.996888] firefox[18012]: segfault at ffffffffa3a72968 ip 00007f869f348c08 sp 00007ffff87365f0 error 4 in libX11.so.6.3.0[7f869f313000+133000]
 Dec 7 08:49:31 vaeton kernel: [41282.233476] chromium-browse[19237]: segfault at ffffffffb0e0b968 ip 00007f3faae49c08 sp 00007fffabfe83e0 error 4 in libX11.so.6.3.0[7f3faae14000+133000]
 Dec 7 09:07:41 vaeton kernel: [42371.023650] chromium-browse[21608]: segfault at 665cb968 ip 00007fe0603a9c08 sp 00007fffde07fe80 error 4 in libX11.so.6.3.0[7fe060374000+133000]
dmi.bios.date: 11/02/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 09FD
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr09FD:bd11/02/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn700Z3A/700Z4A/700Z5A/700Z5B:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn700Z3A/700Z4A/700Z5A/700Z5B:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

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[Alexander Adam (7ql6)]

Yay! I just tested v3.2-rc4-oneiric and v3.2-rc7-precise. In both kernels the touchpad is really recognized as a touchpad and multitouch gestures etc work *but* rightclick on the touchpad doesn't work anymore!?

[LiohMoeller (liohmoeller)]

Same on an ASUS UX31e. Multitouch now works in 3.2-rc7 but the tap-to-touch sensitifity has changed (taps are not always recognized as clicks anymore) and touchpad buttons do no longer work.

[Benjamin Asbach (m15k)]

Can confirm the tap-to-touch sensity problem with final 3.2 release (http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.2-rc4-oneiric/linux-image-3.2.0-030200rc4-generic_3.2.0-030200rc4.201112012035_amd64.deb)

[Jon Vooght (vooghtay)]

I have just purchased this laptop, and have the same problems as described, I have tried installing the 3.2rc7, the touchpad panel then appears in the mouse settings, but the trackpad doesn't respond properly. It is very "heavy" and often only moves when doing a click and drag.

Any ideas?

[Jon Vooght (vooghtay)]

Too confirm, 2 finger scrolling did work perfectly.

[Benjamin Asbach (m15k)]

@Jon
For better handling try:
* synclient FingerLow=3
* synclient FingerHigh=8

But right click seems to not work.

[Jon Vooght (vooghtay)]

Thanks,

That has fixed the movement issues, and as you say right click doesn't work. Also my wireless stops working, i assume this is something to do with it using a proprietary driver?

[Alexander Adam (7ql6)]

I just tried v3.2.1-precise now and the touchpad works better there. But still no right click. I even checked and unchecked all touchpad options in the gnome settings but nothing helped.

PS: My wifi also doesnt work in any 3.2-kernel.

[Nick Campbell (nickcampbell18)]

Fixed in kernel version 3.2.0.5. Scrolling works perfectly, in addition to the tips from Benjamin I ran this command to make the vertical scroll region wider:
synclient RightEdge=2950
There is no right-click but this is definitely progress :D

[devstefano (devstefano)]

I have problem while I write with keyboard. Sometime part of my hand goes over the touchpad and the cursor move and sometime click too, moving the place where i'm writing. Very annoing!

With this new kernel it will be possible disable the touchpad while writing with keyboard or don't have this kind of problem?

[r3gis (r3gis-r3gis)]

Hi guys,

About the right click a Mac user gave me the solution !!

In fact it's just like on MacOSX for right click :
Just tap once with two fingers.

I don't know if it changes something but I'm in two fingers scrolling

[Alexander Adam (7ql6)]

At least the gesture should be an interim solution. Anyhow the original right click should also work… :)
I wonder that you all have wifi with the newer kernels!?

[r3gis (r3gis-r3gis)]

Yep, you're right to point that it's just a workaround to wait til this bug will get actually fixed.
The MacOSX way to use the touchpad is not made of good choices.

About wifi it seems to work here. I've just received my NP700Z5A today. I just switched to precise. So I've not a lot of use behind me.
I noticed that during the update the wifi connection gets closed a lot of time and that the driver seems very verbose. But now that it is updated seems to be back to normal.
I'll now try to focus on installing Catalyst drivers.

Is there some dedicated place (wiki or something like that) to share about ubuntu support on this device? In order to not spam this issue with things not related to it. I grabbed some hints about the intel GPU chipset that could be interesting to share too ;) And I guess that other guys that gets Catalyst drivers installed could share interesting points too.

[Nick Campbell (nickcampbell18)]

@r3gis I've written a short blog post about it here: http://nick-campbell.co.uk/ubuntu-on-a-samsung-np700z5a. I didn't mention graphics cards - I'm using the open source radeon drivers since I won't be playing video games on this. If anybody finds an ubuntu-type wiki it would be ideal, though.

[Alexander Adam (7ql6)]

Thank you very much.
How about the standard-ubuntu wiki?

https://wiki.ubuntu.com/Home?action=fullsearch&value=samsung

[devstefano (devstefano)]

double finger rightclick work awesome to me! I love it much more than real right click! pinch to zoom work in some programs too, like images viewer. I think it's a bit difficult to drag and drop. Maybe could be more easy if you can keep press with one finger and drag with the other one. I have no idea how mac users drag and drop with the no botton touchpad (like in the last version) but here I cannot press with one finger and move with other.

I have Kernel 3.2.2 normal compiling.

Thanks!

[penalvch (penalvch)]

Nick Campbell, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[Nick Campbell (nickcampbell18)]

Looks good in latest builds, must have been fixed upstream.

[penalvch (penalvch)]

Nick Campbell, excellent! Just to be clear, you tested http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc7-quantal/ ?

[Nick Campbell (nickcampbell18)]

Yep, 3.5-rc7

[penalvch (penalvch)]

Marking Triaged as mainline tested.

[penalvch (penalvch)]

Nick Campbell, could you please provide the full computer model as noted on the sticker (ex. Samsung Series 7 NP700Z5A-S09US)?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]