Screen turns off when the kernel is loaded

Bug #891968 reported by Robert Roth on 2011-11-18
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

I am trying to install Ubuntu on a PC with an AMD A6 A3650 4-core APU, but unfortunately at the point where plymouth should start, the monitor plugged in in the VGA port turns off, and is never turned back on.
The PC boots Windows 7 (preinstalled) and works fine.
Tried installing with Wubi from Windows, tried from LiveCD with various kernel options.
THe only option that helped me to see a bit more was the nomodeset option, but that got me only to a console complaining that my card needs KMS to work. So can't install or boot Ubuntu.
Please tell me what other info should I provide (I'll do that from the root console I get to when using nomodeset).

Using 64bit LiveDVD, md5sum checked, and is OK.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: evfool 1569 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xfe01c000 irq 52'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'Generic_1'/'HD-Audio Generic at 0xfe020000 irq 16'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1458a132,00100004'
   Controls : 37
   Simple ctrls : 22
CheckboxSubmission: 589b7562703a9b18f8c7bdabc7186c59
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=1b7f7f1a-53b1-4d7a-95df-6862c754e92e
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. GA-A75M-UD2H
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic-pae root=UUID=9cafb3fa-9832-4949-bf09-039fbc4a9df6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic-pae 3.0.6
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-13-generic-pae N/A
 linux-backports-modules-3.0.0-13-generic-pae N/A
 linux-firmware 1.60
RfKill:

Tags: oneiric running-unity
Uname: Linux 3.0.0-13-generic-pae i686
UpgradeStatus: Upgraded to oneiric on 2011-11-21 (0 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 11/03/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F5
dmi.board.name: GA-A75M-UD2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF5:bd11/03/2011:svnGigabyteTechnologyCo.,Ltd.:pnGA-A75M-UD2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-A75M-UD2H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-A75M-UD2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Robert Roth (evfool) on 2011-11-18
description: updated
Phil. V (philip.v) wrote :

Thanks for your bug report. I'll target this to the kernel as it concerns a problem booting the LiveCD. To make this report more complete, though, please add the version of Ubuntu that you are attempting to install, and the graphics card in use on this system. After you add that to your report please mark this as confirmed so the kernel team knows its ready to be looked at.

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
summary: - ubuntu seems to boot but screen turns off after grub
+ Problem booting LiveCD

I am using an AMD A6-3650 APU with an integrated ATI Radeon HD 6530D graphics chip integrated, tried to run the Oneiric installer.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Robert Roth (evfool) wrote :

This seems to be a regression from 10.10, as the 10.10 32bit installer starts up normally, and is working, while 11.10 32 and 64 bit have this behavior.

Robert Roth (evfool) wrote :

The issue seems to be with the Linux kernel 3.0, probably caused by the newly introduced AMD Llano Fusion APU support introduced, as 11.04 also works, but distributions using the 3.0 kernel turn the screen off when the kernel initializes (tried Fedora 16, OpenSuse 12.1, Linux Mint 12 RC, Ubuntu 11.10 ). This problem has also been reported on the ubuntu forums, see http://ubuntuforums.org/showthread.php?t=1860032.

tags: added: regression-release
Robert Roth (evfool) wrote :

Setting the importance of this bug to High, as it has a severe impact on a small portion of Ubuntu users trying to use Ubuntu on PCs with AMD APUs.

Changed in linux (Ubuntu):
importance: Undecided → High
summary: - Problem booting LiveCD
+ Screen turns off when the kernel is loaded
Robert Roth (evfool) wrote :

The issue is also mentioned on Phoronix, see http://www.phoronix.com/scan.php?page=news_item&px=OTc4NQ.

tags: added: kernel-graphics
tags: added: kernel-da-key kernel-key oneiric

apport information

tags: added: apport-collected running-unity
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

tags: added: kernel-needs-upstream-bug-report
removed: apport-collected kernel-key running-unity
tags: added: apport-collected running-unity
Changed in linux (Ubuntu):
status: Confirmed → Triaged
tags: added: kernel-key
Joseph Salisbury (jsalisbury) wrote :

Similar issue upstream:
https://lkml.org/lkml/2011/11/13/66

However, that is with the 3.1 kernel.

Brad Figg (brad-figg) wrote :

From grub, edit the boot config and change "set gfxpayload=$linux_gfx_mode" to "set gfxpayload=text". Also remove "quiet" and "splash" from the kernel boot line.

Joseph Salisbury (jsalisbury) wrote :

Looks like issue exists upstream, even in the 3.0 kernel:

https://lkml.org/lkml/2011/11/23/483

madbiologist (me-again) wrote :

This bug seems to be a duplicate of bug #825777.

It looks like this issue has been fixed upstream in kernel 3.2-rc1.

There are some test kernels in bug #825777.

Chris Van Hoof (vanhoof) on 2011-12-07
tags: added: blocks-hwcert-enablement
tags: removed: kernel-key
tags: added: kernel-key
tags: removed: kernel-key
tags: added: kernel-key
removed: kernel-da-key kernel-needs-upstream-bug-report
tags: removed: kernel-key
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers