Resume from hibernate fails on Dell Studio 14

[Alex Cabal]

I have my laptop set to hibernate when I close the lid. About 50% of the times that I resume from hibernate, I will see the usual Dell BIOS screen, then a blank purple background, then the Dell BIOS screen again, then the kernel select screen, which I don't usually see if booting/resuming successfully. If I select the option to boot the kernel normally from that screen, my system boots with hibernate data lost.

This is on a 64-bit fresh Oneiric install using gnome-fallback. This laptop had problems problems in the first month or two of 11.04 (hibernate would not complete and the laptop would never power off), but eventually they settled down and it had been working fine for the past few months until I formatted and installed 11.10.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image-3.0.0-12-generic 3.0.0-12.20
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: alex 2105 F.... pulseaudio
 /dev/snd/controlC0: alex 2105 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0700000 irq 43'
   Mixer name : 'Realtek ALC665'
   Components : 'HDA:10ec0665,10280414,00100003'
   Controls : 18
   Simple ctrls : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xcfeec000 irq 44'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
CheckboxSubmission: b18847e2c09b278590e4b622a7805f4f
CheckboxSystem: d00f84de8a555815fa1c4660280da308
Date: Thu Oct 20 02:16:13 2011
HibernationDevice: RESUME=UUID=23a7ca1f-be35-4dbe-a7d8-50e40f622263
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Studio 1458
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/zsh
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=9780bee9-a247-4159-9dde-4d6fbb63ed8b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-12-generic N/A
 linux-backports-modules-3.0.0-12-generic N/A
 linux-firmware 1.60
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/27/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0VF0FR
dmi.board.vendor: Dell Inc.
dmi.board.version: A06
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A06
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd07/27/2010:svnDellInc.:pnStudio1458:pvrA06:rvnDellInc.:rn0VF0FR:rvrA06:cvnDellInc.:ct8:cvrA06:
dmi.product.name: Studio 1458
dmi.product.version: A06
dmi.sys.vendor: Dell Inc.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the release candidate kernel versus the daily build. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.1-rc9 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.1-rc9'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Thanks in advance.

[Alex Cabal (acabal)]

I'd love to help but unfortunately this laptop is my work computer, and I can't risk borking it if I somehow mess up the kernel upgrade/downgrade. It's my only computer at the moment. (That and I've already too much time fixing the many other problems this Oneiric upgrade has caused). Is there any other way I can help?

[Bálint Magyar (balintm)]

You could install a live environment on a USB disk or thumb drive and upgrade the kernel there without risking anything on your installed OS.

[penalvch (penalvch)]

Alex Cabal, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide the information following https://wiki.ubuntu.com/DebuggingKernelSuspendHibernateResume ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ . However, note you can only test Suspend, not Hibernate, when using a LiveCD. If the issue remains, run the following command in the development release from a Terminal (Applications->Accessories->Terminal) as it will automatically gather and attach updated debug information to this report.

apport-collect -p linux <BUGNUMBER>

Additionally, if you could try to reproduce this with the upstream mainline kernel that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

[Alex Cabal (acabal)]

I don't know if this is fixed, because I rolled back to Natty after a week of using Oneiric.

Oneiric had way too many problems, including this one, for me to use it as a day-to-day work computer. Since this is my only computer and I use it for work-related stuff, I can't install different versions just to test. Sorry!

I haven't tried Precise yet and won't for at least a month in the hopes that more bugs will be fixed in that time.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]