Ubuntu

168c:002b [Asus K52JT] Network manager fails to reconnect after suspend/resume

Reported by Les Lamb on 2011-09-24
36
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

Happens on my Asus k52j laptop with x64 11.10 beta 2. After suspend/resume, it will not see any networks, even though wireless card and networking are enabled.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: network-manager 0.9.1.90-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-11.18-generic 3.0.4
Uname: Linux 3.0.0-11-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu1
Architecture: amd64
CRDA: Error: [Errno 2] No such file or directory
Date: Sat Sep 24 08:29:45 2011
Gconf:

IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110921.2)
IpRoute:
 default via 192.168.1.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.107
Keyfiles: Error: [Errno 2] No such file or directory
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: les 1656 F.... pulseaudio
 /dev/snd/controlC0: les 1656 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd5200000 irq 51'
   Mixer name : 'Conexant CX20585'
   Components : 'HDA:14f15069,104313f3,00100302'
   Controls : 8
   Simple ctrls : 5
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0xd0040000 irq 52'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=d64cf8fc-bc3b-4295-adb9-a8f71a646983
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110921.2)
MachineType: ASUSTeK Computer Inc. K52JT
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=2b42b53b-1ac2-4ef9-8328-ad24b3b0291c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-12.19-generic 3.0.4
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-12-generic N/A
 linux-backports-modules-3.0.0-12-generic N/A
 linux-firmware 1.60
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: mei
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-12-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-09-26 (0 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/01/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K52JT.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K52JT
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK52JT.204:bd12/01/2010:svnASUSTeKComputerInc.:pnK52JT:pvr1.0:rvnASUSTeKComputerInc.:rnK52JT:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K52JT
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Les Lamb (kernelles) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
Antoxa (anton25) wrote :

this bug also affect Ubuntu 11.10 x86 distribution and i found similar bug in Debian Testing

Reassigning to 'linux'; this is most likely a kernel issue with the driver failing to return scan results on resume.

affects: network-manager (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Confirmed → New

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 858188

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected staging
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Could I get an update on the status of this bug please? I followed your instructions above, but have not heard back. Thanks!

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-12.20
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the release candidate kernel versus the daily build. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: needs-upstream-testing
cmavr8 (cmavr8) wrote :
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
tags: added: kernel-bug-exists-upstream
Les Lamb (kernelles) wrote :

@Brad Figg Sorry I didn't respond yet. However, I see in comment #29 that @cmavr8 test the latest kernel and it didn't work.

cmavr8 (cmavr8) wrote :

@jsalisbury I will report it as soon as the site is back online..

Until it's fixed, I found a dirty workaround for people that suffer from this, like I do:

Add the line "killall -9 NetworkManager" in file /usr/lib/pm-utils/sleep.d/55NetworkManager in the end of suspend_nm() function (right before the "}").

This command kills NetworkManager service without mercy every time suspend is called. Network Manager is automatically resurrected so I have my wifi working again after resuming...

Anyway, I'll report here when I post the bug report upstream.

Joseph Salisbury (jsalisbury) wrote :

Yes, it appears that bugzilla.kernel.org is still unavailable. One alternative would be to report this directly to the subsystem maintainer or to the LKML.

Les Lamb, as per http://www.asus.com/Notebooks_Ultrabooks/K52JT/#support an update is available for your BIOS (208). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

tags: added: bios-outdated-208 bot-stop-nagging
removed: kernel-bug-exists-upstream kernel-request-3.0.0-12.20
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Triaged → Incomplete
summary: - Network manager fails to reconnect after suspend/resume
+ 168c:002b [Asus K52JT] Network manager fails to reconnect after
+ suspend/resume
dimovnike (dimovnike) wrote :

This happens on a desktop systems too, for example here:
ubuntu 13.10

uname -a
Linux nick-desktop 3.11.0-13-generic #20-Ubuntu SMP Wed Oct 23 07:38:26 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

lspci | grep -i ethern
00:19.0 Ethernet controller: Intel Corporation 82566DC-2 Gigabit Network Connection (rev 02)

after resume, network manager comes with "network disabled" and if you enable it, nothing happens. However doing dhclient eth0 setup the interface properly.

Also: issuing sudo killall NetworkManager - brought back its functionality, so that may be used as a workaround for now.

dimovnike, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

No need exists to comment here at this time. After reading the above documentation in it's entirety, if you have further questions or comments, you are welcome to redirect them to the appropriate mailing list or forum via http://www.ubuntu.com/support/community/mailinglists , or you may contact me directly.

Thank you for your understanding.

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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