VIA VT6421 SATA card still seems to crash many systems

Bug #843639 reported by arnuschky on 2011-09-07
36
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

I am using a VIA VT6421 SATA card on a 64bit Ubuntu/Natty

Upon accessing a DVD drive connected to the card, the whole server crashes almost immediately. Here the messages I get from the kernel upon the crash:

Aug 11 20:47:13 hostname kernel: [ 728.573496] ata3.00: exception Emask 0x12 SAct 0x0 SErr 0x1380500 action 0x6
Aug 11 20:47:13 hostname kernel: [ 728.573501] ata3.00: BMDMA stat 0x5
Aug 11 20:47:13 hostname kernel: [ 728.573505] ata3: SError: { UnrecovData Proto 10B8B Dispar BadCRC TrStaTrns }
Aug 11 20:47:13 hostname kernel: [ 728.573511] sr 2:0:0:0: [sr1] CDB: Read(10): 28 00 00 00 00 00 00 00 02 00
Aug 11 20:47:13 hostname kernel: [ 728.573528] ata3.00: cmd a0/01:00:00:00:10/00:00:00:00:00/a0 tag 0 dma 4096 in
Aug 11 20:47:13 hostname kernel: [ 728.573530] res 51/40:03:00:00:00/00:00:00:00:00/a0 Emask 0x12 (ATA bus error)
Aug 11 20:47:13 hostname kernel: [ 728.573534] ata3.00: status: { DRDY ERR }
Aug 11 20:47:13 hostname kernel: [ 728.573544] ata3: hard resetting link
Aug 11 20:47:14 hostname kernel: [ 728.920055] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Aug 11 20:47:14 hostname kernel: [ 728.980238] ata3.00: configured for UDMA/100
Aug 11 20:47:14 hostname kernel: [ 728.981398] ata3: EH complete
Aug 11 20:47:14 hostname kernel: [ 729.274406] ata3.00: exception Emask 0x12 SAct 0x0 SErr 0x1380500 action 0x6
Aug 11 20:47:14 hostname kernel: [ 729.274411] ata3.00: BMDMA stat 0x5
Aug 11 20:47:14 hostname kernel: [ 729.274416] ata3: SError: { UnrecovData Proto 10B8B Dispar BadCRC TrStaTrns }
Aug 11 20:47:14 hostname kernel: [ 729.274422] sr 2:0:0:0: [sr1] CDB: Read(10): 28 00 00 00 00 22 00 00 06 00
Aug 11 20:47:14 hostname kernel: [ 729.274439] ata3.00: cmd a0/01:00:00:00:30/00:00:00:00:00/a0 tag 0 dma 12288 in
Aug 11 20:47:14 hostname kernel: [ 729.274441] res 51/40:03:00:00:00/00:00:00:00:00/a0 Emask 0x12 (ATA bus error)
Aug 11 20:47:14 hostname kernel: [ 729.274445] ata3.00: status: { DRDY ERR }
Aug 11 20:47:14 hostname kernel: [ 729.274455] ata3: hard resetting link
Aug 11 20:47:14 hostname kernel: [ 729.620064] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Aug 11 20:47:14 hostname kernel: [ 729.680248] ata3.00: configured for UDMA/100
Aug 11 20:47:14 hostname kernel: [ 729.681247] ata3: EH complete
Aug 11 20:47:14 hostname kernel: [ 729.768369] ata3.00: exception Emask 0x12 SAct 0x0 SErr 0x1380500 action 0x6
Aug 11 20:47:14 hostname kernel: [ 729.768374] ata3.00: BMDMA stat 0x5
Aug 11 20:47:14 hostname kernel: [ 729.768379] ata3: SError: { UnrecovData Proto 10B8B Dispar BadCRC TrStaTrns }
Aug 11 20:47:14 hostname kernel: [ 729.768385] sr 2:0:0:0: [sr1] CDB: Read(10): 28 00 00 00 01 00 00 00 02 00
Aug 11 20:47:14 hostname kernel: [ 729.768402] ata3.00: cmd a0/01:00:00:00:10/00:00:00:00:00/a0 tag 0 dma 4096 in
Aug 11 20:47:14 hostname kernel: [ 729.768403] res 51/40:03:00:00:00/00:00:00:00:00/a0 Emask 0x12 (ATA bus error)
Aug 11 20:47:14 hostname kernel: [ 729.768414] ata3.00: status: { DRDY ERR }
Aug 11 20:47:14 hostname kernel: [ 729.768431] ata3: hard resetting link
Aug 11 20:47:15 hostname kernel: [ 730.110058] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Aug 11 20:47:15 hostname kernel: [ 730.170231] ata3.00: configured for UDMA/100
Aug 11 20:47:15 hostname kernel: [ 730.170847] ata3: EH complete
Aug 11 20:47:15 hostname kernel: [ 730.298920] ata3.00: limiting speed to UDMA/66:PIO4
Aug 11 20:47:15 hostname kernel: [ 730.298928] ata3.00: exception Emask 0x12 SAct 0x0 SErr 0x1380500 action 0x6
Aug 11 20:47:15 hostname kernel: [ 730.298931] ata3.00: BMDMA stat 0x4
Aug 11 20:47:15 hostname kernel: [ 730.298935] ata3: SError: { UnrecovData Pr

The log stops there. There seem to be others with this problem:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/422994
http://ubuntuforums.org/showthread.php?t=1665984
http://ubuntuforums.org/showthread.php?t=1836518
http://ubuntuforums.org/showthread.php?t=1822916

arnuschky (abrutschy) wrote :
arnuschky (abrutschy) wrote :
arnuschky (abrutschy) wrote :

#724421 seems to be a duplicate of this bug (or the other way round...)

Please note that in my case the issue is not linked to Western Digital hard drives - but I also seem to be the only one attaching a DVD drive to this card. Additionally, the crash is always reproducible. It seems to have nothing to do with high transfer speeds as reported by other people.

Changed in linux-lts-backport-natty (Ubuntu):
status: New → Confirmed
affects: linux-lts-backport-natty (Ubuntu) → linux (Ubuntu)

arnuschky, thank you for reporting this bug and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 843639

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Montblanc (montblanc) wrote :

This bug is still showing on raring. I read that it was fixed in the 2.6.x branch, but I keep getting the same errors on raring (default iso kernel).

Changed in linux (Ubuntu):
status: Expired → Confirmed

Montblanc, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

Thank you for your understanding.

tags: added: natty needs-kernel-logs needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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