Ubuntu

Ubuntu 11.10 Alpha 2 "Oneiric" LiveCD Crash on Acer AO522

Reported by ejprinz on 2011-07-31
36
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

I have downloaded the Ubuntu 11.10 install/LiveCD from "http://cdimage.ubuntu.com/releases/oneiric/alpha-2/oneiric-desktop-amd64.iso" and created a USB stick for install (with the option of no extra space for persistent files selected). I then tried to run the LiveCD on an Acer AO522 (netbook with AMD C50 dual core processor).

If I do *not* connect the wired ethernet the netbook freezes when during the boot the system is trying to use the wireless card to access the internet. If I have the wired ethernet connected to the internet, the install *does not* freeze.

This behavior is similar to what happened on Ubuntu 11.04. There, after the system is installed, blacklisting the ethernet driver "atl1c" in /etc/modprobe.d/blacklist.conf prevented the crashes (see bugs #785569 and #775034). But, with the "atl1c" driver blacklisted the wired ethernet cannot be used.

From lspci -k:

Ethernet controller: Atheros Communications Inc. AR8152 v2.0 Fast Ethernet (rev c1). Kernel modules: atl1c
Network controller: Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express) (rev 01). Kernel driver in use: ath9k. Kernel modules: ath9k

When changing the boot order such that network boot is before other options, and ethernet cable is not connected, the network stays *disconnected* when the "Install" window appears with the options "Try Ubuntu" and "Install Ubuntu". After clicking the "Try Ubuntu" button the round spin indicator (hourglass?) spins but nothing happens for a long time (5 min), but the menu on the right top side is responsive. When I try to connect to the internet with wireless, the system freezes right away.

With ethernet cable connected, the system does not freeze but after selecting "Try Ubuntu" again the round indicator spins but nothing happens. The last command in ps -ef is "lzma -9c". If I select a "classic guest session" in the menu on the top right, a session starts up looking like the "Unity" interface in 11.04.

"uname -a" responds with: Linux ubuntu 3.0-3-generic #4-Ubuntu SMP Fri Jul 1 08:21:12 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

I can then install Ubuntu but the screen says "Welcome to Ubuntu 11.04" instead of "11.10". After install and reboot, I can unplug the ethernet cable with the atl1c module still loaded and wireless starts OK with no freeze (big improvement compared to 11.04). So, it looks as if the kernel or atl1c driver is *not* the same between the LiveCD and the system install?? The system has been running with wireless *without* blacklisting the atl1c driver for about 30min now which was not possible on Ubuntu 11.04.

In Summary:

To install Ubuntu 11.10 on the Acer AO522, a ethernet cable (with network) needs to be connected, then after "Try Ubuntu" a "classic session" needs to be selected in the top right menu, then the system can be installed.
There are two issues for the LiveCD:

1. The atl1c-related issue known from Ubuntu 11.04
2. The Ubuntu session does not start, and the "classic" session has to be selected by hand.

Please let me know what other info is needed to debug.

ejprinz (ejprinz) wrote :

I reinstalled the system and did an aptitude safe-upgrade (not the aptitude full-upgrade since it would have resulted in dependency problems). Now the system freezes with the atl1c module just like 11.04, and I have to blacklist the module. So, it seems the kernel has not been fixed. I don't know why I could run for 30+ minutes with wireless and the atl1c driver loaded.

ejprinz (ejprinz) on 2011-07-31
affects: ubuntu → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 818730

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: oneiric
Artem Urvanov (artem62) wrote :

i do it with

sudo rmmod atl1c

because i can't work with "freeze" system.

tags: added: apport-collected running-unity staging

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 3051 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0x50544000 irq 42'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'SB'/'HDA ATI SB at 0x50540000 irq 16'
   Mixer name : 'Conexant CX20584'
   Components : 'HDA:14f15068,10250543,00100302'
   Controls : 16
   Simple ctrls : 10
CasperVersion: 1.280
DistroRelease: Ubuntu 11.10
LiveMediaBuild: Ubuntu 11.10 "Oneiric Ocelot" - Beta i386 (20110901)
MachineType: Acer Aspire One 522
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.0.0-9.15-generic 3.0.3
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-9-generic N/A
 linux-backports-modules-3.0.0-9-generic N/A
 linux-firmware 1.60
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: brcmsmac brcmutil
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-9-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/21/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.09
dmi.board.name: Aspire One 522
dmi.board.vendor: Acer
dmi.board.version: V1.09
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.09:bd03/21/2011:svnAcer:pnAspireOne522:pvrV1.09:rvnAcer:rnAspireOne522:rvrV1.09:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire One 522
dmi.product.version: V1.09
dmi.sys.vendor: Acer

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Artem Urvanov (artem62) wrote :

and now with atl1c

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 3051 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0x50544000 irq 42'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'SB'/'HDA ATI SB at 0x50540000 irq 16'
   Mixer name : 'Conexant CX20584'
   Components : 'HDA:14f15068,10250543,00100302'
   Controls : 16
   Simple ctrls : 10
CasperVersion: 1.280
DistroRelease: Ubuntu 11.10
LiveMediaBuild: Ubuntu 11.10 "Oneiric Ocelot" - Beta i386 (20110901)
MachineType: Acer Aspire One 522
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.0.0-9.15-generic 3.0.3
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-9-generic N/A
 linux-backports-modules-3.0.0-9-generic N/A
 linux-firmware 1.60
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: brcmsmac brcmutil
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-9-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/21/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.09
dmi.board.name: Aspire One 522
dmi.board.vendor: Acer
dmi.board.version: V1.09
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.09:bd03/21/2011:svnAcer:pnAspireOne522:pvrV1.09:rvnAcer:rnAspireOne522:rvrV1.09:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire One 522
dmi.product.version: V1.09
dmi.sys.vendor: Acer

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Artem Urvanov (artem62) wrote :

computer freeze in process

Artem Urvanov (artem62) wrote :

i can't to connect with ssh or ping freeze computer to take logs.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel currently in the release pocket than the one you tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-11.17
Artem Urvanov (artem62) wrote :

without module atlic

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.22.1-0ubuntu2
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: artem 1347 F.... pulseaudio
CRDA: Error: [Errno 2] Нет такого файла или каталога
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0x50544000 irq 41'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'SB'/'HDA ATI SB at 0x50540000 irq 16'
   Mixer name : 'Conexant CX20584'
   Components : 'HDA:14f15068,10250543,00100302'
   Controls : 16
   Simple ctrls : 10
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=dae1bdae-f31b-481c-9399-246dc8a09b5b
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta i386 (20110901)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 002: ID 064e:d214 Suyin Corp.
MachineType: Acer Aspire One 522
NonfreeKernelModules: wl
Package: linux (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-11-generic root=UUID=813519f6-9b51-4bb3-8041-d2ee7454665b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-11.17-generic 3.0.4
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-11-generic N/A
 linux-backports-modules-3.0.0-11-generic N/A
 linux-firmware 1.60
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: brcmsmac brcmutil
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-11-generic i686
UpgradeStatus: Upgraded to oneiric on 2011-09-13 (0 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/21/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.09
dmi.board.name: Aspire One 522
dmi.board.vendor: Acer
dmi.board.version: V1.09
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.09:bd03/21/2011:svnAcer:pnAspireOne522:pvrV1.09:rvnAcer:rnAspireOne522:rvrV1.09:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire One 522
dmi.product.version: V1.09
dmi.sys.vendor: Acer

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Brad Figg (brad-figg) on 2011-09-14
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-11.18
Artem Urvanov (artem62) on 2011-09-17
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Brad Figg (brad-figg) on 2011-09-24
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-12.19
61 comments hidden view all 141 comments

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Artem Urvanov (artem62) on 2011-09-27
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-12.20

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jiml 1564 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0x90444000 irq 41'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 5
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'SB'/'HDA ATI SB at 0x90440000 irq 16'
   Mixer name : 'Conexant CX20588'
   Components : 'HDA:14f1506c,10250598,00100000'
   Controls : 14
   Simple ctrls : 11
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=6b67194f-02d4-45ea-acef-9fe0c1f18859
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64+mac (20111011)
MachineType: Acer AO722
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-2-generic root=UUID=c431a019-245e-4595-8e76-96e161eba625 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-2.5-generic 3.2.0-rc3
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-2-generic N/A
 linux-backports-modules-3.2.0-2-generic N/A
 linux-firmware 1.62
Tags: precise running-unity
Uname: Linux 3.2.0-2-generic x86_64
UpgradeStatus: Upgraded to precise on 2011-12-02 (1 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/08/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE10-BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.04
dmi.modalias: dmi:bvnAcer:bvrV1.04:bd06/08/2011:svnAcer:pnAO722:pvrV1.04:rvnAcer:rnJE10-BZ:rvrBaseBoardVersion:cvnAcer:ct10:cvrV1.04:
dmi.product.name: AO722
dmi.product.version: V1.04
dmi.sys.vendor: Acer

tags: added: precise

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.2.0-3.7
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.2.0-8.14
Brad Figg (brad-figg) on 2012-02-16
Changed in linux (Ubuntu):
importance: Undecided → Medium
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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