Unable to mount blank DVD

[Matt Hegarty]

This is in response to request for more information from:

https://bugs.launchpad.net/ubuntu/+source/brasero/+bug/405544

Steps to reproduce

insert blank CD or DVD
DVD drive lights up
Does not auto-mount

If I insert an audio or data disc, then it will auto-mount and I can read the data ok

Linux sirius 2.6.35-28-generic #50-Ubuntu SMP Fri Mar 18 18:42:20 UTC 2011 x86_64 GNU/Linux
Ubuntu 10.10

$ lshw -C disk
  *-cdrom
       description: DVD reader
       product: iHOS104
       vendor: ATAPI
       physical id: 0.1.0
       bus info: scsi@0:0.1.0
       logical name: /dev/cdrom3
       logical name: /dev/dvd3
       logical name: /dev/scd0
       logical name: /dev/sr0
       version: WL0D
       capabilities: removable audio dvd
       configuration: ansiversion=5 status=open

$ sudo mount /dev/cdrom3
mount: /dev/sr0: unknown device

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-28-generic 2.6.35-28.50
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-28.50-generic 2.6.35.11
Uname: Linux 2.6.35-28-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: matthew 1696 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfbff8000 irq 52'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1458a022,00100004'
   Controls : 38
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbbfc000 irq 53'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Tue Jun 28 20:18:51 2011
HibernationDevice: RESUME=UUID=f0b9b34b-2631-42ea-aca1-4cf08b625146
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 vboxnet0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P55A-UD4
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-28-generic root=UUID=4b889d89-3f89-4960-9a60-5fea84171aef ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38.6
RfKill:

SourcePackage: linux
dmi.bios.date: 09/16/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F15
dmi.board.name: P55A-UD4
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF15:bd09/16/2010:svnGigabyteTechnologyCo.,Ltd.:pnP55A-UD4:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP55A-UD4:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P55A-UD4
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Matt Hegarty (mrhegarty)]

Also exists with kernel 2.6.35-30-generic #54-Ubuntu SMP

[Barys Ilyushonak (iba-org)]

I have the same thing with DVD-R only. Blank CD-R or DVD+R works fine.
kernel 2.6.38-11-generic #48-Ubuntu SMP
writer Matshita UJ-850 (it supports DVD+R as well as DVD-R).

[Barys Ilyushonak (iba-org)]

The same thing still occurred after upgrade to 11.10

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the release candidate kernel versus the daily build. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Barys Ilyushonak (iba-org)]

The same thing still occurred at 3.0.0-14-generic

[Barys Ilyushonak (iba-org)]

I got fresh 10.04 install and it works like a charm! But 11.10 still is not working

[Matt Hegarty (mrhegarty)]

Reproduced in 11.04 / 2.6.35-32-generic

[penalvch (penalvch)]

Matt Hegarty, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]