Acer Aspire 3680 [ALC833] No sound in headphones, speakers always on

[Fabián Rodríguez]

When plugging in headphones into this laptop, no sound comes out in such headphones. The internal speakers don't mute either as they should.

Following the wiki's sound troubleshooting instructions [1] I tried the following module options from the audio models list[2] :

3stack-dig 3-jack with SPDIF I/O
3stack-2ch-dig 3-jack with SPDIF I/O (ALC883)
alc883-6stack-dig 6-jack digital with SPDIF I/O (ALC883)
acer Acer laptops (Travelmate 3012WTMi, Aspire 5600, etc)

None of the above produced the expected results.

[1] https://help.ubuntu.com/community/HdaIntelSoundHowto
[2] http://www.kernel.org/doc/Documentation/sound/alsa/HD-Audio-Models.txt

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-7-generic 2.6.38-7.39
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-7.39-generic 2.6.38
Uname: Linux 2.6.38-7-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: andrea 1658 F.... pulseaudio
 /dev/snd/pcmC0D0p: andrea 1658 F...m pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd0340000 irq 45'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,10250000,00100002 HDA:11c13026,10250110,00100700'
   Controls : 42
   Simple ctrls : 24
Date: Sat Mar 26 22:44:21 2011
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=489c510b-2969-41dc-b2a8-9ecfcc563567
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110326)
Lsusb:
 Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer, inc. Aspire 3680
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=fr:en_CA:en
 LANG=en_CA.UTF-8
 LC_MESSAGES=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-7-generic root=UUID=b9da1a79-bbf2-44e0-a8a5-86002508a8a0 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-7-generic N/A
 linux-backports-modules-2.6.38-7-generic N/A
 linux-firmware 1.49
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/18/06
dmi.bios.vendor: Acer
dmi.bios.version: v1.3211
dmi.board.name: Prespa1
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3211:bd09/18/06:svnAcer,inc.:pnAspire3680:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 3680
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

[Sergey E. Kolesnikov (rockingdemon)]

Same thing with Acer Travelmate 2480.
I do remember that some older Ubuntu release was working fine. May be somewhere between 8.04-10.04
Any progress?

[penalvch (penalvch)]

Fabián Rodríguez, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please report the results following https://wiki.ubuntu.com/DebuggingSoundProblems ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]