[Dell DXP051, SigmaTel STAC9221 A1, Green Headphone Out, Front] Playback problem

Bug #728034 reported by Brian Murray on 2011-03-02
22
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

When I plug my headphones into the front jack I hear no sound out of them and the speakers do not turn off. It has been this way forever though.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: alsa-base 1.0.24+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-5.32-generic 2.6.38-rc6
Uname: Linux 2.6.38-5-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bdmurray 2355 F.... pulseaudio
                      bdmurray 11932 F.... audacity
 /dev/snd/controlC1: bdmurray 2355 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Live'/'SB Live! 5.1 [SB0060] (rev.7, serial:0x80611102) at 0xbce0, irq 17'
   Mixer name : 'SigmaTel STAC9708,11'
   Components : 'AC97a:83847608'
   Controls : 224
   Simple ctrls : 45
Card1.Amixer.info:
 Card hw:1 'Intel'/'HDA Intel at 0xefffc000 irq 47'
   Mixer name : 'SigmaTel STAC9221 A1'
   Components : 'HDA:83847680,102801a7,00103201'
   Controls : 27
   Simple ctrls : 14
Card2.Amixer.info:
 Card hw:2 'HDMI'/'HDA ATI HDMI at 0xefdec000 irq 48'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
CheckboxSubmission: fee5e196cb921cbd36888f428b38b488
CheckboxSystem: 2a6f54df59af338184485e85cbcf0d32
Date: Wed Mar 2 12:38:36 2011
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/zsh
Sound_symptom: Only some of outputs are working
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel successful
Symptom_Card: Internal Audio - HDA Intel
Symptom_Jack: Green Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Title: [Dell DXP051, SigmaTel STAC9221 A1, Green Headphone Out, Front] Playback problem
UpgradeStatus: Upgraded to natty on 2011-03-01 (1 days ago)
dmi.bios.date: 10/28/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0YC523
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd10/28/2005:svnDellInc.:pnDellDXP051:pvr:rvnDellInc.:rn0YC523:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP051
dmi.sys.vendor: Dell Inc.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0-0ubuntu4
Architecture: amd64
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CheckboxSubmission: fee5e196cb921cbd36888f428b38b488
CheckboxSystem: 2a6f54df59af338184485e85cbcf0d32
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=/dev/sdb2
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.
MachineType: Dell Inc. Dell DXP051
Package: linux 3.2.0.22.24
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/zsh
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-22-generic root=UUID=615bf598-a228-4bcc-9e4c-2aceb30c7c3e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-22.35-generic 3.2.14
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: precise
Uname: Linux 3.2.0-22-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-01-31 (71 days ago)
UserGroups: adm admin audio cdrom dialout dip family floppy fuse libvirtd lpadmin plugdev pulse pulse-access sambashare sbuild scanner video
WpaSupplicantLog:

dmi.bios.date: 10/28/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0YC523
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd10/28/2005:svnDellInc.:pnDellDXP051:pvr:rvnDellInc.:rn0YC523:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP051
dmi.sys.vendor: Dell Inc.

Brian Murray (brian-murray) wrote :
affects: alsa-driver (Ubuntu) → linux (Ubuntu)
tags: added: kernel-sound

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 728034

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Brian Murray (brian-murray) wrote :

The missing lspci file.

Brad Figg (brad-figg) on 2011-09-19
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Brian Murray (brian-murray) wrote :

This bug still occurs with Oneiric.

Brian Murray, thank you for reporting this bug and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please post the results following https://wiki.ubuntu.com/DebuggingSoundProblems ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: needs-upstream-testing oneiric
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Brian Murray (brian-murray) wrote :

It's still broken and I'd be quite surprised if its fixed in the mainline kernel after all this time of it being broken.

tags: added: apport-collected precise
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → New
status: New → Confirmed

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.2.0-23.36

bmurray, there have been a lot of changes in the hda codec parser in the latest ALSA. You should at least try the latest alsa kernel module:

sudo apt-add-repository ppa:ubuntu-audio-dev/alsa-daily
sudo apt-get update
sudo apt-get install alsa-hda-dkms

This might also be solved by adding the following line to /etc/modprobe.d/alsa-base.conf :
options snd-hda-intel model=dell-d81

Joseph Salisbury (jsalisbury) wrote :

It would help to test the latest mainline kernel[0], so we know if an upstream bug needs to be opened.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc2-precise/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Confirmed

I see a couple fo custom asoundrc files, at least attached to this bug, one in /etc, and one in the user home directory, ~/.asoundrc. Please remove these files, as they are likely preventing audio from working properly.

Brian Murray, do you mind testing the latest non-daily mainline as per https://wiki.ubuntu.com/KernelMainlineBuilds ? If it does not work, we could send this on to the upstream developers to get more eyeballs on this problem.

tags: added: bot-stop-nagging
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Brian Murray (brian-murray) wrote :

This finally works with Quantal and 3.5.0.13.13.

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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