ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode] causes exception Emask errors when run at 6.0Gb/s (SATA 3)

Bug #718598 reported by mabawsa on 2011-02-14
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

I just bought two new drives (WDC WD10EALX-009BA0) and a new SATA 3 capable mobo (MSI 890FXA-GD70).
On setup it was very unstable and I got lots of errors, freezes and whatnot under normal use:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/718598/+attachment/3238891/+files/log

I have swapped out all the cables (bought specific SATA 3 cables), tried 14 in total and could not get rid of the errors.
Motherboard has the latest BIOS v 1.7
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode] (rev 40)

WORKAROUND: limit the speed to 3.0Gb/s in the /etc/default/grub:
GRUB_CMDLINE_LINUX="libata.force=3.0Gbps"

then:
sudo update-grub2
sudo update-initramfs -u

This makes the errors go away.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-26-generic 2.6.35-26.46
Regression: No
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.35-26.46-generic 2.6.35.10
Uname: Linux 2.6.35-26-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dougie 2696 F.... pulseaudio
 /dev/snd/controlC1: dougie 2696 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe3f8000 irq 16'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,14627640,00100004'
   Controls : 36
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'U0x46d0x8b2'/'USB Device 0x46d:0x8b2 at usb-0000:00:13.0-1, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08b2'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3
   Mono: Capture 0 [0%] [30.00dB] [on]
Card2.Amixer.info:
 Card hw:2 'Generic'/'HD-Audio Generic at 0xfe9fc000 irq 82'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Mon Feb 14 17:37:37 2011
Frequency: Once a day.
HibernationDevice: RESUME=UUID=7afb7c6c-1a4a-4ff9-90f3-8842f89747a4
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 eth1 no wireless extensions.
MachineType: MSI MS-7640
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-26-generic root=UUID=d4241cd9-7bd9-4345-9b47-448142ea8042 ro libata.force=3.0Gbps quiet splash vt.handoff=7
ProcEnviron:
 LANGUAGE=en_GB:en
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38.3
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
dmi.bios.date: 10/20/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.7
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 890FXA-GD70 (MS-7640)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.7:bd10/20/2010:svnMSI:pnMS-7640:pvr1.0:rvnMSI:rn890FXA-GD70(MS-7640):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.name: MS-7640
dmi.product.version: 1.0
dmi.sys.vendor: MSI

mabawsa (mabawsa) wrote :
mabawsa (mabawsa) wrote :

Also tried an upstream kernel but it borked my system as I have an ati graphics card.

Jeremy Foshee (jeremyfoshee) wrote :

Hi mabawsa,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
mabawsa (mabawsa) wrote :

Dear Jeremy as I said before I tried the upstream kernel, but I have an ati graphics card and the whole system failed epically; even with the non-propriety drivers. I will check to see if the mainline kernel fixes have done anything to make my video card work better. If so I will try again.

mabawsa (mabawsa) wrote :

This could be caused by bad drives http://community.wdc.com/t5/Desktop/WD-1-5TB-Green-drives-Useful-as-door-stops/td-p/1217. Or a duplicate of 676644?

I will buy some Hitachi units this week and see. If things work well I will RMA the drives.

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
mabawsa (mabawsa) wrote :

Thought I would try the 6.0Gbps switch in Natty. I am still getting this.

Changed in linux (Ubuntu):
status: Expired → New
mabawsa (mabawsa) wrote :

Btw I did respond to the automated message but got no reply back.

Brad Figg (brad-figg) on 2011-05-06
Changed in linux (Ubuntu):
status: New → Confirmed

Cut from Bug Description.

description: updated
description: updated
tags: added: natty

mabawsa, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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