USB scanner doesn't work when connected to USB 3.0 port

[Lukasz Olszewski]

My USB scanner (Canon CanoScan Lide 25) doesn't respond to any commands when it's connected via USB 3.0 port. Xsane reports "scanner missing" but I can see it with lsusb:
Bus 003 Device 003: ID 04a9:2220 Canon, Inc. CanoScan LIDE 25

In /var/log/messages I get:
kernel: [ 922.856123] xhci_hcd 0000:05:00.0: WARN: short transfer on control ep
kernel: [ 984.913965] xhci_hcd 0000:05:00.0: WARN: transfer error on endpoint

After connecting it to USB2.0/esata port everything works fine.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-25-generic 2.6.35-25.43
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-25.43-generic 2.6.35.10
Uname: Linux 2.6.35-25-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC275 Analog [ALC275 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lukas 2015 F.... pulseaudio
CRDA: Error: [Errno 2] Nie ma takiego pliku ani katalogu
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xea200000 irq 53'
   Mixer name : 'Realtek ALC275'
   Components : 'HDA:10ec0275,104d4f00,00100005'
   Controls : 16
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xe3080000 irq 17'
   Mixer name : 'Nvidia GPU 14 HDMI/DP'
   Components : 'HDA:10de0014,104d4f00,00100100'
   Controls : 16
   Simple ctrls : 4
Date: Thu Feb 3 12:05:19 2011
HibernationDevice: RESUME=UUID=2ef5145a-b4b5-470b-b7ee-0a3d37d8b5f5
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: Sony Corporation VPCF1390X
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-25-generic root=UUID=0a9d93d9-414c-4222-9472-a3ee68458db1 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=pl_PL.utf8
 SHELL=/usr/bin/zsh
RelatedPackageVersions: linux-firmware 1.38.3
SourcePackage: linux
WifiSyslog:
 Feb 3 12:04:13 zgniatacz-jaj dhclient: DHCPREQUEST of 192.168.1.24 on wlan0 to 192.168.1.254 port 67
 Feb 3 12:04:13 zgniatacz-jaj dhclient: DHCPACK of 192.168.1.24 from 192.168.1.254
 Feb 3 12:04:13 zgniatacz-jaj dhclient: bound to 192.168.1.24 -- renewal in 273 seconds.
dmi.bios.date: 09/03/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0180Y9
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0180Y9:bd09/03/2010:svnSonyCorporation:pnVPCF1390X:pvrC607147L:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VPCF1390X
dmi.product.version: C607147L
dmi.sys.vendor: Sony Corporation
---
Architecture: amd64
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=pl_PL.utf8
 SHELL=/usr/bin/zsh
Tags: maverick
Uname: Linux 2.6.38-999-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Jeremy Foshee (jeremyfoshee)]

Hi Lukasz,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Lukasz Olszewski (olszewskil)]

I've tested it with the latest daily build and got exactly the same results.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Frederick Reeve (frederick-solace)]

I have a canoscan LIDE 30 with the same problem. I connect it into a USB 3.0 port no go in a USB 2.0 port on the same machine it works. I can give you all the pertinent information if you need. This is also a problem in Oneiric with the default kernel.

[penalvch (penalvch)]

Lukasz Olszewski, thank you for reporting this and helping make Ubuntu better. Maverick reached EOL on April 2012.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We were wondering if this is still an issue on a supported release? If so, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue in a supported release, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]