Incompatible hardware "Acer Aspire One AO521-3782"

[ichhaankur]

I tried to install Ubuntu on my new Acer Aspire One AO521-3782, which I bought specifically for Ubuntu. Unfortunately it turned out to not work with Ubuntu at all. While I wanted to try out from USB stick, the keyboard and the mousepad weren't responding. I could put in an external USB mouse and get going, but it was impossible to install without keyboard support. I was hoping that it will detect the problem and download the drivers (as my netbook was connected to ethernet) but no luck with that either.

It uses the AMD M880G chipset.

Please help.

[ichhaankur (n-arju-lx)]

I found a solution. Acer has a BIOS patch on their website. http://us.acer.com/acer/service.do?LanguageISOCtxParam=en&miu10einu24.current.attN2B2F2EEF=3750&sp=page15e&ctx2.c2att1=25&miu10ekcond13.attN2B2F2EEF=3750&CountryISOCtxParam=US&ctx1g.c2att92=843&ctx1.att21k=1&CRC=1841181145

More details here: http://wishsubmission.wordpress.com/2010/10/27/acer-aspire-one-ao521-3782-amd-neo-and-ubuntu/

[ichhaankur (n-arju-lx)]

Some more problems with this model:
1. After suspend, the computer does not come up.
2. Even if a headphone jack is inserted, the main speaker does the talking. Headphone is silent.

This is bad because Acer Aspire One is supposed to be a Ubuntu certified hardware.

[ichhaankur (n-arju-lx)]

Even more problems:
3. Sometimes, during startup, the computer freezes at the blank screen just before the login screen. No disk activity is seen during those freezes.
4. It's not detecting the battery. It always thinks it's on AC power. Even "power management" does not have "On Battery" tab.

[ichhaankur (n-arju-lx)]

Update on problem #3: I had my "/home" encrypted. Now I reinstalled my system without encryption, and the freeze problem seems to have been solved. This was the most serious usability issue- Ubuntu team should look into it.

Other problems (#1, 2, and 4) persist.

[Nitesh Mistry (mistrynitesh)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in LINUX.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Nitesh Mistry (mistrynitesh)]

Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 667027

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[ichhaankur (n-arju-lx)]

Hi Nitesh,

Thanks for going through the report. Unfortunately I have returned the item to the store already.

When I first reported this bug I couldn't even boot the system (the keyboard was freezing), so I could not use apport. That's why there is no info about package.

Quick update on #3: I thought the problem was gone in the reinstall, but no, the problem returned.

I am very sorry about not being able to help you resolve this. Thanks anyway.

I hope somebody else who runs this machine steps in.

[ichhaankur (n-arju-lx)]

By the way, the problem with battery detection has been resolved.

https://bugzilla.kernel.org/show_bug.cgi?id=19602

[Jose Manuel Snyder (snyder-4000)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: snyder 1596 F.... pulseaudio
CRDA: Error: [Errno 2] No existe el archivo o directorio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xd0400000 irq 16'
   Mixer name : 'Conexant CX20585'
   Components : 'HDA:14f15069,1025043d,00100302'
   Controls : 12
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd0110000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.10
Frequency: I don't know.
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
MachineType: Acer AO521
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=/dev/sda3 loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: No
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: ubuntu-une maverick needs-upstream-testing
Uname: Linux 2.6.35-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog:

dmi.bios.date: 08/16/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.08
dmi.board.name: JV01-NL
dmi.board.vendor: Acer
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.08:bd08/16/2010:svnAcer:pnAO521:pvrNotApplicable:rvnAcer:rnJV01-NL:rvrNotApplicable:cvnAcer:ct10:cvrN/A:
dmi.product.name: AO521
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Jose Manuel Snyder (snyder-4000)]

apport information

[Nitesh Mistry (mistrynitesh)]

@Jose,
Thanks for providing details. Your help is much appreciated. Can you confirm that you are facing the same problems that ichhaankur mentioned?

[Nitesh Mistry (mistrynitesh)]

@ichhaankur,
I see that you have also added OpenSuse to the bug tasks. Do you observe the same problem with OpenSuse?

[ichhaankur (n-arju-lx)]

Marked OpenSUSE as affected because of the keyboard issue. After that was solved, I booted into OpenSUSE using a live CD, and it seemed to work. But while installing, the installer crashed, and that was that.

[Jose Manuel Snyder (snyder-4000)]

@Nitesh
Yes i have the same problem, i fix the problem of the keyboard and touchpad with the BIOS update, but just as ichhaankur says, the headphone jack isin`t working, and also the battery isin't being detected.

[penalvch (penalvch)]

ichhaankur, this bug report is being closed due to your comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/667027/comments/1 regarding this being fixed by updating the BIOS. If you need fixes for other problems, please execute the following at the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.