Ubuntu

Nvidia Geforce GTS 360M

Reported by João Pereira on 2010-10-10
32
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

My Laptop (HP Pavilion DV6) config:
Processor: Core i-7
Ram: 8GB
HDD: 2x500
Graphics: Nvidia Geforce GTS 360M (1GB)
OS: Win 7 64bit

After restarting the pc, the last ubuntu failed to start. i tried several times but nothing. All I get is a screen with white blocks.

João Pereira (projecto1724) wrote :

Sorry my laptop is a Toshiba X500, not a HP :)

Fabio Marconi (fabiomarconi) wrote :

Have you installed Ubuntu using wubi (when windows is running)?
Thanks
Fabio

Changed in ubuntu:
status: New → Incomplete
João Pereira (projecto1724) wrote :

Yes, and I try boot from the cd drive and i get the same error.

Fabio Marconi (fabiomarconi) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the CD image (ISO file) you downloaded could be corrupt. There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.

Changed in ubuntu:
status: Incomplete → New
status: New → Incomplete
João Pereira (projecto1724) wrote :

MD5SUM is not a windows command, i cant use ubuntu console, but i check the torrent hash and is not the same as the UbuntuHashes page.

I gona try download again.

João Pereira (projecto1724) wrote :

well...i think is really a driver bug, i downloaded the ubuntu-10.10-desktop-amd64, not a torrent file but this time i used the ubuntu link (http://www.ubuntu.com/desktop/get-ubuntu/download)...after install got the same problem.

Hitosu (hub-hito) wrote :

The same for me.
ASUS G51J laptop with nvidia 360M.
Downloaded ubuntu-10.10-desktop-amd64, launched from USB and then from CD - white and black blocks after showing ubuntu logo.
Is it any way to enable safe video mode for installer? Ubuntu logo with red dots are shown correctly (in one monitor configuration. when I connect second monitor - all screens full of random dots), so X server at least starts somehow.

Shawn Padgett (shawnx8) wrote :

Same issue for me too.

Asus laptop with Geforce GTS360M

I downloaded the ISO from the ubuntu link, then tried from the torrent. I even tried the alternate install, but after installing, I just get the white blocks.

summary: - Nvidia Geforce GTS 360M
+ Nvidia Geforce GTS 360M in wubi
Fabio Marconi (fabiomarconi) wrote :

Hello
can someone running a live cd session run this in a terminal:
apport-collect -p linux 657736
Thanks
Fabio

summary: - Nvidia Geforce GTS 360M in wubi
+ Nvidia Geforce GTS 360M
affects: ubuntu → linux (Ubuntu)
João Pereira (projecto1724) wrote :

sry, i try everything but cant get the terminal, the computer locks up

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 Cannot stat file /proc/4947/fd/38: Stale NFS file handle
                      USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 4934 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf4900000 irq 53'
   Mixer name : 'Realtek ALC663'
   Components : 'HDA:10ec0663,10431333,00100001'
   Controls : 14
   Simple ctrls : 7
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xf3080000 irq 17'
   Mixer name : 'Nvidia GT240 HDMI'
   Components : 'HDA:10de000d,10de0101,00100100'
   Controls : 16
   Simple ctrls : 4
DistroRelease: Ubuntu 10.10
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: ASUSTek Computer Inc. G60JX
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- nomodeset
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.33-generic 2.6.35.4
Regression: Yes
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
Tags: maverick kernel-graphics regression-release needs-upstream-testing
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/25/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G60JX
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: PEGATRON Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr204:bd12/25/2009:svnASUSTekComputerInc.:pnG60JX:pvr1.0:rvnPEGATRONCORPORATION:rnG60JX:rvr1.0:cvnPEGATRONComputerInc.:ct10:cvr1.0:
dmi.product.name: G60JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTek Computer Inc.

tags: added: apport-collected

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Fabio Marconi (fabiomarconi) wrote :

Hello Shawn
Thanks for the support
Fabio

Changed in linux (Ubuntu):
status: Incomplete → New
Shawn Padgett (shawnx8) wrote :

No problem. Hope it helps

tags: added: kj-triage
João Pereira (projecto1724) wrote :

Hi, just to know if did you fix the problems with Nvidia? Can we make the download?
Thx!

Marius Kruger (amanica) wrote :

@Hitosu wrote on 2010-10-11: #7
> Is it any way to enable safe video mode for installer?

On the installer menu, I think you press F6 and then check "nomodeset"

Shawn Padgett (shawnx8) wrote :

That let's you install, but after installation you have the same problem. When you boot up for the first time, you get that messed up screen with white blocks.

brandonusa (brandonusa) wrote :

I have the same issue on my toshiba qosmio x505-q720. I'm attempting to install Ubuntu Desktop 10.10 64-bit version and during the Demo boot into Ubuntu my screen gets weird blocks of non comprehendable output. Can I do safe video mode installation and safe mode boot and then run the update driver from the Nvidia website? I can see Nvidia has a driver update for my card specifically for Linux, however, I can't get that far due the issue at hand right now.

Any input from the community would be appreciate it.

Thanks,
Bardia

Luke Burden (lukeburden) wrote :

Asus G51J, Geforce GTS 360M.
I have the same problem. When I boot from a 10.10 Live CD (md5 sum verified) I get a blocky mess after a couple of minutes on the ubuntu+dots loading page. On the first run after shutting down windows, I even get cached images from window's use of the video memory! Then, after a couple more, it progressively becomes more uniformly a blocky mess of black and white.

Tim Price (tprice9631) wrote :

I also have an Asus G51J, GeForce GTS 360M. I have the same experience as "Luke Burden" with the cached windows blocks in the memory etc. After a forced reboot, the blocks are white and grey. I've tried Ubuntu 10.10 64 and 32-bit releases in addition to 10.04 64-bit with the same results. All of this is with Wubi, but I have not tried a manual partition yet to see if it works.

DiFS (diego-papai) wrote :

Qosmio X500-11U with GeForce GTS 360M.
I have the same problem of Luke and Tim. Does anyone know how to solve this?

dan (dpg612) wrote :

Asus G60J, same problem. Any updates?

AviationAtom (aviationatom) wrote :

Not sure if any of you are still trying to find a fix for this bug, but I found one method of resolving this bug fairly easily. I used the boot argument that Marius Kruger posted (nomodeset,) to boot Ubuntu in safe video mode, then I accessed the Additional Drivers feature, and used that to install the latest official nVidia drivers. After I did this Ubuntu booted up normally without any issues. Good luck!

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 657736

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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