8086:3582 Packard Bell Easynote doesn't boot with Ubuntu 10.04

[Matthew East]

I'm having a guess at the package as I'm not sure whether this is a kernel issue or not.

Ubuntu 10.04 won't boot at all on this laptop. I've tried loading it from the Live CD and upgrading from an existing 9.10 installation, and neither work. I don't see any logs or terminal information, nothing happens.

I'll attach dmesg and lspci information from the 9.10 installation, in case this helps.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Please perform the following instructions, so we can determine the exact issue:
1. Press Shift during Grub boot delay to access the boot menu.
2. Select your actual Ubuntu boot line and press "e" to edit it.
3. Select the "linux" line and at the end of the line, remove "splash" and "quiet".
5. Type "ctrl + x" to boot the custom boot line.

This will disable the graphical boot (plymouth) and enable verbose logging. Please report any errors you see.

[Matthew East (mdke)]

Hi Mohammed,

I've tried removing the splash and quiet from the Live CD boot options and I see some activity in the terminal which doesn't appear to indicate any problems. It generates locales and loads various services without obvious errors. I think it gets as far as trying to load the graphical interface and then everything stops and I see no further disk or CD activity.

The problem therefore seems to be in loading the graphical interface.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Can you please follow the instructions here: https://wiki.ubuntu.com/DebuggingCasper

[Matthew East (mdke)]

I've given that a try but it doesn't help - I can't get to a shell after the boot crashes so therefore can't mount a usb stick or save any log files. I didn't see any errors prior to the terminal output disappearing.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Can you try adding i915.modeset=0 to the boot options?

[Matthew East (mdke)]

Mohamed - that doesn't make any difference either.

Any other ideas? I really appreciate your attempts to help debug this.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Not really - can you remove again "quiet" and "splash" from the boot options, and then write down the last messages you can see before the freeze?

Sorry to ask you to do this - I don't have really other ideas to debug this issue.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Or you can capture a video of the boot if you can - everything can help.

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Can you add "i915.modeset=1" to the boot options? (this does work according to bug 566379)

[Matthew East (mdke)]

Yes, that works. I'll mark this bug as a duplicate of that one.

[Matthew East (mdke)]

(Thanks again for your help, Mohamed.)

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

No problem :)

On Sun, Jul 11, 2010 at 5:34 PM, Matthew East <email address hidden> wrote:

> *** This bug is a duplicate of bug 566379 ***
> https://bugs.launchpad.net/bugs/566379
>
> (Thanks again for your help, Mohamed.)
>
> --
> Packard Bell Easynote doesn't boot with Ubuntu 10.04
> https://bugs.launchpad.net/bugs/604090
> You received this bug notification because you are a direct subscriber
> of the bug.
>