Cannot eject DVD/CD-ROM drive with the hotkey button

[cshong]

I am using Ubuntu 10.04 LTS.

Please do not confuse with bug #569994, as there are some different stories.

I am using Acer Aspire 4745G laptop. There is no eject button on my DVD drive. The eject hotkey button are located at the top right of the laptop keyboard. The button does not work in Ubuntu. The "eject" command does eject the drive.

I followed step-by-step troubleshooting in https://wiki.ubuntu.com/Hotkeys/Troubleshooting for hotkeys troubleshooting, under "Step-by-step Troubleshooting". I tested whether there is ACPI event or KeyPress event for the eject button. But, the result show that there is neither an KeyPress nor ACPI event. According to step no. 6b, it may be a kernel bug. So, I reported this bug.

If you need more information, or have any comments, please leave it here.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-21-generic 2.6.32-21.32
Regression: No
Reproducible: Yes (on Acer Aspire 4745G)
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cshong 1581 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x9c500000 irq 22'
   Mixer name : 'Realtek ALC269'
   Components : 'HDA:10ec0269,10250357,00100100'
   Controls : 16
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0x9c420000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed May 5 20:56:03 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Acer Aspire 4745G
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=/dev/sda3 loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
SourcePackage: linux
dmi.bios.date: 03/16/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: ZQ1
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.04:bd03/16/2010:svnAcer:pnAspire4745G:pvrV1.04:rvnAcer:rnZQ1:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Aspire 4745G
dmi.product.version: V1.04
dmi.sys.vendor: Acer

[Jeremy Foshee (jeremyfoshee)]

Hi cshong,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[cshong (cshong87)]

Do you mean I need to download and install the generic version of Linux kernel? Is it available in your repositories? If yes, in Synaptic Package Manager, what I need to search for?

[cshong (cshong87)]

Reply to #2. I did install the latest kernel from http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/ . After that, my computer freeze if I boot Ubuntu with the new kernel.

[cshong (cshong87)]

The latest mainline kernel causing freeze when booting Ubuntu.

[penalvch (penalvch)]

cshong, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc1

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[cshong (cshong87)]

Will test it again and let you know.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]