computer will not recognize Linksys wireless A/G USB adaptor

Bug #569207 reported by Ed Hinojosa on 2010-04-23
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: firefox

computer will access network through ethernet, but will not recognize USB connection to Cisco Linksys Wireless a/g USB network adaptor. the usb connection works great with 9.10 but version 10.04 will not recognize the usb connection.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6.3+nobinonly-0ubuntu4
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Fri Apr 23 16:40:07 2010
FirefoxPackages:
 firefox 3.6.3+nobinonly-0ubuntu4
 firefox-gnome-support 3.6.3+nobinonly-0ubuntu4
 firefox-branding 3.6.3+nobinonly-0ubuntu4
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox

Ed Hinojosa (ed-hinojosa) wrote :
Draycen DeCator (ddecator) wrote :

Thanks for reporting this to Ubuntu. This does not appear to be a Firefox issue, so I'm removing Firefox from the report.

Can you let us know if your computer has any trouble detecting other electronics that connect via USB?

affects: firefox (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
tags: added: needs-reassignment

Hello. thanks for quick response. The computer with Ubuntu 10.04 Beta
will recognize other USB electronics that are connected, including
Android phone, camera, flash drive. The computer will not recognize
Linksys wireless A/G USB adaptor. The USB port is operating properly.
When I connect the Linksys wireless A/G USB adaptor, there is a power
light, however, the "link" indicator light does not come on. The
adaptor worked properly with Ubuntu 9.10. Thanks.

-----Original Message-----
From: Draycen DeCator <email address hidden>
Reply-to: Bug 569207 <email address hidden>
To: <email address hidden>
Subject: [Bug 569207] Re: computer will not recognize Linksys wireless
A/G USB adaptor
Date: Sat, 24 Apr 2010 02:20:06 -0000

Thanks for reporting this to Ubuntu. This does not appear to be a
Firefox issue, so I'm removing Firefox from the report.

Can you let us know if your computer has any trouble detecting other
electronics that connect via USB?

** Package changed: firefox (Ubuntu) => ubuntu

** Changed in: ubuntu
       Status: New => Incomplete

** Tags added: needs-reassignment

Ed Hinojosa (ed-hinojosa) wrote :

 The computer with Ubuntu 10.04 Beta will recognize other USB electronics that are connected, including
Android phone, camera, flash drive. The computer will not recognize Linksys wireless A/G USB adaptor. The USB port is operating properly. When I connect the Linksys wireless A/G USB adaptor, there is a power
light, however, the "link" indicator light does not come on. The adaptor worked properly with Ubuntu 9.10. Thanks.

Changed in ubuntu:
status: Incomplete → New
status: New → Incomplete
Changed in ubuntu:
status: Incomplete → New
Draycen DeCator (ddecator) wrote :

Thank you for the response. You mentioned that you are using the Ubuntu 10.04 Beta. We are not up to the Release Candidate, so can you please ensure that your computer is fully up-to-date and let us know if this still happens? You can update your computer by running the following command:

sudo apt-get update; sudo apt-get dist-upgrade

Ed Hinojosa (ed-hinojosa) wrote :

Thanks. Have run update/upgrade commands per instructions:
sudo apt-get update; sudo apt-get dist-upgrade
1. Computer #1 will recognize other USB electronics that are connected, including
Android phone, camera, flash drive. The computer will not recognize Linksys wireless A/G USB adaptor. The USB port is operating properly. When I connect the Linksys wireless A/G USB adaptor, there is a power light, however, the "link" indicator light does not come on. Computer will operate with ethernet connection. The wireless adaptor worked properly with Ubuntu 9.10.
2. Have now tested the wireless adaptor on a Computer #2 running 10.04 and this computer will also not operate the adaptor properly. As on computer #1, the power light will turn on, however, the link light will not turn on and computer cannot operate the wireless adaptor. Internal wireless adaptor is working fine on computer #2.

Draycen DeCator (ddecator) wrote :

Thank you for making sure your system is updated. Can you please clarify whether or not the Network Manager is able to find any wireless networks when the adapter is plugged in? It sounds like nothing happens on your system when the adapter is plugged into the USB, but I just want to make sure I understand correctly.

Changed in ubuntu:
status: New → Incomplete
Ed Hinojosa (ed-hinojosa) wrote :

The Network Manager is not able to find any wireless networks when the wireless a/g USB adaptor is plugged into the system. also, at system startup, if the adaptor is already plugged in, the Network Manager is not able to find any wireless networks. the system does not seem to recognize the adaptor. all other USB devices are recognized. Thanks.

Changed in ubuntu:
status: Incomplete → New
tags: added: regression-potential
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 569207

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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