10.4 FRC installation fails

Bug #568709 reported by Robert Ingraham on 2010-04-22
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

This problem concerns the 10.4 Final Release Candidate, which I downloaded today (10/22/10).

First I tried installing the 64 bit version, than the 32 bit version, both from individual Live CDs, dowloaded and burned from the Ubuntu dowload page. ImageBurn burned the iso files to (seperate) discs, and verified good burns.

However, when running the disk(s), the installation freezes, I believe (not sure) when it is trying to load the linux kernel.

The Ubuntu installation screen offers 4 options:

1) Try Ubuntu without installation
2) Install
3) Checks disc for defects
4) Test Memory

The only choice that works is #4. I ran that and tested the memory, and it reports NO errors.

If I choose 1,2, or 3, it takes me to a screen with scrolled text, that ends with either one of the two following lines.

On the 64 bit installation, the final line in the scrolled list of text is:

[0.671269] [<ffffffff810141e0>] ? child_rip+0x0/0x20

On the 32 bit installation it freezes at:

[0.681236] [<ffffffff818496e3>] kernel_helper+0x7/0x16

The two or three text lines, preceeding the point where it freezes, all contain the word "kernel"

This is a new Toshiba Satellite laptop, Model # L505D-LS5004, with a 64 bit AMD Sempron processor. 2 GB memory. Only 2 months old. Currently has Windows 7 installed, which I want to replace. The 10.4 installation disk is being run at "boot-up," not within Windows.

Bob Ingraham
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bob 1356 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0x92400000 irq 7'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,1179ff12,00100001'
   Controls : 17
   Simple ctrls : 10
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=31a928c3-3b54-4099-9110-eccdee8378e0
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: TOSHIBA Satellite L505D
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=2781eb20-d01e-4d71-b519-fd3f0bca76e0 ro acpi=off quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:

Tags: lucid kconfig regression-release needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/17/2009
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.10
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.10:bd12/17/2009:svnTOSHIBA:pnSatelliteL505D:pvrPSLV6U-04X02S:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L505D
dmi.product.version: PSLV6U-04X02S
dmi.sys.vendor: TOSHIBA

Robert Ingraham (rdingraham) wrote :

After searching around, I discovered that I could install with the acpi=off option checked.
The, as yet, unresolved problem, is the conflict/incompatibility between the Toshiba 505D acpi settings and the Linux kernel.
This bug should be moved to Toshiba ACPI problems.

Victor Vargas (kamus) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in linux package.

affects: ubuntu → linux (Ubuntu)
Jeremy Foshee (jeremyfoshee) wrote :

Hi Robert,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 568709

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected
description: updated

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Robert Ingraham (rdingraham) wrote :

Jeremy Foshee wrote 3 hours ago: #3

<Please be sure to confirm this issue exists with the latest development release of Ubuntu.>

Yes on latest release (as of 05/01/10)

<If the issue remains, please run the following command from a Terminal: apport-collect -p linux 568709>

Did it

<Also, if you could test the latest upstream kernel available that would be great.>

Tested kernels linux-image-2.6.34-020634rc6-generic_2.6.34-020634rc6_i386 and linux-image-2.6.34-999-generic_2.6.34-999.201005011008_i386

Same problem. Same crash

This bug is directly related to the issue of Toshiba laptops' ACPI conflict with the linux kernel. This has been discussed extensively in Ubuntu Forums. Please see the thread "Toshiba L505D ACPI issue with 9.1/9.04" in that Forum.

Bob Ingraham

Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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