Computer wont wake up after sleep. Does not respond

Bug #558973 reported by Jhonattan on 2010-04-09
This bug affects 15 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

Sleep/Hibernate don't work
computer never comes back

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-19-generic 2.6.32-19.28
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic
Uname: Linux 2.6.32-19-generic x86_64
 Advanced Linux Sound Architecture Driver Version
 Compiled on Apr 8 2010 for kernel 2.6.32-19-generic (SMP).
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
 /dev/snd/controlC0: jhonattan 2502 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
 Card hw:0 'Intel'/'HDA Intel at 0xd7c00000 irq 37'
   Mixer name : 'Intel G45 DEVIBX'
   Components : 'HDA:14f15069,10431993,00100301 HDA:80862804,80860101,00100000'
   Controls : 14
   Simple ctrls : 6
CheckboxSubmission: 893ec719d647590054d0611fa75b2c75
CheckboxSystem: b8f3ec504801f13fc208edb5c785b099
Date: Thu Apr 8 23:36:03 2010
HibernationDevice: RESUME=UUID=55881ff0-75ee-47f6-abf1-abf4fb7853fc
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100318)
MachineType: ASUSTeK Computer Inc. U50F
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-19-generic root=UUID=ba7633cd-5e47-44c5-bacc-80bdc831f107 ro quiet splash
RelatedPackageVersions: linux-firmware 1.33
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux 11/27/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U50F.202
dmi.board.asset.tag: ATN12345678901234567 U50F
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU50F.202:bd11/27/2009:svnASUSTeKComputerInc.:pnU50F:pvr1.0:rvnASUSTeKComputerInc.:rnU50F:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0: U50F
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Jhonattan (jhonattancastillo) wrote :
Jeremy Foshee (jeremyfoshee) wrote :

Hi Jhonattan,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Jhonattan (jhonattancastillo) wrote :

After trying out the 2.6.34-999-generic image I still can't suspend to RAM
the computer becomes unresponsive and won't do anything unless I hard reset it.
Any further steps, information, or anything you need please let me know.

tags: removed: needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Triaged
importance: Undecided → Medium
shezif (shezif) wrote :

I've the same problem under my dell 1012 =\

Changed in linux (Ubuntu):
assignee: nobody → shezif (shezif)

I can confirm the same problem in Acer Aspire 4551-4315.

The system is up-to-date (Dec 31, 2010) and I'm using the maverick (amd64).

goldmund99 (goldmund99) wrote :

Same problem with Maverick in Acer Aspire 1694.
Graphics: ATI Mobility Radeon X700

Bib (bybeu) wrote :

Same problem on Siemens-Fujitsu Amilo M7405 (Intel graphics)
I tried 2.6.35, 2.6.36, 2.6.37. I posted all my logs here :
Hope this will help someone.

Jhonattan, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:

where VERSION-NUMBER is the version number of the kernel you tested. For example:

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:

If the mainline kernel does not fix this bug, please add the following tags:

As well, please remove the tag:

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
assignee: shezif (shezif) → nobody
status: Triaged → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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