[arrandale] lucid beta 2 live shows black screen

Bug #557744 reported by Glen Ditchfield on 2010-04-08
68
This bug affects 12 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

Image http://cdimage.ubuntu.com/kubuntu/daily-live/20100406.1/lucid-desktop-i386.iso
MD5Sum 8f323f741fefdb3e9e72aaa5666b2d6e
"Check disc for defects" (run on a different computer than the test system) reports no errors.

I booted from a CD, chose English, and selected "Try Kubuntu without installing". After ~10 seconds the screen flashed on and off repeatedly, then stayed in the black-but-powered-on state. Eventually I heard the KDE start-up sound. The screen did not light up when I tried moving the cursor or pressing keys. Ctrl-Alt-F1 and Ctrl-Alt-F7 did not switch to other TTYs or sessions.

The test computer is an HP Elitebook 8440p model WH255UT#ABA. Chipset: Mobile Intel QM57 Express, graphics: Intel Graphics Media Accelerator HD.

Note especially that this computer _does_ boot up successfully with a year-old Xubuntu 9.10 Live CD.

[lspci]
00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 12)
00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 12)
    00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 06)

Glen Ditchfield (gjditchfield) wrote :

Oops, I meant "year-old Xubuntu 9.04 Live CD".

Steve Langasek (vorlon) wrote :

Thank you for taking the time to report this bug and help to improve Ubuntu.

If you boot without the 'splash' option, do you get the same results?

What about booting with 'nomodeset'?

Changed in ubuntu:
status: New → Incomplete
Glen Ditchfield (gjditchfield) wrote :

I tried with no 'splash' option, with 'splash' but without 'nomodeset', and with 'splash' and with 'nomodeset'. In all three cases I got the same result: screen flashing on and off, and eventually the start-up sound.

If I blind-type the right keys to get the computer to shut down, and let it restart into Windows 7, the screen remains black after Windows starts up. I have to hibernate and wake the computer for the display to light up.

I also get the black screen if I use the Live CD's "check disk" option.

endate (ubuntu-ende) wrote :

The same thing happened to my new Panasonic CF-R9 with QM 57 chipset.
Following images have been confirmed to reproduce the symptom (everything but display works).
- ubuntustudio-9.10-alternate-i386.iso
- ubuntu-9.10-desktop-i386.iso

Now I'm trying with ubuntustudio-10.04-beta2-alternate-i386.iso because I want a pre-compiled real time kernel.

Changed in ubuntu:
status: Incomplete → In Progress
Glen Ditchfield (gjditchfield) wrote :

I have installed Kubuntu Karmic amd64 on the EliteBook, and it works.

Glen Ditchfield (gjditchfield) wrote :

I have tried a persistent live USB key made from the lucid-desktop-amd64.iso of 20100416 (note: not i386), md5sum 3457aff4863972bbb38806e68cd30a77, which I think will be the beta3 release.

Results for "Try kubuntu without installing":
* with no options changed
  - screen goes black
  - KDE start-up sound plays
  - Ctrl-Alt-Fn produces no visible results.
  - blind-typing Ctrl-Alt-Del Down-arrow CR CR etc shuts down the computer

* with "splash" removed from the boot options
  - as above

* with "splash" present in the boot options and "nomodeset" selected in the F6 menu
  - big ugly boot animation. It looks like the resolution is 640x480 8-bit.
  - screen goes black, then fades in dim bands of odd colors.
  - KDE start-up sound does _not_ play.
  - Ctrl-Alt-Fn does nothing.
  - Ctrl-Alt-Del does nothing.

* with "splash" removed and "nomodeset" selected
  - no boot animation.
  - screen shows many text messages, starting with "stdin: error 0" and "can't open /dev/sr0", each repeated a few times.
  - screen goes black, then fades in dim bands of odd colors.
  - KDE start-up sound does _not_ play.
  - Ctrl-Alt-Fn and Ctrl-Alt-Del do nothing.

Glen Ditchfield (gjditchfield) wrote :

I have tried another persistent live USB key made from lucid-desktop-i386.iso of 20100416, md5sum 8c8d0781f08e7082684b41aa5992dca7, which I think will be the beta3 release.

The results were exactly the same as for the amd64 key.

Glen Ditchfield (gjditchfield) wrote :

lucid-desktop-amd64.iso 20100419.1, md5sum 4b437bbfcf88cf1a91bbefa37699055e.
Same results as for comment 6.

Glen Ditchfield (gjditchfield) wrote :

lucid-desktop-i386.iso 20100419.1, md5sum 7dfb5e07be1cebddb4a144889273c25a. Same results as for comment 7.

tags: added: iso-testing
Steve Langasek (vorlon) on 2010-04-21
affects: ubuntu → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status: In Progress → New
Bryce Harrington (bryce) on 2010-04-21
tags: added: lucid
Bryce Harrington (bryce) wrote :

Hi Glen,

Please run the command 'apport-collect BUGNUMBER', which will attach several files we need for debugging.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-xorglog
tags: added: needs-lspci-vvnn
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Incomplete
chrs (chr.mntn) wrote :

I get the same problem with Ubuntu 10.04 beta 2 LiveCD. When just starting the LiveCD, after the boot screen the screen goes black. The CD continues to load stuff and then the startup sound plays. Then nothing happens. When pressing the shutdown key of the laptop the LiveCD begins to spin. When pressing Enter, the LiveCD is ejected, when pressing enter again, the laptop shuts down.

Tried also:
- to remove the 'quiet splash --' options, but got the same results;
- to remove the 'quiet splash --' options and added 'vga=771' option, but got the same results;
- to remove the 'quiet splash --' options and added 'nomodeset', this worked and I got to the desktop at 800x600.

Looks like the graphics driver of the LiveCD is not working with the nvidia quadro nvs 3100m card or something...

If you need more information, let me know.

Ubuntu 10.04 beta 2 LiveCD
HP Elitebook 8440p
nvidia quadro nvs 3100m 512MB

chrs (chr.mntn) wrote :

By the way, I could deliver the xorg log for the succesfull startup (without 'quiet splash --' options and with the 'nomodeset' option) if necessary.

Glen Ditchfield (gjditchfield) wrote :

My EliteBook model doesn't have the nVidia graphics accelerator chip, just the Intel integrated chip. If chrs submits his logs, the differences may be informative. Besides, he can see what he's typing :-)

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Hewlett-Packard HP EliteBook 8440p
Package: xserver-xorg-video-intel 2:2.9.0-1ubuntu2.1
PackageArchitecture: amd64
PccardctlIdent:
 Socket 0:
   product info: "RICOH", "Bay8Controller", "", ""
   manfid: 0x0000, 0x0000
   function: 254 (unknown)
PccardctlStatus:
 Socket 0:
   3.3V 16-bit PC Card
   Subdevice 0 (function 0) bound to driver "pata_pcmcia"
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=d395fa96-8842-41e5-9b14-7bb84037be90 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
 LANGUAGE=
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu10
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2.1
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
XsessionErrors:
 (npviewer.bin:2343): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2382): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2612): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2874): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (emacs:13345): GLib-WARNING **: g_set_prgname() called multiple times
dmi.bios.date: 12/22/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CCU Ver. F.02
dmi.board.name: 172A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 30.29
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CCUVer.F.02:bd12/22/2009:svnHewlett-Packard:pnHPEliteBook8440p:pvr:rvnHewlett-Packard:rn172A:rvrKBCVersion30.29:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8440p
dmi.sys.vendor: Hewlett-Packard
fglrx: Not loaded
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 architecture: x86_64kernel: 2.6.31-20-generic

Changed in xserver-xorg-video-intel (Ubuntu):
status: Incomplete → New
tags: added: apport-collected

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Hewlett-Packard HP EliteBook 8440p
Package: xserver-xorg-video-intel 2:2.9.0-1ubuntu2.1
PackageArchitecture: amd64
PccardctlIdent:
 Socket 0:
   product info: "RICOH", "Bay8Controller", "", ""
   manfid: 0x0000, 0x0000
   function: 254 (unknown)
PccardctlStatus:
 Socket 0:
   3.3V 16-bit PC Card
   Subdevice 0 (function 0) bound to driver "pata_pcmcia"
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=d395fa96-8842-41e5-9b14-7bb84037be90 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
 LANGUAGE=
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu10
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2.1
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
XsessionErrors:
 (npviewer.bin:2343): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2382): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2612): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (npviewer.bin:2874): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/engines/libqtcurve.so: wrong ELF class: ELFCLASS64
 (emacs:13345): GLib-WARNING **: g_set_prgname() called multiple times
dmi.bios.date: 12/22/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CCU Ver. F.02
dmi.board.name: 172A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 30.29
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CCUVer.F.02:bd12/22/2009:svnHewlett-Packard:pnHPEliteBook8440p:pvr:rvnHewlett-Packard:rn172A:rvrKBCVersion30.29:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8440p
dmi.sys.vendor: Hewlett-Packard
fglrx: Not loaded
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 architecture: x86_64kernel: 2.6.31-20-generic

Here are my xorg.log and lspci. If you need anything else, let me know...

chrs (chr.mntn) wrote :

And pci output...

Steve Langasek (vorlon) on 2010-04-22
tags: added: regression-testing
removed: needs-lspci-vvnn needs-xorglog
Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → High
Glen Ditchfield (gjditchfield) wrote :

The following attachments are from a boot from lucid-desktop-i386.iso 20101419.1 md5sum 7dfb5e07be1cebddb4a144889273c25a. (My previous apport attachments were from the working Karmic installation.)

Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Glen Ditchfield (gjditchfield) wrote :
Bryce Harrington (bryce) on 2010-04-25
tags: added: kubuntu
tags: added: black-screen
chrs (chr.mntn) wrote :

Tust tried Ubuntu 10-04 RC and the problem is still there. Only way to boot the LiveCD to the desktop for me is to remove the 'quiet splash --' options and add 'nomodeset'.

Cyril Lakech (cyrillakech) wrote :

same device, same problem... We will have to wait for a long time before really testing Lucid ;-)

If you find a solution, let me know, we are a dozen with this problem on da web

Glen Ditchfield (gjditchfield) wrote :

Kubuntu lucid-desktop-i386 20100426.1, md5sum be45e05781606b2fd21854d0cb3c70c3: no improvement. I still get a black screen even with 'quiet splash --' removed and nomodeset chosen. You know, I deliberately chose the model without the nVidia booster card, because I thought it would be easier to support...

chrs (chr.mntn) wrote :

Tust tried Ubuntu 10-04 Official release and the problem is still there. Only way to boot the LiveCD to the desktop for me is to remove the 'quiet splash --' options and add 'nomodeset'.

Then I can install Ubuntu but on boot into the installed system still shows a black screen, except of course when I add 'nomodeset' to the command line in Grub.

Then I installed the new official driver from the Nvidia website (version 195.36.24 Certified released 28-04-2010) and installed that driver. Now when I boot normally, the screen goes black, but when I boot with 'nomodeset' the Nvidia driver loads and works pretty good (no unstable stuff in the few ours I used it).

Off topic: these new drivers support the NVS 3100m card. (It does not mention this on the website, but it does in the docs).

Will this driver appear in the official repositories?

UbuntuIrv (ubuntuirv) wrote :

@chrs How exactly did you add the "nomodeset" to GRUB after you installed?

chrs (chr.mntn) wrote :

Two ways:

1. Press 'e' in the grub menu. You can then edit the command line of the highlighted menu entry. Add 'nomodeset' to that command line.

2. If you want to make it permanently: you have to edit the grub configuration files. For more information see:

http://ubuntuforums.org/showthread.php?t=1195275
http://ubuntuforums.org/showthread.php?t=1285897&highlight=grub2

Does anyone have a working kernel+driver bundle? I can't seem to be able to get my 8440p with Intel GMA HD to get to Xorg no matter what I do... Is there anything I can do to help?

Geir Ove Myhr (gomyhr) on 2010-06-07
summary: - lucid beta 2 live shows black screen
+ [arrandale] lucid beta 2 live shows black screen
tags: added: arrandale
Cyril Lakech (cyrillakech) wrote :

I have create a bug a bit link to this one: https://bugs.launchpad.net/ubuntu/+bug/588355

I manage to boot with X server only on an external monitor and with the laptop closed juste after selecting the kernel version... a strange tip to know with this brand new device

Bryce Harrington (bryce) on 2010-07-02
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed

Dave Airlie has a patch to fix this bug:
http://lists.freedesktop.org/archives/intel-gfx/2010-June/007232.html
This patch, applied to upstream kernel 2.6.34, completely fixes the problem on my Dell Latitude E6510.

Glen Ditchfield (gjditchfield) wrote :

The patch applied to the 2.6.35-7 kernel for Maverick fixes the bug for me. See bug 589940. It would be nice to get this back-ported to Lucid.

Any word on if the patch listed in comments #69 and #70 will work on a Lucid kernel?

Here is how installed Lucid on the elitebook 8440p (with Intel). It is a poor workaround, but at least it works:

1) install using the Alternate Installer CD, make sure to set the "nomodeset nosplash" kernel options
2) after the installation is finished, choose "rescue mode" from the grub menu (it may be necessary to pass along the nomodeset nosplash options again?)
3) when rescue mode asks you what to do, choose "Fail-safe X"
4) copy the /etc/X11/xorg.conf.failsafe to /etc/X11/xorg.conf
5) change GRUB_CMDLINE_LINUX_DEFAULT="" to GRUB_CMDLINE_LINUX_DEFAULT="nosplash nomodeset" in /etc/default/grub
6) run update-grub

You know have a working system, albeit using the VESA Xorg driver. This is obviously suboptimal, but it's better than nothing.

This appears to be the same issue as #585651, but there is some more interesting information in that bug.

bugbot (bugbot) on 2011-04-27
description: updated
bugbot (bugbot) on 2011-04-28
tags: added: xubuntu
tags: added: karmic
Bryce Harrington (bryce) wrote :

Refiling to kernel since a kernel patch is identified.

affects: xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Confirmed → Triaged
tags: added: kernel-handoff-graphics
Glen Ditchfield (gjditchfield) wrote :

Good news for those still following along: the 201214.1 version of the Kubuntu 10.04.4 candidate lucid-desktop-amd64.iso works. Graphics work properly during installation and with the installed system. The Plasma desktop works properly with and without compositing.

madbiologist (me-again) wrote :

The success reported in comment #74 is most likely due to the eDP fix introduced in kernel 2.6.35 having made it's way into the Lucid kernel.

Changed in linux (Ubuntu):
status: Triaged → Fix Released
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