palm treo650 immediate reboot upon hotsync

Bug #522753 reported by P
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

I have a palm treo650 french version

the palm hotsyncs without any problems in windows xp
the palm hotsynced without problems in kubuntu jaunty

with kubuntu karmic pressing hotsync while palm is usb connected leads to a palm reboot as soon as visor kernel module talks with the palm device. This is without using ANY hotsync program, just the visor module attaching to device and creating new /dev entries.

look at kernel module syslog in debug mode to see what happens.

Please this is NOT the same as bug #470160 since :

- I can reproduce this bug on 2 desktops

- cat /etc/modprobe.d/libpisock9.conf
blacklist visor

- cat /etc/modules
cat /etc/modules
# /etc/modules: kernel modules to load at boot time.
#
# This file contains the names of kernel modules that should be loaded
# at boot time, one per line. Lines beginning with "#" are ignored.

lp
sbp2
visor
lirc_mceusb2

ProblemType: Bug
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pascal 4670 F.... pulseaudio
                      pascal 4677 F.... kmix
 /dev/snd/pcmC0D0p: pascal 4670 F...m pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdff4000 irq 22'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,a0a0062d,00100001'
   Controls : 24
   Simple ctrls : 14
Date: Tue Feb 16 18:23:01 2010
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=2680a3a5-68b6-43cb-8727-b75a3c65200f
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 virbr0 no wireless extensions.
MachineType: AOpen i965GMx-IF
Package: linux-image-2.6.31-19-generic 2.6.31-19.56
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic root=UUID=29e5ffde-1b16-4e9a-bbe4-21751ba11a15 ro quiet splash
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-19-generic N/A
 linux-firmware 1.25
RfKill:

SourcePackage: linux
Uname: Linux 2.6.31-19-generic i686
XsessionErrors:
 (firefox:4692): GLib-WARNING **: g_set_prgname() called multiple times
 (polkit-gnome-authentication-agent-1:4859): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
dmi.bios.date: 10/03/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: i965GMx-IF
dmi.board.vendor: AOpen
dmi.board.version: 558EX10I690
dmi.chassis.type: 3
dmi.chassis.vendor: AOpen
dmi.chassis.version: i965GMx-IF
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd10/03/2008:svnAOpen:pni965GMx-IF:pvrAO00001JW:rvnAOpen:rni965GMx-IF:rvr558EX10I690:cvnAOpen:ct3:cvri965GMx-IF:
dmi.product.name: i965GMx-IF
dmi.product.version: AO00001JW
dmi.sys.vendor: AOpen
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pascal 3231 F.... pulseaudio
                      pascal 3268 F.... kmix
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdff4000 irq 22'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,a0a0062d,00100001'
   Controls : 24
   Simple ctrls : 14
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=26bb3bb3-9bd1-4755-8a7a-f6b15eea8afb
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: AOpen i965GMx-IF
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=29e5ffde-1b16-4e9a-bbe4-21751ba11a15 ro quiet splash
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:

Tags: lucid filesystem needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin audio cdrom dialout libvirtd lpadmin plugdev sambashare video
dmi.bios.date: 10/03/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: i965GMx-IF
dmi.board.vendor: AOpen
dmi.board.version: 558EX10I690
dmi.chassis.type: 3
dmi.chassis.vendor: AOpen
dmi.chassis.version: i965GMx-IF
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd10/03/2008:svnAOpen:pni965GMx-IF:pvrAO00001JW:rvnAOpen:rni965GMx-IF:rvr558EX10I690:cvnAOpen:ct3:cvri965GMx-IF:
dmi.product.name: i965GMx-IF
dmi.product.version: AO00001JW
dmi.sys.vendor: AOpen

---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
Tags: lucid
Uname: Linux 2.6.33-02063303-generic i686
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups: adm admin audio cdrom dialout libvirtd lpadmin plugdev sambashare video

Revision history for this message
P (p92) wrote :
Revision history for this message
P (p92) wrote :
tags: added: karmic
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi PascalCavy,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 522753

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
P (p92) wrote :

First test with Lucid kernel 2.6.32-21-generic #32-Ubuntu with same bad results.

tags: added: apport-collected
description: updated
Revision history for this message
P (p92) wrote : AlsaDevices.txt

apport information

Revision history for this message
P (p92) wrote : AplayDevices.txt

apport information

Revision history for this message
P (p92) wrote : ArecordDevices.txt

apport information

Revision history for this message
P (p92) wrote : BootDmesg.txt

apport information

Revision history for this message
P (p92) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
P (p92) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
P (p92) wrote : CurrentDmesg.txt

apport information

Revision history for this message
P (p92) wrote : IwConfig.txt

apport information

Revision history for this message
P (p92) wrote : Lspci.txt

apport information

Revision history for this message
P (p92) wrote : Lsusb.txt

apport information

Revision history for this message
P (p92) wrote : PciMultimedia.txt

apport information

Revision history for this message
P (p92) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
P (p92) wrote : ProcInterrupts.txt

apport information

Revision history for this message
P (p92) wrote : ProcModules.txt

apport information

Revision history for this message
P (p92) wrote : UdevDb.txt

apport information

Revision history for this message
P (p92) wrote : UdevLog.txt

apport information

Revision history for this message
P (p92) wrote : WifiSyslog.txt

apport information

Revision history for this message
P (p92) wrote :

same problem with upstream kernel for lucid : 2.6.33-02063303-generic #02063303

tags: removed: needs-upstream-testing
description: updated
Changed in linux (Ubuntu):
status: Incomplete → Triaged
importance: Undecided → Medium
Revision history for this message
Martin Schniewind (5-launchpad-schniewind-it-de) wrote :

Same with 2.6.32-22-generic: immediate rebbot of treo 650 after pressing hotsync button on device.

Messages:

May 5 16:15:40 vbox-ubu1004 kernel: [ 1302.330059] visor: USB HandSpring Visor / Palm OS driver
May 5 16:15:50 vbox-ubu1004 kernel: [ 1312.369091] usb 2-1: new full speed USB device using ohci_hcd and address 7
May 5 16:15:51 vbox-ubu1004 kernel: [ 1312.672171] usb 2-1: configuration #1 chosen from 1 choice
May 5 16:15:51 vbox-ubu1004 kernel: [ 1312.680395] visor 2-1:1.0: Handspring Visor / Palm OS converter detected
May 5 16:15:51 vbox-ubu1004 kernel: [ 1312.682016] usb 2-1: Handspring Visor / Palm OS converter now attached to ttyUSB0
May 5 16:15:51 vbox-ubu1004 kernel: [ 1312.682162] usb 2-1: Handspring Visor / Palm OS converter now attached to ttyUSB1
May 5 16:15:51 vbox-ubu1004 kernel: [ 1313.517270] usb 2-1: USB disconnect, address 7
May 5 16:15:51 vbox-ubu1004 kernel: [ 1313.522155] visor ttyUSB0: Handspring Visor / Palm OS converter now disconnected from ttyUSB0
May 5 16:15:51 vbox-ubu1004 kernel: [ 1313.532352] visor ttyUSB1: Handspring Visor / Palm OS converter now disconnected from ttyUSB1
May 5 16:15:51 vbox-ubu1004 kernel: [ 1313.532594] visor 2-1:1.0: device disconnected

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