USB hard disks not detected

[Mr.H]

I'm using Ubuntu 9.10 for the moment, never had any problems with it but now my Usb hard disks aren't detected at all. I have a Lacie 1 TB ext HD and a Lacie 500 TB ext HD. I use those hard disks mainly for storing media files. Both of the hard disks are frequently connected to a Xbox360 console. Until a month ago they worked just fine, and now there's not even a detection. Ubuntu doesn't react at all. It is however possible that I didn't disconnected those hard drives as it should be.

I've tested both HDs, cables, files, power suply...the hard disks are in perfect condition. I've tried working with Mountmanager, Disk Utility and Storage Device Manager. But it doesn't help at all because the progs can't see the hard drive.

How can I solve this? I'm fairly new to Linux so it's quite probable that this is the result of a human error.

Output of...

*uname -a :
Linux hendrik-laptop 2.6.31-17-generic #54-Ubuntu SMP Thu Dec 10 17:01:44 UTC 2009 x86_64 GNU/Linux

*proc version signature:
Ubuntu 2.6.31-17.54-generic

*sudo lspci -vvnn:
ExtTag+ RBE+ FLReset-
  DevCtl: Report errors: Correctable- Non-Fatal- Fatal- Unsupported-
   RlxdOrd+ ExtTag- PhantFunc- AuxPwr- NoSnoop+
   MaxPayload 128 bytes, MaxReadReq 512 bytes
  DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr- TransPend-
  LnkCap: Port #2, Speed 2.5GT/s, Width x1, ASPM L0s L1, Latency L0 <512ns, L1 <4us
   ClockPM- Suprise- LLActRep+ BwNot-
  LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- Retrain- CommClk-
   ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 2.5GT/s, Width x1, TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
  SltCap: AttnBtn- PwrCtrl- MRL- AttnInd- PwrInd- HotPlug- Surpise-
   Slot # 3, PowerLimit 10.000000; Interlock- NoCompl-
  SltCtl: Enable: AttnBtn- PwrFlt- MRL- PresDet- CmdCplt- HPIrq+ LinkChg+
   Control: AttnInd Off, PwrInd On, Power- Interlock-
  SltSta: Status: AttnBtn- PowerFlt- MRL- CmdCplt- PresDet- Interlock-
   Changed: MRL- PresDet- LinkState-
  RootCtl: ErrCorrectable- ErrNon-Fatal- ErrFatal- PMEIntEna- CRSVisible-
  RootCap: CRSVisible-
  RootSta: PME ReqID 0000, PMEStatus- PMEPending-
 Capabilities: [100] Virtual Channel <?>
 Kernel driver in use: pcieport-driver
 Kernel modules: shpchp

00:12.0 VGA compatible controller [0300]: nVidia Corporation C67 [GeForce 7000M / nForce 610M] [10de:0533] (rev a2)
 Subsystem: Packard Bell B.V. Device [1631:c106]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 17
 Region 0: Memory at b2000000 (32-bit, non-prefetchable) [size=16M]
 Region 1: Memory at c0000000 (64-bit, prefetchable) [size=256M]
 Region 3: Memory at b1000000 (64-bit, non-prefetchable) [size=16M]
 [virtual] Expansion ROM at 80000000 [disabled] [size=128K]
 Capabilities: [48] Power Management version 2
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [50] Message Signalled Interrupts: Mask- 64bit+ Queue=0/0 Enable-
  Address: 0000000000000000 Data: 0000
 Kernel driver in use: nvidia
 Kernel modules: nvidia, nvidiafb

00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration [1022:1100]
 Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Capabilities: [80] HyperTransport: Host or Secondary Interface
  !!! Possibly incomplete decoding
  Command: WarmRst+ DblEnd-
  Link Control: CFlE- CST- CFE- <LkFail- Init+ EOC- TXO- <CRCErr=8
  Link Config: MLWI=16bit MLWO=16bit LWI=16bit LWO=16bit
  Revision ID: 1.02

00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map [1022:1101]
 Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-

00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller [1022:1102]
 Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Kernel modules: amd64_edac_mod

00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control [1022:1103]
 Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Capabilities: [f0] Secure device <?>
 Kernel driver in use: k8temp
 Kernel modules: k8temp

*Dmesg:
i8042/serio4/input/input8
[ 18.905425] alloc irq_desc for 28 on node 0
[ 18.905430] alloc kstat_irqs on node 0
[ 18.905441] forcedeth 0000:00:0a.0: irq 28 for MSI/MSI-X
[ 18.936415] __ratelimit: 3 callbacks suppressed
[ 18.936419] type=1505 audit(1264336784.579:12): operation="profile_replace" pid=886 name=/usr/share/gdm/guest-session/Xsession
[ 18.938703] type=1505 audit(1264336784.579:13): operation="profile_replace" pid=887 name=/sbin/dhclient3
[ 18.939038] type=1505 audit(1264336784.579:14): operation="profile_replace" pid=887 name=/usr/lib/NetworkManager/nm-dhcp-client.action
[ 18.939228] type=1505 audit(1264336784.579:15): operation="profile_replace" pid=887 name=/usr/lib/connman/scripts/dhclient-script
[ 18.944548] type=1505 audit(1264336784.589:16): operation="profile_replace" pid=888 name=/usr/bin/evince
[ 18.950035] type=1505 audit(1264336784.589:17): operation="profile_replace" pid=888 name=/usr/bin/evince-previewer
[ 18.953630] type=1505 audit(1264336784.599:18): operation="profile_replace" pid=888 name=/usr/bin/evince-thumbnailer
[ 18.960714] type=1505 audit(1264336784.599:19): operation="profile_replace" pid=890 name=/usr/lib/cups/backend/cups-pdf
[ 18.961136] type=1505 audit(1264336784.599:20): operation="profile_replace" pid=890 name=/usr/sbin/cupsd
[ 18.963707] type=1505 audit(1264336784.609:21): operation="profile_replace" pid=891 name=/usr/sbin/tcpdump
[ 20.466529] nvidia: module license 'NVIDIA' taints kernel.
[ 20.466535] Disabling lock debugging due to kernel taint
[ 20.553145] k8temp 0000:00:18.3: Temperature readouts might be wrong - check erratum #141
[ 20.559323] EDAC MC: Ver: 2.1.0 Dec 10 2009
[ 20.575926] i2c-adapter i2c-0: nForce2 SMBus adapter at 0x3040
[ 20.575949] i2c-adapter i2c-1: nForce2 SMBus adapter at 0x3000
[ 20.724825] ACPI: PCI Interrupt Link [LGPU] enabled at IRQ 17
[ 20.724832] alloc irq_desc for 17 on node 0
[ 20.724835] alloc kstat_irqs on node 0
[ 20.724848] nvidia 0000:00:12.0: PCI INT A -> Link[LGPU] -> GSI 17 (level, low) -> IRQ 17
[ 20.724855] nvidia 0000:00:12.0: setting latency timer to 64
[ 20.726052] NVRM: loading NVIDIA UNIX x86_64 Kernel Module 185.18.36 Fri Aug 14 17:35:21 PDT 2009
[ 20.829073] EDAC amd64_edac: Ver: 3.2.0 Dec 10 2009
[ 20.829402] EDAC amd64: This node reports that Memory ECC is currently disabled.
[ 20.829410] EDAC amd64: bit 0x400000 in register F3x44 of the MISC_CONTROL device (0000:00:18.3) should be enabled
[ 20.829414] EDAC amd64: WARNING: ECC is NOT currently enabled by the BIOS. Module will NOT be loaded.
[ 20.829415] Either Enable ECC in the BIOS, or use the 'ecc_enable_override' parameter.
[ 20.829417] Might be a BIOS bug, if BIOS says ECC is enabled
[ 20.829418] Use of the override can cause unknown side effects.
[ 20.829996] amd64_edac: probe of 0000:00:18.2 failed with error -22
[ 20.880450] cfg80211: Calling CRDA to update world regulatory domain
[ 20.900074] ip_tables: (C) 2000-2006 Netfilter Core Team
[ 20.903924] Linux video capture interface: v2.00
[ 20.992464] uvcvideo: Found UVC 1.00 device USB2.0 Camera (5986:0101)
[ 21.052755] input: USB2.0 Camera as /devices/pci0000:00/0000:00:04.1/usb2/2-2/2-2:1.0/input/input9
[ 21.052828] usbcore: registered new interface driver uvcvideo
[ 21.052832] USB Video Class driver (v0.1.0)
[ 21.148444] cfg80211: World regulatory domain updated:
[ 21.148450] (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
[ 21.148454] (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.148457] (2457000 KHz - 2482000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 21.148460] (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 21.148463] (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.148466] (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.297561] ppdev: user-space parallel port driver
[ 21.380121] usbcore: registered new interface driver snd-usb-audio
[ 21.435963] ACPI: PCI Interrupt Link [LAZA] enabled at IRQ 16
[ 21.435970] alloc irq_desc for 16 on node 0
[ 21.435973] alloc kstat_irqs on node 0
[ 21.435986] HDA Intel 0000:00:07.0: PCI INT A -> Link[LAZA] -> GSI 16 (level, low) -> IRQ 16
[ 21.436036] HDA Intel 0000:00:07.0: setting latency timer to 64
[ 21.818009] phy0: Selected rate control algorithm 'minstrel'
[ 21.818806] phy0: hwaddr 00:15:af:3e:2e:60, RTL8187BvE V0 + rtl8225z2
[ 21.846946] rtl8187: Customer ID is 0x00
[ 21.847012] Registered led device: rtl8187-phy0::tx
[ 21.847036] Registered led device: rtl8187-phy0::rx
[ 21.847079] usbcore: registered new interface driver rtl8187
[ 22.365292] usplash:355 freeing invalid memtype ffffffffc0000000-ffffffffd0000000
[ 25.773487] ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 29.620025] eth0: no IPv6 routers present
[ 82.500037] Clocksource tsc unstable (delta = -188733205 ns)
[ 860.490080] usb 1-2: reset high speed USB device using ehci_hcd and address 2
[ 2114.492546] usb 1-2: reset high speed USB device using ehci_hcd and address 2

*Lsusb:
replace" pid=887 name=/usr/lib/connman/scripts/dhclient-script
[ 18.944548] type=1505 audit(1264336784.589:16): operation="profile_replace" pid=888 name=/usr/bin/evince
[ 18.950035] type=1505 audit(1264336784.589:17): operation="profile_replace" pid=888 name=/usr/bin/evince-previewer
[ 18.953630] type=1505 audit(1264336784.599:18): operation="profile_replace" pid=888 name=/usr/bin/evince-thumbnailer
[ 18.960714] type=1505 audit(1264336784.599:19): operation="profile_replace" pid=890 name=/usr/lib/cups/backend/cups-pdf
[ 18.961136] type=1505 audit(1264336784.599:20): operation="profile_replace" pid=890 name=/usr/sbin/cupsd
[ 18.963707] type=1505 audit(1264336784.609:21): operation="profile_replace" pid=891 name=/usr/sbin/tcpdump
[ 20.466529] nvidia: module license 'NVIDIA' taints kernel.
[ 20.466535] Disabling lock debugging due to kernel taint
[ 20.553145] k8temp 0000:00:18.3: Temperature readouts might be wrong - check erratum #141
[ 20.559323] EDAC MC: Ver: 2.1.0 Dec 10 2009
[ 20.575926] i2c-adapter i2c-0: nForce2 SMBus adapter at 0x3040
[ 20.575949] i2c-adapter i2c-1: nForce2 SMBus adapter at 0x3000
[ 20.724825] ACPI: PCI Interrupt Link [LGPU] enabled at IRQ 17
[ 20.724832] alloc irq_desc for 17 on node 0
[ 20.724835] alloc kstat_irqs on node 0
[ 20.724848] nvidia 0000:00:12.0: PCI INT A -> Link[LGPU] -> GSI 17 (level, low) -> IRQ 17
[ 20.724855] nvidia 0000:00:12.0: setting latency timer to 64
[ 20.726052] NVRM: loading NVIDIA UNIX x86_64 Kernel Module 185.18.36 Fri Aug 14 17:35:21 PDT 2009
[ 20.829073] EDAC amd64_edac: Ver: 3.2.0 Dec 10 2009
[ 20.829402] EDAC amd64: This node reports that Memory ECC is currently disabled.
[ 20.829410] EDAC amd64: bit 0x400000 in register F3x44 of the MISC_CONTROL device (0000:00:18.3) should be enabled
[ 20.829414] EDAC amd64: WARNING: ECC is NOT currently enabled by the BIOS. Module will NOT be loaded.
[ 20.829415] Either Enable ECC in the BIOS, or use the 'ecc_enable_override' parameter.
[ 20.829417] Might be a BIOS bug, if BIOS says ECC is enabled
[ 20.829418] Use of the override can cause unknown side effects.
[ 20.829996] amd64_edac: probe of 0000:00:18.2 failed with error -22
[ 20.880450] cfg80211: Calling CRDA to update world regulatory domain
[ 20.900074] ip_tables: (C) 2000-2006 Netfilter Core Team
[ 20.903924] Linux video capture interface: v2.00
[ 20.992464] uvcvideo: Found UVC 1.00 device USB2.0 Camera (5986:0101)
[ 21.052755] input: USB2.0 Camera as /devices/pci0000:00/0000:00:04.1/usb2/2-2/2-2:1.0/input/input9
[ 21.052828] usbcore: registered new interface driver uvcvideo
[ 21.052832] USB Video Class driver (v0.1.0)
[ 21.148444] cfg80211: World regulatory domain updated:
[ 21.148450] (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
[ 21.148454] (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.148457] (2457000 KHz - 2482000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 21.148460] (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 21.148463] (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.148466] (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 21.297561] ppdev: user-space parallel port driver
[ 21.380121] usbcore: registered new interface driver snd-usb-audio
[ 21.435963] ACPI: PCI Interrupt Link [LAZA] enabled at IRQ 16
[ 21.435970] alloc irq_desc for 16 on node 0
[ 21.435973] alloc kstat_irqs on node 0
[ 21.435986] HDA Intel 0000:00:07.0: PCI INT A -> Link[LAZA] -> GSI 16 (level, low) -> IRQ 16
[ 21.436036] HDA Intel 0000:00:07.0: setting latency timer to 64
[ 21.818009] phy0: Selected rate control algorithm 'minstrel'
[ 21.818806] phy0: hwaddr 00:15:af:3e:2e:60, RTL8187BvE V0 + rtl8225z2
[ 21.846946] rtl8187: Customer ID is 0x00
[ 21.847012] Registered led device: rtl8187-phy0::tx
[ 21.847036] Registered led device: rtl8187-phy0::rx
[ 21.847079] usbcore: registered new interface driver rtl8187
[ 22.365292] usplash:355 freeing invalid memtype ffffffffc0000000-ffffffffd0000000
[ 25.773487] ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 29.620025] eth0: no IPv6 routers present
[ 82.500037] Clocksource tsc unstable (delta = -188733205 ns)
[ 860.490080] usb 1-2: reset high speed USB device using ehci_hcd and address 2
[ 2114.492546] usb 1-2: reset high speed USB device using ehci_hcd and address 2
hendrik@hendrik-laptop:~$ lsusb
Bus 002 Device 003: ID 5986:0101 Acer, Inc USB2.0 Camera
Bus 002 Device 002: ID 0bda:8189 Realtek Semiconductor Corp. RTL8187B Wireless 802.11g 54Mbps Network Adapter
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c00e Logitech, Inc. M-BJ58/M-BJ69 Optical Wheel Mouse
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 0bda:0158 Realtek Semiconductor Corp. Mass Stroage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
hendrik@hendrik-laptop:~$

[Brian Murray (brian-murray)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Mr.H (pre-gain)]

Thanks a lot for the help guys. Still having the same problem. Ubuntu and Linux suck bigtime, I'm changing back to windows, it ain't free but at least you'll get some decent help.

[Jeremy Foshee (jeremyfoshee)]

Hi Mr.H,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 511908

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]