CPU cooling fan doesn't work at all on lucid

Bug #508674 reported by patoncito1 on 2010-01-17
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

Hi, I recently purchase a Benq laptop (joybook S57B) and I experience trouble with the high temperature of the cpu : the bios turn off the machine to prevent CPU overheating. I'm currently running kernel 2.6.32.10-generic which comes with lucid alpha2 (january-14). sensors-detect do not detects the cpu's fan.
The cooling cpu fan seems do not work at all when the kernel boot, and that happened with all debian-like distro i tried (karmic, lenny, debian testing, knoppix). However i'd say that when i turn off the laptop the ubuntu logo remain on the screen (which is another bug i guess linked with this alpha release) and suddenly the fan is working...

WORKAROUND:
sudo gedit /etc/default/grub

And then edit the line:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

into:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi.power_nocheck=1"

After that, just update your grub:
sudo update-grub

Reboot.

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2982 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfddf8000 irq 22'
   Mixer name : 'Realtek ALC269'
   Components : 'HDA:10ec0269,17ff0804,00100004 HDA:11c11040,17ff0804,00100200'
   Controls : 18
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfebec000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: BenQ Joybook S57
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 04/16/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.04
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: Joybook S57
dmi.board.vendor: BenQ
dmi.board.version: Puma 3.5
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.04:bd04/16/2009:svnBenQ:pnJoybookS57:pvr1.04:rvnBenQ:rnJoybookS57:rvrPuma3.5:
dmi.product.name: Joybook S57
dmi.product.version: 1.04
dmi.sys.vendor: BenQ

patoncito1 (raphaelvergne) wrote :
patoncito1 (raphaelvergne) wrote :
Jeremy Foshee (jeremyfoshee) wrote :

Hi patoncito1,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 508674

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired

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tags: added: apport-collected
description: updated

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patoncito1 (raphaelvergne) wrote :

Hello!
I update this topic to say there is still an issue with the current release 10.04 lucid. CPU fan still don't run. I used the Live cd to send the bug report. Thank you for any advice to help to solve that problem.

Changed in linux (Ubuntu):
status: Expired → New
Changed in linux (Ubuntu):
status: New → Triaged
importance: Undecided → Low
importance: Low → Medium
tags: added: kernel-therm
removed: kj-expired needs-kernel-logs
Nanda Firdaus (nandafirdaus) wrote :

Hi, I also have the same problem with the same laptop series. Please give me any solution for this problem. Any help would be appreciated.

Changed in linux (Ubuntu):
status: Triaged → New
assignee: nobody → Nanda Firdaus (nandafirdaus)
Cheich (jaakko-virtanen) wrote :

I have a Acer Aspire 5315 with the same problem. Could you assist me what to do next?

Hi There !!
It seems that the problem still has not been fixed.
Waiting for an kernel upgrade or a patch??? i'm using a slackawe-based
distrib, the only one who can recognize that fan.
I hope we will soon have an answer from the person in change of that case. I
already submit in order to provide him further information about the
hardware pb.
I regularly tried the ubuntu/debian unstable release to test if it works
good. I'll post on that forum if it can turn...
Sincerely,
Raphael

akatdim (akatdim) on 2010-08-09
description: updated
tcsp (tcspwa) wrote :

FYI
Toshiba Satellite pro 4600 cooling fan still inoprative in Ubuntu 10

Ricardo Freire (rfreire) wrote :

Hi!

I'm the owner of a brazilian rebranded Benq S57. We have the same problem around, but as far as I could check, it's a problem in the bios. I'm not sure BenQ has a new bios for that (in Brazil nobody tried the BenQ Bios, since the first guy ever to try it used the wrong program and lost his motherboard... ok, that was probably the program's fault, not the bios, but can you convince someone else to test in such a situation? ;) ).

Anyway, I could solve my problems appending the option during boot time (after you edit your grub configuration, for some reason I'm not aware, you must first **turn off** your system and then start it again will probably go fine. A simple restart *does not* work, ok?):

acpi.power_nocheck=1

This can be done by

sudo gedit /etc/default/grub

And then edit the line:

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

into:

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi.power_nocheck=1"

After that, just update your grub:

sudo update-grub2

(or is it just update-grub?) and turn off your system. The next power on, your cooler will be working fine, I guess.

Sincerely,

Ricardo

Hi Ricardo,

I'm so happy to get a constructive answer on that problem.
So i fix it with your help changing that value in the grub file.
Now it works very well. I guess other people also can fix that issue.
About the bios, no new version for the S57 model.
Many thanks for your help and let's keep in touch.

Raphaël

Nanda Firdaus (nandafirdaus) wrote :

Hi, Ricardo.
Thanks for your solution but...
Can you explain me how to do your trick step by step?
I'm totally newbie in Linux and I hope you can tell me the step.
Thanks before. :-)

Brad Figg (brad-figg) on 2010-12-03
tags: added: acpi-table-checksum
madbiologist (me-again) on 2011-04-17
tags: added: lucid
Brad Figg (brad-figg) on 2011-05-04
Changed in linux (Ubuntu):
status: New → Confirmed
Brad Figg (brad-figg) wrote :

Subscribe to the bug, don't assign yourself if you just want to be notified of changes.

Changed in linux (Ubuntu):
assignee: Nanda Firdaus (nandafirdaus) → nobody
Download full text (4.0 KiB)

Hi,
that bug has been fixed since realease 11.04
Raphaël

2012/2/11 Brad Figg <email address hidden>

> Subscribe to the bug, don't assign yourself if you just want to be
> notified of changes.
>
> ** Changed in: linux (Ubuntu)
> Assignee: Nanda Firdaus (nandafirdaus) => (unassigned)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/508674
>
> Title:
> CPU cooling fan doesn't work at all on lucid
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> Hi, I recently purchase a Benq laptop (joybook S57B) and I experience
> trouble with the high temperature of the cpu : the bios turn off the
> machine to prevent CPU overheating. I'm currently running kernel
> 2.6.32.10-generic which comes with lucid alpha2 (january-14).
> sensors-detect do not detects the cpu's fan.
> The cooling cpu fan seems do not work at all when the kernel boot, and
> that happened with all debian-like distro i tried (karmic, lenny, debian
> testing, knoppix). However i'd say that when i turn off the laptop the
> ubuntu logo remain on the screen (which is another bug i guess linked with
> this alpha release) and suddenly the fan is working...
> I found the reporting bug/451337 seems little similar but no same. May
> anybody found that same issue on that laptop in order to release a patch to
> solve it ? Regarding all the kernel i tried, I now considering that a best
> option will be to change the cpu cooling fan for another one compatible
> with the ubuntu hardware request. Can you please help me to solve that
> issue or provide advice on a model/brand for a new fan. Many thanks.
> ---
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
> Architecture: i386
> ArecordDevices:
> **** List of CAPTURE Hardware Devices ****
> card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ubuntu 2982 F.... pulseaudio
> CRDA: Error: [Errno 2] No such file or directory
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xfddf8000 irq 22'
> Mixer name : 'Realtek ALC269'
> Components : 'HDA:10ec0269,17ff0804,00100004
> HDA:11c11040,17ff0804,00100200'
> Controls : 18
> Simple ctrls : 10
> Card1.Amixer.info:
> Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfebec000 irq 17'
> Mixer name : 'ATI R6xx HDMI'
> Components : 'HDA:1002aa01,00aa0100,00100100'
> Controls : 4
> Simple ctrls : 1
> Card1.Amixer.values:
> Simple mixer control 'IEC958',0
> Capabilities: pswitch pswitch-joined penum
> Playback channels: Mono
> Mono: Playback [off]
> DistroRelease: Ubuntu 10.04
> LiveMediaBuild: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
> MachineType: BenQ Joybook S57
> Package: linux (not installed)
> ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed
> boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-21.32-g...

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patoncito1, this bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

description: updated
Changed in linux (Ubuntu):
importance: Medium → Low
status: Confirmed → Invalid
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