Cannot boot 9.10 with ACPI support on Intel DH55TC mb

[miketosh]

New Intel DH55TC motherboard, with updated firmware version 028. (Version 020 had the same problem.)

I've tried the following commands, and here are their successes/failures:
1) acpi=off Boots fine, everything works except for power management features (suspend/hibernate)
2) acpi=ht Boots fine, everything works except for power management features (suspend/hibernate)

3) pci=noacpi Boot freezes just after desktop finishes its loading
4) pci=noirq Boot freezes just after desktop finishes its loading
5) pnpacpi=off Boot freezes just after desktop finishes its loading

6) noapic Boot freezes just after desktop finishes its loading, usually waits until I click the Applications menu
6) nolapic Boot freezes just after desktop finishes its loading, usually waits until I click the Applications menu

I just installed all available Ubuntu updates as well.

ProblemType: Bug
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mike 1323 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfe520000 irq 22'
   Mixer name : 'Intel G45 DEVIBX'
   Components : 'HDA:10ec0888,80860036,00100202 HDA:80862804,80860036,00100000'
   Controls : 33
   Simple ctrls : 18
Date: Thu Jan 14 22:44:25 2010
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=12b62c26-bcf6-4d58-8e68-a2409092c182
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: linux-image-2.6.31-17-generic 2.6.31-17.54
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-17-generic root=UUID=e4f8c0ce-a36c-4e14-a5a5-deaa3a98a38e ro quiet splash acpi=ht
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-17-generic N/A
 linux-firmware 1.25
SourcePackage: linux
Uname: Linux 2.6.31-17-generic x86_64
XsessionErrors:
 (gnome-settings-daemon:1364): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:1470): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1498): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:1466): Gtk-WARNING **: gtk_widget_size_allocate(): attempt to allocate widget with width -11 and height 24
 (yelp:1928): Yelp-WARNING **: Failed to load config file: No such file or directory
dmi.bios.date: 12/01/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: TCIBX10H.86A.0028.2009.1201.1520
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH55TC
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE70932-204
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrTCIBX10H.86A.0028.2009.1201.1520:bd12/01/2009:svn:pn:pvr:rvnIntelCorporation:rnDH55TC:rvrAAE70932-204:cvn:ct3:cvr:

[Andrea Chiavazza (andrea-c7a)]

Have you tried one of the latest kernel builds ? (2.6.33-rc4 at present)
It's very easy with the packages from:
http://kernel.ubuntu.com/~kernel-ppa/mainline/
Also you could try to compile the latest intel graphics driver from:
http://intellinuxgraphics.org/
The package for the latest version is not available yet, but keep watching:
http://packages.ubuntu.com/lucid/xserver-xorg-video-intel
The case when it freezes when you click the Application menu makes me wonder: does it help disabling compiz effects ?

As soon as I receive my board (in a few days), I will surely try to help you more with this bug =)

[Andrea Chiavazza (andrea-c7a)]

Found a fix. Installing linux-image-2.6.33-020633rc5-generic fixed the problem for me.
I'm running latest Lucid, but chances are this will work on Karmic too. If you have Karmic try it anyway and see if it works.

Open http://kernel.ubuntu.com/~kernel-ppa/mainline/ and makes a nice bookmark to it. This is where you can get latest kernel versions in nice .deb packages easy to install.

Select v2.6.33-rc5/ (latest at the moment, you might try a newer one if available).
Download linux-image-2.6.33-020633rc5-generic_2.6.33-020633rc5_amd64.deb
Type:
sudo dpkg -i linux-image-2.6.33-020633rc5-generic_2.6.33-020633rc5_amd64.deb
Reboot (with no ACPI= option whatsoever).
All 4 logical cores are working fine, and also speedstep scales the cores in 9 steps from 1.2 to 3.33 GHZ.
Graphics(2D and 3D), sound and network card all seem to work just fine.
Didn't try suspend features yet, I never really used them anyway.
my BIOS is 0028 and my board revision is 204 (check the label on the board with E70932-204).

[Andrea Chiavazza (andrea-c7a)]

I setup a wiki page about this board.
https://wiki.ubuntu.com/Intel_DH55TC

[nin2jardin (nin2jardin)]

Hello,

I don't have the same motherboard but it is an ASUS P7H55D-M EVO based on the same chipset and a core i3-540.
I have the same freeze both in amd64 and i386 flavours.
I tested the workaround in comment #4 and it worked for me (ini386).
I'll re-install in amd64 in the next days and try the same and let you know.
Maybe this bug affects not only this board but all H55 ones ?

[Stefan Björk (bluebirch)]

This bug might be related to bug #512726; maybe you could boot without the 'quitet' and 'splash' options to see log messages when kernel hangs during boot?

[Stefan Björk (bluebirch)]

Or maybe not -- I just realized your machine hangs after desktop has started.

[nin2jardin (nin2jardin)]

I've try the workaround for amd64 version and it works fine too for me.

[Andrea Chiavazza (andrea-c7a)]

is anybody experiencing any problem booting the system when it is COLD ??
I am experiencing system freezes before the kernel even finishes to boot.
When it's booted it's usually between 15C-20C. After the thing is a bit warmer, then it's rock stable. Very weird indeed...

[nin2jardin (nin2jardin)]

Not on my side.
Warm or cold, the freeze is only when I click on a menu or a button as if it was graphics related.

[Andrea Chiavazza (andrea-c7a)]

I fixed the freeze you describe as in comment #4. Have you tried that ?
That was unrelated to the problem I talked about in my last comment, and sorry it was slightly off-topic. I will look for a forum to talk about that so as not to add to the confusion here.

[nin2jardin (nin2jardin)]

All is OK on my machine since 6 days now as said in comment #6
Workaround tested on both i386 and amd64 flavors.

[Mossroy (mossroy)]

I experienced the same problems on another H55 motherboard : Gigabyte GA-H55-UD3H, with a Core i5 650 processor.
It looks like the latest kernel of ubuntu 10.04 (2.6.32.12) correctly supports my motherboard and CPU.

I started on the ubuntu 10.04 alpha 2 liveCD (without any acpi startup command), and installed the system on the hard disk.
The installed system was not stabled with the kernel version of the alpha 2 CD (2.6.32.10).
I had to start in recovery mode, and install all the updates (apt-get update, apt-get dist-upgrade)
Now my system is stable and everything works : USB, audio (at least analog stereo), and opengl video

[nin2jardin (nin2jardin)]

Do you know how and where I can find the latest kernel of Lucid to test it ?

[Mossroy (mossroy)]

I got this kernel with the standard updates of ubuntu lucid (alpha 2).
Normally, it's the same as the one you can get from http://packages.ubuntu.com/lucid/any/linux-image-2.6.32-13-generic

Here are the features I tested so far :
- intensive use of the CPU (through BOINC), making use of 100% of the 4 logical cores : it's stable
- monitoring of the speed of the CPUs through the applet : works. I can see the frequency changing when the load of the computer varies
- monitoring the temperature of CPU and motherboard : works, although I'm not sure the temperatures are correct (for the CPU : around 10°C when idle, and 30°C with full load)
- monitoring the speed of fans : works. Tested with CPU fan and one system fan
- opengl video (provided by the CPU : Intel HD graphics) : compiz works with full visual effects. Google earth too. I don't know if all the features are supported in this kernel (hardware decompression of some codecs), but it's enough for my needs
- audio analog input (microphone), analog output (stereo), and digital (IEC958) : works
- VGA, DVI and HDMI video output : works, including dual head with DVI and HDMI (but I did not manage to set the resolution I wanted with dual head : only had 1280x1024. But that's probably a software problem)
- standby mode : works. I was surprised to see the very low power consumption in this standby mode : 2.5W for my whole computer (and 0.7W when powered-off)
- network card : works. Maybe I encountered a bug once (not sure) : it detected a gigabit link, instead of the 100Mb network I physically have. So no packets could be transmitted. A reboot seemed to solve this problem
- sata drives : tested with 2 sata disks connected : works
- USB : works with all the devices I plugged into
I did not find any non-OS-supported feature of this mainboard/CPU so far. And it's a real pleasure to have a computer without any proprietary drivers

[Mossroy (mossroy)]

My GA-H55-UD3H motherboard with a Core i5 650 seems to work out of the box with ubuntu 10.04 alpha 3 live CD.

After 2 weeks using ubuntu 10.04 alpha, it looks very stable to me. Except a kernel crash reported by apport on every resume from standby mode : see https://bugs.launchpad.net/ubuntu/+source/linux/+bug/524522

[Jeremy Foshee (jeremyfoshee)]

Hi miketosh,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 507770

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[pierrerob (pierrerob2000)]

Bonjour Jeremy,

Je n'ai pas expérimenté davantage Ubuntu 9.10 sur mon ordinateur ASUS P7H55-M PRO. J'utilise comme système principal la version 9.04 (Gnome). Mais j'expérimente KUBUNTU 10.04 release candidate-desktop installé sur un autre disque dur. Jusqu'à maintenant tout fonctionne très bien. Il me semble plus rapide que la version 9.04 (Gnome). Cependant, il semble ne pas détecté certain matériel comme le HDMI. C'est à suivre.

pierrerob

________________________________
De : Jeremy Foshee <email address hidden>
À : <email address hidden>
Envoyé le : Lun 26 avril 2010, 15 h 09 min 31 s
Objet : [Bug 507770] Re: Cannot boot 9.10 with ACPI support on Intel DH55TC mb

Hi miketosh,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 507770

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

** Tags added: needs-kernel-logs

** Tags added: needs-upstream-testing

** Tags added: kj-triage

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

--
Cannot boot 9.10 with ACPI support on Intel DH55TC mb
https://bugs.launchpad.net/bugs/507770
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” package in Ubuntu: Incomplete

Bug description:
New Intel DH55TC motherboard, with updated firmware version 028. (Version 020 had the same problem.)

I've tried the following commands, and here are their successes/failures:
1) acpi=off Boots fine, everything works except for power management features (suspend/hibernate)
2) acpi=ht Boots fine, everything works except for power management features (suspend/hibernate)

3) pci=noacpi Boot freezes just after desktop finishes its loading
4) pci=noirq Boot freezes just after desktop finishes its loading
5) pnpacpi=off Boot freezes just after desktop finishes its loading

6) noapic Boot freezes just after desktop finishes its loading, usually waits until I click the Applications menu
6) nolapic Boot freezes just after desktop finishes its loading, usually waits until I click the Applications menu

I just installed all available Ubuntu updates as well.

Pro...

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]