nothing happens when usb disk is plugged in

Bug #442628 reported by Giuseppe D'Andrea on 2009-10-04
48
This bug affects 9 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

UNR karmic beta on MSI Wind U-90
Sometimes, when i plug in my usb memory stick, nothing happens at the dmesg and automount.
Dmesg gives no new lines and usb led doesn't start blinking.
Sometimes, when the usb stick is plugged in, display brightness starts to change continuously unless brightness function buttun is pressed.

ProblemType: Bug
Architecture: i386
Date: Mon Oct 5 00:05:14 2009
DistroRelease: Ubuntu 9.10
MachineType: MICRO-STAR INTERNATIONAL CO., LTD U-100
Package: udev 147~-5
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-11-generic root=UUID=94da2d3a-03ac-4d14-80fc-33ec6481a5ec ro quiet splash
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-11.38-generic
SourcePackage: udev
Tags: ubuntu-unr
Uname: Linux 2.6.31-11-generic i686
dmi.bios.date: 06/26/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: U-100
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Ver.001
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.chassis.version: Ver.001
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.3:bd06/26/2008:svnMICRO-STARINTERNATIONALCO.,LTD:pnU-100:pvrVer.001:rvnMICRO-STARINTERNATIONALCO.,LTD:rnU-100:rvrVer.001:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvrVer.001:
dmi.product.name: U-100
dmi.product.version: Ver.001
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO., LTD

tags: added: usb
tags: added: udev
affects: ubuntu → linux (Ubuntu)
G Mc.Pherson (diggmc) wrote :
Download full text (3.6 KiB)

I am also having problems with USB devices on my EEEPC 1000HE. Below is an example of a Sanza Fuse 8G MP3 Player, but also get same results with generic USB pendrives. I've tried using "update-pciids" and "update-usbids" hoping it might help. It appears that because the device is not enumerated, karmic has no idea what the device(s) are and fails to mount them.

Oct 20 02:52:26 badokami kernel: [ 9945.550093] hub 1-0:1.0: unable to enumerate USB device on port 3
Oct 20 02:52:28 badokami kernel: [ 9947.737113] usb 1-3: new high speed USB device using ehci_hcd and address 16
Oct 20 02:52:28 badokami kernel: [ 9947.870091] usb 1-3: configuration #1 chosen from 1 choice
Oct 20 02:52:28 badokami kernel: [ 9947.889539] scsi8 : SCSI emulation for USB Mass Storage devices
Oct 20 02:52:28 badokami kernel: [ 9947.913039] usb-storage: device found at 16
Oct 20 02:52:28 badokami kernel: [ 9947.913048] usb-storage: waiting for device to settle before scanning
Oct 20 02:52:33 badokami kernel: [ 9952.912457] usb-storage: device scan complete
Oct 20 02:52:55 badokami kernel: [ 9974.100097] usb 1-3: reset high speed USB device using ehci_hcd and address 16
Oct 20 02:52:55 badokami kernel: [ 9974.820144] usb 1-3: reset high speed USB device using ehci_hcd and address 16
Oct 20 02:53:02 badokami kernel: [ 9981.320091] usb 1-3: reset high speed USB device using ehci_hcd and address 16
Oct 20 02:53:02 badokami kernel: [ 9981.847264] usb 1-3: reset high speed USB device using ehci_hcd and address 16
Oct 20 02:53:03 badokami kernel: [ 9982.616087] usb 1-3: reset high speed USB device using ehci_hcd and address 16
Oct 20 02:53:03 badokami kernel: [ 9983.006988] scsi 8:0:0:0: Device offlined - not ready after error recovery

root@badokami:# lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 016: ID 0781:74c2 SanDisk Corp.
Bus 001 Device 002: ID 04f2:b071 Chicony Electronics Co., Ltd 2.0M UVC Webcam / CNF7129
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

root@badokami:# lspci
00:00.0 Host bridge: Intel Corporation Mobile 945GME Express Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile 945GME Express Integrated Graphics Controller (rev 03)
00:02.1 Display controller: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller (rev 03)
00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller (rev 02)
00:1c.0 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 (rev 02)
00:1c.3 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 4 (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 (rev 02)
00:1d.1 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 (rev 02)
00:1d.2 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 (rev 02)
00:1d.3 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Cont...

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Pete Myers (petemyers) wrote :

This is a problem for me on UNR Karmic Koala lpia on a Dell mini 10. (I'm using Vanilla Ubuntu, not Dell buntu).

I upgraded from Jaunty, this wasn't a fresh install.

G Mc.Pherson (diggmc) wrote :

Mine was a fresh install of Alpha6 and is currently up to date on my EEEPC 1000HE. I plan on doing a fresh install when the RC candidate appears and see if that solves the problem.

dailyglen (dailyglen) wrote :

I had a similar problem where USB devices would not be recognized on boot-up and I had to replug them in. The solution to that problem is here:

http://ubuntuforums.org/showpost.php?p=8162741&postcount=12

Thanks.

William Chipman (wrchipman) wrote :

I upgraded from 9.04 to 9.10. In 9.04, all usb devices auto mount. In 9.10, the devices are recognized (my mouse works fine), lsusb shows the thumbdrive, but automount doesn't happen. Manual mounting works fine.

I did a clean install on my wife's computer of 9.10 and it automounts thumb drives with no problem.

piratemurray (mez-pahlan) wrote :

Same as William. Upgraded from 9.04 to 9.10 and now thumb drives (and my external hard drive and my camera) don't auto mount. I'm able to manually mount them but this is not ideal and in fact a step backwards.

Karmic Koala 64bit.

piratemurray (mez-pahlan) wrote :

Hello everyone

Could the solution to my bug #480131 be helpful here?

Fırat Küçük (firatkucuk) wrote :

i reinstall the gvfs.
partially solve my problem.
But it's not an exact solution.

Hello,

I guess I got the same issue. I was able to solve it thanks to this post:

http://www.ubuntugeek.com/how-to-fix-usb-stops-working-problem-in-ubuntu.html

Hope this will also fix yours.

Season greetings

Jeremy Foshee (jeremyfoshee) wrote :

Hi intruder,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 442628

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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