Ubuntu

[Acer TravelMate 8371] suspend/resume failure

Reported by rojer on 2009-09-14
142
This bug affects 25 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

please feel free to contact me if you need to test patches

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from resuming properly.
AplayDevices:
 ALSA lib conf.c:2700:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so
 ALSA lib control.c:909:(snd_ctl_open_noupdate) Invalid CTL hw:0
 aplay: device_list:232: control open (0): No such file or directory
 **** List of PLAYBACK Hardware Devices ****
Architecture: i386
ArecordDevices:
 ALSA lib conf.c:2700:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so
 ALSA lib control.c:909:(snd_ctl_open_noupdate) Invalid CTL hw:0
 arecord: device_list:232: control open (0): No such file or directory
 **** List of CAPTURE Hardware Devices ****
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: murka 3291 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Error: command ['amixer', '-c', '0', 'info'] failed with exit code 1: ALSA lib conf.c:2700:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so
 ALSA lib control.c:909:(snd_ctl_open_noupdate) Invalid CTL hw:0
 amixer: Control device hw:0 open error: No such file or directory
Card0.Amixer.values:
 Error: command ['amixer', '-c', '0'] failed with exit code 1: ALSA lib conf.c:2700:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so
 ALSA lib control.c:909:(snd_ctl_open_noupdate) Invalid CTL hw:0
 amixer: Mixer attach hw:0 error: No such file or directory
Date: Mon Sep 14 17:39:23 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=1d216f7d-e85d-41c9-944a-4165dc3744e0
InterpreterPath: /usr/bin/python2.6
MachineType: Acer TravelMate 8371
Package: linux-image-2.6.31-10-generic 2.6.31-10.32
PccardctlIdent:

PccardctlStatus:

ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-10-generic root=/dev/mapper/hostname-root ro splash quiet
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.31-10.32-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-10-generic N/A
 linux-firmware 1.16
SourcePackage: linux
Tags: resume suspend
Title: [Acer TravelMate 8371] suspend/resume failure
Uname: Linux 2.6.31-10-generic i686
UserGroups:

dmi.bios.date: 06/22/2009.
dmi.bios.vendor: Acer
dmi.bios.version: V1.08
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: TravelMate 8371
dmi.board.vendor: Acer
dmi.board.version: PSMBOU-1234567
dmi.chassis.asset.tag: None
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: None
dmi.modalias: dmi:bvnAcer:bvrV1.08:bd06/22/2009.:svnAcer:pnTravelMate8371:pvrV1.08:rvnAcer:rnTravelMate8371:rvrPSMBOU-1234567:cvnAcer:ct10:cvrNone:
dmi.product.name: TravelMate 8371
dmi.product.version: V1.08
dmi.sys.vendor: Acer

rojer (myself-rojer) wrote :
Tuukka Hastrup (tuukkah) wrote :

As far as I know, nobody's able to resume Acer Timeline machines from suspend. I've just upgraded Karmic and the resume still fails with kernel linux-image-2.6.31-10-generic 2.6.31-10.35. More specifically, the machine enters suspend fine and the power led starts to blink orange. A press of the space key turns the fan on, the power led turns blue, then after a few seconds the machine shuts down again, then reboots.

Robert Buhren (weelkin) wrote :

same here, also with latest karmic kernel : 2.6.31-12

regards
robert

Marc Rene Schädler (suaefar) wrote :

here too, but on karmic 64bit.

marc@marc-laptop:~$ uname -a
Linux marc-laptop 2.6.31-12-generic #41-Ubuntu SMP Wed Oct 7 19:37:12 UTC 2009 x86_64 GNU/Linux

still exist on 2.6.31-13:

Linux xxx 2.6.31-13-generic #44-Ubuntu SMP Sat Oct 10 15:27:14 UTC 2009 x86_64 GNU/Linux

2.6.31-14 did not fix this either:

Linux xxx 2.6.31-14-generic #46-Ubuntu SMP Tue Oct 13 16:47:28 UTC 2009 x86_64 GNU/Linux

matthew_eli (matteo-rosettani) wrote :

same problem here:

Travelmate Timeline 8471 with latest Karmic Kernel 2.6.31-14

Robert Buhren (weelkin) wrote :

We`re getting closer to the final release of karmic and this bug still exists. I`m getting a little nervous that it won't be fixed until the the final release. Is there anything we can do to have the status change to "Confirmed" ?

Changed in linux (Ubuntu):
status: New → Confirmed
Robert Buhren (weelkin) wrote :

I can change the status. Didn`t know that. So the question will be, what can we do to have the status change to "solved" :)

regards
robert

Robert Buhren (weelkin) wrote :

I`ve just tested with the new BIOS ver 1.13 -> still not resuming from suspend. BTW ppl with a acer 3810t/3410t have the same problem.

robert

Maverick (i-elenskiy) on 2009-10-30
Changed in linux (Ubuntu):
assignee: nobody → Ubuntu Laptop Team (ubuntu-laptop)
Maverick (i-elenskiy) wrote :

I've read in an opensuse forum (forgot the link) the problem seems to be coz of the HDD failing to start as the machine resumes.
It fits well with log of this bug report ("No such file or directory" errors).

Robert Buhren (weelkin) wrote :

Or rather the SATA controller, because i have the same problem, but i have an intel SSD disk. I`ve also testet the latest mainline kernel without success...

regards
robert

stand-by fails EVEN WITH KERNEL 2.6.31-14-generic; machine acer travelmate tm8371-352g1gn

schlady (schlady) wrote :

tried new bios version 1.15 from 2009/11/17 with kernel 2.6.31-15-generic, but it did not help.

Axel Reimer (parity) wrote :

Have anybody tried suspend with the new Bios 1.18?

sammy (thomas-maierbacher) wrote :

i have tried the new Bios 1.18 but the laptop is still not resuming from standby

Axel Reimer (parity) wrote :

Seems as if other Acer notebooks are having a similar problem:

see:
http://ubuntuforums.org/showthread.php?t=1165087&page=57

It seems as if Acer fixed this for the 4810t series but not for see others (see thread).

Regander (regander) wrote :

Look at this, maybe solve the issue:
http://www.linlap.com/wiki/acer+travelmate+8371

rojer, thank you for reporting this and helping make Ubuntu better. Karmic reached EOL on April 30, 2011.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We were wondering if this is still an issue in a supported release? If so, can you please attach all relevant information following https://wiki.ubuntu.com/DebuggingKernelSuspendHibernateResume ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in a supported release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: karmic needs-upstream-testing
Changed in linux (Ubuntu):
assignee: Ubuntu Laptop Team (ubuntu-laptop) → nobody
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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