SATA Hard drives not detected

[AceBlade]

i can't get 9.04 to detect my sata hard drives. this is the boot log, to see the entire pastebin: http://pastebin.ca/1487260

07.[ 1.282683] ata1: SATA max UDMA/133 cmd 0x9f0 ctl 0xbf0 bmdma 0xdc00 irq 11
08.[ 1.282683] ata2: SATA max UDMA/133 cmd 0x970 ctl 0xb70 bmdma 0xdc08 irq 11
09.[ 2.164018] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
10.[ 7.172022] ata1.00: qc timeout (cmd 0x27)
11.[ 7.172112] ata1.00: failed to read native max address (err_mask=0x4)
12.[ 8.052024] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
13.[ 18.060034] ata1.00: qc timeout (cmd 0x27)
14.[ 18.060124] ata1.00: failed to read native max address (err_mask=0x4)
15.[ 18.060223] ata1.00: revalidation failed (errno=-5)
16.[ 18.060315] ata1: limiting SATA link speed to 1.5 Gbps
17.[ 18.940038] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
18.[ 28.948039] ata1.00: qc timeout (cmd 0x27)
19.[ 28.948128] ata1.00: failed to read native max address (err_mask=0x4)
20.[ 28.948226] ata1.00: revalidation failed (errno=-5)
21.[ 28.948318] ata1.00: disabled
22.[ 28.948408] ata1: hard resetting link
23.[ 29.828042] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
24.[ 29.828142] ata1: EH complete

[Sergio Barjola (sbarjola)]

Thank you for taking the time to report this bug.
Can you attach the output of the following commands:

- uname -a > uname-a.log
- cat /proc/version_signature > proc_version_signature.log
- sudo lspci -vvnn > lspci-vvnn.log
- dmesg > dmesg.log

[AceBlade (aceblade258)]

Oh, I'm sorry. The computer this was on recently broke, the processor fried.
The best I can do is give the specs to you...

AMD Athlon 64 x2 3800+ (Socket 939)
2GB (4 x 512MB, Twin Dual Channel) Corsair XMS Platinum Ram, DDR 400
nVidia nForce 4 Ultra Chipset
nVidia GeForce 8800 GTS
Creative Sound Blaster X-Fi
2 x Seagate Barracuda 7200.7 160GB SATA HDD's
1 x Western Digital Caviar (I don't know the model of this one) 500GB HDD

If there is any way I can help, please drop me a line. Again I'm sorry I
can't be of more help.

-Jon Skinner

On Mon, Nov 2, 2009 at 6:00 AM, Sergio Barjola <email address hidden> wrote:

> Thank you for taking the time to report this bug.
> Can you attach the output of the following commands:
>
> - uname -a > uname-a.log
> - cat /proc/version_signature > proc_version_signature.log
> - sudo lspci -vvnn > lspci-vvnn.log
> - dmesg > dmesg.log
>
>
> ** Package changed: ubuntu => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> SATA Hard drives not detected
> https://bugs.launchpad.net/bugs/396738
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> i can't get 9.04 to detect my sata hard drives. this is the boot log, to
> see the entire pastebin: http://pastebin.ca/1487260
>
> 07.[ 1.282683] ata1: SATA max UDMA/133 cmd 0x9f0 ctl 0xbf0 bmdma 0xdc00
> irq 11
> 08.[ 1.282683] ata2: SATA max UDMA/133 cmd 0x970 ctl 0xb70 bmdma 0xdc08
> irq 11
> 09.[ 2.164018] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
> 10.[ 7.172022] ata1.00: qc timeout (cmd 0x27)
> 11.[ 7.172112] ata1.00: failed to read native max address (err_mask=0x4)
> 12.[ 8.052024] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
> 13.[ 18.060034] ata1.00: qc timeout (cmd 0x27)
> 14.[ 18.060124] ata1.00: failed to read native max address (err_mask=0x4)
> 15.[ 18.060223] ata1.00: revalidation failed (errno=-5)
> 16.[ 18.060315] ata1: limiting SATA link speed to 1.5 Gbps
> 17.[ 18.940038] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
> 18.[ 28.948039] ata1.00: qc timeout (cmd 0x27)
> 19.[ 28.948128] ata1.00: failed to read native max address (err_mask=0x4)
> 20.[ 28.948226] ata1.00: revalidation failed (errno=-5)
> 21.[ 28.948318] ata1.00: disabled
> 22.[ 28.948408] ata1: hard resetting link
> 23.[ 29.828042] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
> 24.[ 29.828142] ata1: EH complete
>

[Deepankar Sharma (deepankar-sharma)]

I am having similar problems on an smd64 karmic installation. I bought two new 1.5 TB Western Digital Caviar Green drives and they do not show up consistently under ubuntu. (One of the drives shows up sometimes at random). I am attaching the files you asked for.

[Deepankar Sharma (deepankar-sharma)]

Fwiw the drives work perfectly under Windows 7. How can I get someone to look into this bug ?

[Jeremy Foshee (jeremyfoshee)]

Hi AceBlade,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 396738

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Deepankar Sharma (deepankar-sharma)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dman 1738 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xa0000000 irq 10'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,10f10000,00100100'
   Controls : 29
   Simple ctrls : 17
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xa0210000 irq 23'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=/dev/sdb4
InstallationMedia: Error: [Errno 13] Permission denied: '/var/log/installer/media-info'
MachineType: Tyan Computer Corporation MCP55
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=6da34ede-385b-4e65-bce7-e37e01d87261 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
Regression: No
RelatedPackageVersions: linux-firmware 1.32
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid needs-upstream-testing
TestedUpstream: No
Uname: Linux 2.6.32-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 10/10/2008
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: v3.00.2915
dmi.board.name: S2915
dmi.board.vendor: Tyan Computer Corporation
dmi.board.version: REFERENCE
dmi.chassis.type: 17
dmi.chassis.vendor: NVIDIA
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrv3.00.2915:bd10/10/2008:svnTyanComputerCorporation:pnMCP55:pvrREFERENCE:rvnTyanComputerCorporation:rnS2915:rvrREFERENCE:cvnNVIDIA:ct17:cvr:
dmi.product.name: MCP55
dmi.product.version: REFERENCE
dmi.sys.vendor: Tyan Computer Corporation

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

For some reason on my lucid machine "apport-collect -p linux 396738" does not work. apport does not recognize the -p option. I did however run "apport-collect -p linux 396738". I will be testing the mainline kernel now. I am not the original reporter of the bug but am affected by it.

[Deepankar Sharma (deepankar-sharma)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.22.1.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dman 4204 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xa0000000 irq 55'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,10f10000,00100100'
   Controls : 29
   Simple ctrls : 17
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xa0210000 irq 56'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=/dev/sdb4
InstallationMedia: Error: [Errno 13] Permission denied: '/var/log/installer/media-info'
MachineType: Tyan Computer Corporation MCP55
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.34-999-generic root=UUID=6da34ede-385b-4e65-bce7-e37e01d87261 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/bin/bash
Regression: No
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid
TestedUpstream: Yes
Uname: Linux 2.6.34-999-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 10/10/2008
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: v3.00.2915
dmi.board.name: S2915
dmi.board.vendor: Tyan Computer Corporation
dmi.board.version: REFERENCE
dmi.chassis.type: 17
dmi.chassis.vendor: NVIDIA
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrv3.00.2915:bd10/10/2008:svnTyanComputerCorporation:pnMCP55:pvrREFERENCE:rvnTyanComputerCorporation:rnS2915:rvrREFERENCE:cvnNVIDIA:ct17:cvr:
dmi.product.name: MCP55
dmi.product.version: REFERENCE
dmi.sys.vendor: Tyan Computer Corporation

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

apport information

[Deepankar Sharma (deepankar-sharma)]

I have also included the apport report from the current mainline kernel.

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]