complete system stall while opening .doc

[Marcin Ostajewski (panszpik)]

NOTE:
it could be a severe bug, but I don't know which information will You need, so tell me which logs do You need...

Now, the BUG:
When I attempted to open an .doc file from a flash usb drive, the system stopped completely at the loading screen of oofice...
Mouse and keyboard were completely dead, so i could not even switch to terminal...
Keyboard plugout-plugin -> no result
Shutdown button -> no reaction either

The only way to turn the machine off was to hold down the shutdown button till poweroff...

It happened for the first time, and the flashdrive is OK after restart (the file is readable too).

[I am using UB 9.04 (Kernel 2.6.28-12)/Gnome 2.26.1 with all latest upgrades (jaunty-proposed too)]

[Marcin Ostajewski (panszpik) (panszpik)]

attached all logs around the halt time (21:12; next entries are around 21:16->after restart)

[Jamie Strandboge (jdstrand)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Chris Cheney (ccheney)]

This sounds like a kernel bug of some sort. OOo should not be able to completely crash a system.

[Leann Ogasawara (leannogasawara)]

Hi,

I'm unfortunately not seeing anything in terms of a kernel oops or panic in the log file you attached. Just curious if you are able to reproduce this issue every time you try to open the file? If so, would you be able to ssh into the machine after it appears to freeze and grab dmesg output? If you are able to reproduce you may want to also try the latest mainline kernel build, 2.6.30-rc8 as of this comment, https://wiki.ubuntu.com/KernelMainlineBuilds . Please let us know your results. Thanks.

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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