no sound in Ubuntu 9.04 64bit

Bug #374487 reported by Uwe on 2009-05-10
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

I have a HP Pavilion Laptop dv6 and installed Ubuntu 9.04 64 bit andhave no sound

Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect -p alsa-base 374487

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Thanks in advance!

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 3867 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd000000 irq 22'
   Mixer name : 'Generic 10de ID 3'
   Components : 'HDA:111d7603,103c3629,00100202 HDA:11c11040,103c137e,00100200 HDA:10de0003,10de0101,00100000'
   Controls : 36
   Simple ctrls : 23
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_AU.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev root sambashare vboxusers

Uwe (umuenzin-iinet) wrote :
Uwe (umuenzin-iinet) wrote :
Brian Murray (brian-murray) wrote :

It doesn't look like all the attachments that should have been added were added. Could you try executing the same command again? Thanks in advance.

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 3611 F.... pulseaudio
                      michael 3865 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd000000 irq 22'
   Mixer name : 'Generic 10de ID 3'
   Components : 'HDA:111d7603,103c3629,00100202 HDA:11c11040,103c137e,00100200 HDA:10de0003,10de0101,00100000'
   Controls : 36
   Simple ctrls : 23
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=en_AU.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: root

Uwe (umuenzin-iinet) wrote :
Uwe (umuenzin-iinet) wrote :

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 3611 F.... pulseaudio
                      michael 3865 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd000000 irq 22'
   Mixer name : 'Generic 10de ID 3'
   Components : 'HDA:111d7603,103c3629,00100202 HDA:11c11040,103c137e,00100200 HDA:10de0003,10de0101,00100000'
   Controls : 36
   Simple ctrls : 23
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=en_AU.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: root

Uwe (umuenzin-iinet) wrote :
Uwe (umuenzin-iinet) wrote :
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Triaged
Peter Whittaker (pwwnow) wrote :

Please try the workaround suggested on http://forum.notebookreview.com/showthread.php?t=331172

As root (sudo, su, however you prefer to get there), edit the file /etc/modprobe.d/alsa-base and add this line to the end of the file:

options snd-hda-intel enable_msi=1

Then reboot.

Please note that recent updates (applied between June 15, when I first did the above, and June 22), caused the file to disappear - it's entire contents were copied to /etc/modprobe.d/alsa-base.conf. When this happened, I was back to choppy sound. I restored sound by

sudo cp -p /etc/modprobe.d/alsa-base.conf /etc/modprobe.d/alsa-base

and rebooting.

Refer also to bug# 269012 and bug# 355747, and to https://help.ubuntu.com/community/SoundTroubleshooting/#Having%20sound%20issues%20with%20HP%20dvx%20laptop

wirechief (wirechief) wrote :

can you provide the file alsa-info script produces as a attachment here: run it as user in /home/user
wget -O alsa-info.sh http://alsa-project.org/alsa-info.sh && bash ./alsa-info.sh --no-upload it will put a report
in /tmp/alsa-info* using it when your sound works and when it doesnt and making files alsa-info-good.txt and alsa-info-bad.txt would be useful for comparisions.

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: john 3223 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'CA0106'/'Audigy SE [SB0570] at 0xfc00 irq 16'
   Mixer name : ''
   Components : ''
   Controls : 29
   Simple ctrls : 17
Card1.Amixer.info:
 Card hw:1 'V8237'/'VIA 8237 with ALC655 at 0xcc00, irq 22'
   Mixer name : 'Realtek ALC655 rev 0'
   Components : 'AC97a:414c4760'
   Controls : 48
   Simple ctrls : 33
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
John unruh (maliburat) wrote :
Peter Whittaker (pwwnow) wrote :

Folks, this problem disappears on my DV7 with Karmic. When you get a chance, please test with Karmic and mark the bug as fix released if it works for you.

Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Triaged a while ago but has not had any updated comments for quite some time. Please let us know if this issue remains in the current Ubuntu release, http://www.ubuntu.com/getubuntu/download . If the issue remains, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: Triaged → Incomplete
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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