computer freezes with flashing "Num Lock" and "Caps Lock" lights (kernel?)

[abePdIta]

I apologize for my poor English.

 During normal use the computer completely freezes and the keyboard lights flash.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
HibernationDevice: RESUME=UUID=a4475783-6135-45c2-af8b-864f05b8fbaf
MachineType: System manufacturer System Product Name
NonfreeKernelModules: fglrx
Package: linux-image-2.6.24-23-generic 2.6.24-23.52 [modified: lib/modules/2.6.24-23-generic/modules.pcimap lib/modules/2.6.24-23-generic/modules.dep lib/modules/2.6.24-23-generic/modules.ieee1394map lib/modules/2.6.24-23-generic/modules.usbmap lib/modules/2.6.24-23-generic/modules.isapnpmap lib/modules/2.6.24-23-generic/modules.seriomap lib/modules/2.6.24-23-generic/modules.alias lib/modules/2.6.24-23-generic/modules.symbols]
ProcCmdLine: root=UUID=a9030554-b57e-423a-ac61-9d5a1b1cf1d0 ro quiet splash
ProcEnviron:
 LANGUAGE=it_IT:it:en_GB:en
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.24-23.52-generic
SourcePackage: linux
UnreportableReason: This is not a genuine Ubuntu package

[abePdIta (abepdita)]

At the time of reporting the bug, I was using the previous version of the kernel.
 I enclose here the information about the current version, since it is the latter that presents the problem.

[abePdIta (abepdita)]

I apologize for my inexperience, I made just now is the memory test and I got errors, but the result seems strange to me.
All bits are incorrect.
The memory is actually damaged or is it a false positive?

[abePdIta (abepdita)]

I have used for some time the kernel 2.6.24-23.52 and I have not found errors
I am convinced that the problem is therefore the latest version of the kernel..
maybe in conjunction with the ati driver..

[Kevin C (annakevinc)]

I have the same problem, except using Kubuntu Karmic with kernel 2.6.30-8-generic and no fglrx or other proprietary drivers.
The system freezes at apparently random time and any application with the num light illuminating, Nothing can unfreeze it. Only power off.

[abePdIta (abepdita)]

The problem persists even with kernel 2.6.28-13.17.
No suggestions?

[Heinrich Wesseling (h-wesseling)]

I have the same problem with Kubuntu 8.04.3 LTS and kernel 2.6.24-24, but apparently only if I use the Cisco VPN client via WLAN.

[Sameer (sameeryousuf)]

I have the same problem as Heinrich except I am on Ubuntu Karmic and kernel 2.6.31-12. VPN crashes computer with flashing caps lock and scroll key.

[Cory Davis (cory-d-davis)]

I see the same issue with Karmic 2.6.31-14. Found reports that it is caused by the combination of the Cisco VPN client, WIFI, and a multi-core cpu. Disabling all but one core while running the cisco vpnclient stopped the crash in my case.
echo 0 > /sys/devices/system/cpu/cpu1/online

[abePdIta (abepdita)]

In my case, with Karmic and 2.6.31-14 everything works fine, even ati radeon accel.
No more crashes! I'm happy!

[Jeremy Foshee (jeremyfoshee)]

Hi abePdIta,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 372671

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[abePdIta (abepdita)]

Sorry, my mistake.
Obviously this is not more an issue, at least with kernel 2.6.31.
The problem was with 2.6.24 and until the upgrade to Ubuntu 9.10 it remained an issue.

[Jalsot (jalsot)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tomi 3816 F.... pulseaudio
 /dev/snd/controlC1: tomi 3816 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe024000 irq 16'
   Mixer name : 'Realtek ALC889A'
   Components : 'HDA:10ec0885,1458a002,00100101'
   Controls : 41
   Simple ctrls : 23
Card1.Amixer.info:
 Card hw:1 'Headset'/'Logitech Logitech USB Headset at usb-0000:00:12.1-2, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0a01'
   Controls : 6
   Simple ctrls : 2
Card2.Amixer.info:
 Card hw:2 'HDMI'/'HDA ATI HDMI at 0xfdffc000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
CheckboxSubmission: 665d3b223ff2818f06d6450d15f7f89f
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-UD2H
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=4625de2a-e9d9-41a6-b909-2702fe478e7a ro quiet splash
ProcEnviron:
 LANGUAGE=hu_HU:hu:en_GB:en
 LANG=hu_HU.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid needs-upstream-testing
Uname: Linux 2.6.32-22-generic x86_64
UserAsoundrc:
 # ALSA library configuration file

 # Include settings that are under the control of asoundconf(1).
 # (To disable these settings, comment out this line.)
 </home/tomi/.asoundrc.asoundconf>
UserGroups: adm admin audio cdrom dialout dip floppy fuse libvirtd lpadmin netdev plugdev pulse pulse-access sambashare scanner vboxusers vcc video
WifiSyslog:
 Jun 11 09:58:14 tomi-desktop kernel: [ 5070.176470] hda-intel: IRQ timing workaround is activated for card #0. Suggest a bigger bdl_pos_adj.
 Jun 11 14:55:26 tomi-desktop kernel: [22902.000071] npviewer.bin[4978]: segfault at ff999ea8 ip 00000000ff999ea8 sp 00000000fffc82dc error 14
 Jun 11 15:51:02 tomi-desktop kernel: [26237.630057] npviewer.bin[15479]: segfault at ff999ea8 ip 00000000ff999ea8 sp 00000000ffeeddec error 14
WpaSupplicantLog:

dmi.bios.date: 10/08/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F8
dmi.board.name: GA-MA78GM-UD2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF8:bd10/08/2009:svnGigabyteTechnologyCo.,Ltd.:pnGA-MA78GM-UD2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-MA78GM-UD2H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-MA78GM-UD2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Jalsot (jalsot)]

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[Jalsot (jalsot)]

I'm new to apport, not sure my previous "commit" was right, sorry if not.

I'm not sure that my issue relates to the one described in this ticket, but the symptoms are similar. I'm aware of the fact that this could mean lots of different things, but will see.

I've discovered that when I put my wifi card into the box I'm gett full crashes. I used Karmic before and just before upgrading to Lucid I put the HW into the box, so not sure whether it has anything to do with Karmic or Lucid. I guess, it is rather to my wifi card.

What I've found is that when I use a voip softphone, than it crashes during voice calls. I've suffered this issue lots of time and did not get crash when I was not in call. This might relate with networking, thus with wifi. In my voip call I'm sending/receiving roughly 150 bytes/20ms packets.

I was not able to artificially reproduce the issue, so cannot really tell what exactly causes it.

[Jeremy Foshee (jeremyfoshee)]

abePdIta,
  Thanks for following up on this issue. I am marking it Fixed.

jalsot,
   please open a new bug for your issue using 'ubuntu-bug linux' from the terminal window so that we may look into your issue.

Thanks!

~JFo

[Patrick (94bc1052)]

I just ran into this problem with Lucid 2.6.23-32 (64bit). The Cisco VPN Client crashes the whole system, only the caps lock key keeps flashing.

[Patrick (94bc1052)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: phirt 1818 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf2420000 irq 17'
   Mixer name : 'Conexant ID 5069'
   Components : 'HDA:14f15069,17aa214c,00100302 HDA:14f12c06,17aa2122,00100000'
   Controls : 6
   Simple ctrls : 4
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 16'
   Mixer name : 'Nvidia ID b'
   Components : 'HDA:10de000b,10de0101,00100100'
   Controls : 0
   Simple ctrls : 0
Card1.Amixer.values:

Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 6IHT30WW-1.04'
   Mixer name : 'ThinkPad EC 6IHT30WW-1.04'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=4980451e-901b-475e-8d91-322bdb93a393
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: LENOVO 2522AE8
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic root=UUID=4ae79019-e1ce-4db1-85b4-b6b6908524a7 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
Tags: lucid regression-release needs-upstream-testing
Uname: Linux 2.6.32-23-generic x86_64
UserGroups:

dmi.bios.date: 02/16/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 6IET52WW (1.12 )
dmi.board.name: 2522AE8
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6IET52WW(1.12):bd02/16/2010:svnLENOVO:pn2522AE8:pvrThinkPadT410:rvnLENOVO:rn2522AE8:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2522AE8
dmi.product.version: ThinkPad T410
dmi.sys.vendor: LENOVO

[Patrick (94bc1052)]

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[Patrick (94bc1052)]

(And fyi, I tried disabling all cores but one, did not help. The machine crashes anyway.

[Patrick (94bc1052)]

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[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.