MicroSD card is not detected in Sandisk Sansa Express

[O. Emmerson]

When I plug in my Sandisk Sansa Express mp3 player the 1G internal storage is detected but not the 2G Sandisk MicroSD card.

But when I put the card in a SD card adapter and use it in the card reader in my laptop it mounts fine and I am able to copy files to and delete from it.

Attached is dmesg after plugging the player in with the card inside it.

The device is normally recognized as sdc1 on previous releases but this is not in /dev.

$ lsb_release -rd
Description: Ubuntu 9.04
Release: 9.04

$ apt-cache policy linux
linux:
  Installed: (none)
  Candidate: 2.6.28.11.14
  Version table:
     2.6.28.11.14 0
        500 http://gb.archive.ubuntu.com jaunty/restricted Packages

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
MachineType: LENOVO 423323G
Package: linux-image-2.6.28-11-generic 2.6.28-11.41
ProcCmdLine: root=UUID=83ed5fb5-26b9-4c3d-8d8b-3d2c2066d85f ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-11.41-generic
SourcePackage: linux

[sprince09 (sprince587)]

I also have the exact same problem on a Gateway M6862 laptop using Jaunty. Let me know if there is any info that I can provide from my machine that could help, I just don't know what to post.

[O. Emmerson (oemmerson)]

This is working again for me now with yesterday's updates installed.

Thanks

[O. Emmerson (oemmerson)]

I spoke too soon.
It worked that one time when I last posted and has not since.
I tested on 2.6.28-11 and 2.6.28-12. It failed on both.

[PJ (eespjl)]

Same here. Worked once but mostly it is not mounted. Although lsusb sees it

# lsusb
Bus 001 Device 007: ID 0781:b7b2 SanDisk Corp.

#dmesg

25670.552702] usb-storage: device found at 7
[25670.552706] usb-storage: waiting for device to settle before scanning
[25675.552418] usb-storage: device scan complete
[25675.553133] scsi 14:0:0:0: Direct-Access Generic STORAGE DEVICE 9412 PQ: 0 ANSI: 0
[25675.554103] sd 14:0:0:0: [sdd] Attached SCSI removable disk
[25675.554170] sd 14:0:0:0: Attached scsi generic sg4 type 0
[25877.808973] sd 14:0:0:0: [sdd] 3862528 512-byte hardware sectors: (1.97 GB/1.84 GiB)
[25877.811974] sd 14:0:0:0: [sdd] Write Protect is off
[25877.811979] sd 14:0:0:0: [sdd] Mode Sense: 03 00 00 00
[25877.811982] sd 14:0:0:0: [sdd] Assuming drive cache: write through
[25877.821092] sd 14:0:0:0: [sdd] 3862528 512-byte hardware sectors: (1.97 GB/1.84 GiB)
[25877.824090] sd 14:0:0:0: [sdd] Write Protect is off
[25877.824093] sd 14:0:0:0: [sdd] Mode Sense: 03 00 00 00
[25877.824095] sd 14:0:0:0: [sdd] Assuming drive cache: write through
[25877.824100] sdd:<6>sd 14:0:0:0: [sdd] Device not ready: Sense Key : Not Ready [current]
[25882.521213] sd 14:0:0:0: [sdd] Device not ready: Add. Sense: Medium not present
[25882.521219] end_request: I/O error, dev sdd, sector 0
[25882.521223] __ratelimit: 9 callbacks suppressed
[25882.521226] Buffer I/O error on device sdd, logical block 0
[25882.526455] sd 14:0:0:0: [sdd] Device not ready: Sense Key : Not Ready [current]
[25882.526460] sd 14:0:0:0: [sdd] Device not ready: Add. Sense: Medium not present
[25882.526464] end_request: I/O error, dev sdd, sector 0
[25882.526467] Buffer I/O error on device sdd, logical block 0
[25882.531953] sd 14:0:0:0: [sdd] Device not ready: Sense Key : Not Ready [current]
[25882.531957] sd 14:0:0:0: [sdd] Device not ready: Add. Sense: Medium not present
[25882.531962] end_request: I/O error, dev sdd, sector 0

[yorgabr (yorgabr-gmail)]

I also confirm this problem. My player is a Sansa Express 1GB with an 8GB micro SDHC card plugged into. I have two updated Ubuntu boxes: an Intrepid desktop and a Jaunt HP Mini-9 laptop. The former can mount and access without troubles the two volumes (the 1GB internal and the 8GB card), but the last can't even mount only the card. Follow it's dmesg:

[ 3269.668134] usb 1-1: new high speed USB device using ehci_hcd and address 6
[ 3269.803335] usb 1-1: configuration #1 chosen from 1 choice
[ 3269.814824] scsi3 : SCSI emulation for USB Mass Storage devices
[ 3269.816721] usb-storage: device found at 6
[ 3269.816736] usb-storage: waiting for device to settle before scanning
[ 3271.532290] usb 1-1: usbfs: USBDEVFS_CONTROL failed cmd gvfs-gphoto2-vo rqt 192 rq 1 len 1000 ret -110
[ 3272.553303] usb 1-1: usbfs: USBDEVFS_CONTROL failed cmd gvfs-gphoto2-vo rqt 128 rq 6 len 1000 ret -110
[ 3272.654302] usb 1-1: usbfs: USBDEVFS_CONTROL failed cmd gvfs-gphoto2-vo rqt 128 rq 6 len 1000 ret -71
[ 3274.821305] usb-storage: device scan complete
[ 3275.418657] scsi 3:0:0:0: Direct-Access Sandisk Sansa Express 0100 PQ: 0 ANSI: 4
[ 3275.423715] sd 3:0:0:0: [sdc] 1997307 512-byte hardware sectors: (1.02 GB/975 MiB)
[ 3275.425067] sd 3:0:0:0: [sdc] Write Protect is off
[ 3275.425086] sd 3:0:0:0: [sdc] Mode Sense: 3e 00 00 00
[ 3275.425100] sd 3:0:0:0: [sdc] Assuming drive cache: write through
[ 3275.427035] sd 3:0:0:0: [sdc] 1997307 512-byte hardware sectors: (1.02 GB/975 MiB)
[ 3275.427648] sd 3:0:0:0: [sdc] Write Protect is off
[ 3275.427661] sd 3:0:0:0: [sdc] Mode Sense: 3e 00 00 00
[ 3275.427671] sd 3:0:0:0: [sdc] Assuming drive cache: write through
[ 3275.427689] sdc: sdc1
[ 3275.441318] sd 3:0:0:0: [sdc] Attached SCSI removable disk
[ 3275.441665] sd 3:0:0:0: Attached scsi generic sg2 type 0

I can mount and access the SDHC card with a USB card reader adapter in both computers.

[yorgabr (yorgabr-gmail)]

After several hours of Internet research, I discovered this is a gvfs-gphoto2-volume-monitor Gnome utility issue. So, I registered it in https://bugzilla.gnome.org/show_bug.cgi?id=586778

Let's wait for a solution. :-)

[O. Emmerson (oemmerson)]

I have upgraded to v9.10 of Ubuntu and this is no longer a problem. A device file is made for the SD card when I plug it in and I can mount it normally.

Thanks

[O. Emmerson (oemmerson)]

With the updates of yesterday /dev/sdc1 has disappeared again.

[Hammerwell (hammerwell)]

Same here. With a SanDisk MicroSD reader. I tried an 8GB and an 16GB MSD. There are however 3 new entries under /dev/: /sdd; /sdd1 and /SG4. It was possible to manual mount /sdd1 (first one I tried). Have to work out how to access without root access though. :-))

[Bob Merhebi (bobmerhebi)]

I also own a Sansa Sandisk Express (2GB) which when plugged in (w/o Rhythmbox running), the microSD is not detected.

Moreover, when rhythmbox is launched, the device is unmounted (& shows "Reading" only) from my desktop & an error occurs saying: "Media player device error: Unable to mount the SanDisk Sansa Express device" :S

[yorgabr (yorgabr-gmail)]

Guys,

First, let me corret my notebook info: I have a Dell Mini 9, not a HP one... My fault!

I upgraded my desktop and notebook to Ubuntu 10.10, then they stopped to see lhe Sansa microSD card again. They can see just the Sansa internal memory, as I stated above. The same occurs with my desktop. The dmesg log is the same.

Any ideias?

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.