Broken audio playback with Intel 82801G (Realtek ALC883) on 9.04

[Edmund Rhudy]

This specific problem is occurring on an HP Mini 1030NR and may be related to bugs #244754 and #229522 in some way. Audio playback was fine under the original Windows install and a standard install of 8.10 (though in 8.10 the volume meter was skewed such that 0% to 80% produced almost no change and 80% to 100% was the only useful part of the volume meter). Audio playback under 9.04 does not function at all through the external speaker, except to produce a loud hissing sound when the computer is restarted. When plugging headphones into the headphone jack, audio can be heard, except it is accompanied by heavy crackling and popping that begins approximately 1-2 seconds after plugging headphones into the jack. Additionally, when plugging headphones in, crackling and popping can be heard from the external speaker briefly.

lspci -vv output:

00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller (rev 02)
 Subsystem: Hewlett-Packard Company Device 361a
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 32 bytes
 Interrupt: pin A routed to IRQ 16
 Region 0: Memory at fe938000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [60] Message Signalled Interrupts: Mask- 64bit+ Queue=0/0 Enable-
  Address: 0000000000000000 Data: 0000
 Capabilities: [70] Express (v1) Root Complex Integrated Endpoint, MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0, Latency L0s <64ns, L1 <1us
   ExtTag- RBE- FLReset-
  DevCtl: Report errors: Correctable- Non-Fatal- Fatal- Unsupported-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop+
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr+ TransPend-
  LnkCap: Port #0, Speed unknown, Width x0, ASPM unknown, Latency L0 <64ns, L1 <1us
   ClockPM- Suprise- LLActRep- BwNot-
  LnkCtl: ASPM Disabled; Disabled- Retrain- CommClk-
   ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed unknown, Width x0, TrErr- Train- SlotClk- DLActive- BWMgmt- ABWMgmt-
 Capabilities: [100] Virtual Channel <?>
 Capabilities: [130] Root Complex Link <?>
 Kernel driver in use: HDA Intel
 Kernel modules: snd-hda-intel

The system and PulseAudio do not appear to print any error messages regarding audio (though PulseAudio prints a message stating "warning: 'pulseaudio' uses 32-bit capabilities (legacy support in use)").

This system is not used for anything important, so I am happy to test any potential solutions for the issue.

[Francesco Pretto (ceztko)]

Confirmed. Audio is completely broken. My system is a notebook Acer Aspire 5684WLMi.

Here is the alsa-info.sh output:

http://www.alsa-project.org/db/?f=776a3369f719f46219fc044ccab3b6f4ec9bd070

Attached is my dmesg. Please ask for other debug info.

[Francesco Pretto (ceztko)]

To be more precise: Audio PLAYBACK is completely broken: no way to produce a sound in my system. Not that I have tested capture, tough.

Mixer settings seems all ok, but you can verify this on the alsa-info.sh output.

IMPORTANT: this is almost for sure kernel related as the old kernel 2.6.27-9.5 from ubuntu 8.10 DOES work and can be considered the last working kernel. I remember the regression started with kernel 2.6.27-11.* : I din't consider that much at the time, as the 2.6.27-11 kernel were just an optional upgrade. Anyway, it's even a ubuntu 8.10 regression for 2.6.27-11 kernel user, so some users may decide to nominate this bug even for that release.

[Francesco Pretto (ceztko)]

> IMPORTANT: this is almost for sure kernel related as the old kernel 2.6.27-9.5 from ubuntu 8.10 DOES work

Sorry: 2.6.27-9.19, NOT 2.6.27-9.5.

[Francesco Pretto (ceztko)]

As a workaround, download and install the following packages from ubuntu 8.10:

http://security.ubuntu.com/ubuntu/pool/main/l/linux/linux-image-2.6.27-9-generic_2.6.27-9.19_i386.deb
http://security.ubuntu.com/ubuntu/pool/restricted/l/linux-restricted-modules/linux-restricted-modules-2.6.27-9-generic_2.6.27-9.13_i386.deb
http://security.ubuntu.com/ubuntu/pool/main/l/linux/linux-headers-2.6.27-9_2.6.27-9.19_all.deb
http://security.ubuntu.com/ubuntu/pool/main/l/linux/linux-headers-2.6.27-9-generic_2.6.27-9.19_i386.deb

Is there interest in this bug?

Thanks

[Francesco Pretto (ceztko)]

I don't know what happened but today my audio card emitted first sounds using 2.6.28-11.15 kernel. What I did in this days is:

- playing with mixer while using 2.6.27-9 (that has always worked, as I stated);
- updating the packages;
- launching the existing ubuntu installation within a virtualbox environment using createrawvmdk directive.

I launched alsa-info.sh script again and here is the result:

http://www.alsa-project.org/db/?f=19debdecbb1e8e788b2d574abdeaa66ce14a7c52

I've attached the diff with the previous report. Many things are changed: yeah, it seems after all it was mixer related. However, I'm almost sure before commenting this bug report there were no channels muted (I tried alsamixer -c 0 and alsamixer -Dhw:0 without seeing anything strange). I have some suspect something really changed with updates.

Dunno if the problem reported by the bug author is the same, however I advice him to do a clean install (my one was an upgrade). For security, I've marked the bug invalid/incomplete. I'm happy now. Bye

[Francesco Pretto (ceztko)]

The following in the diff file makes me thinking something is changed within ubuntu packages: one control is disappeared from the sound card! Anyway, all is ok now. Maybe it has been fixed somewhere.

@@ -523,7 +523,7 @@

 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC883 Analog [ALC883 Analog]
- Subdevices: 0/1
+ Subdevices: 1/1
   Subdevice #0: subdevice #0
 card 0: Intel [HDA Intel], device 1: ALC883 Digital [ALC883 Digital]
   Subdevices: 1/1
@@ -547,8 +547,8 @@
 Card hw:0 'Intel'/'HDA Intel at 0xf0500000 irq 22'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,10250090,00100002 HDA:14f12bfa,1025007f,00090000'
- Controls : 23
- Simple ctrls : 14
+ Controls : 22
+ Simple ctrls : 13
 Simple mixer control 'Master',0
   Capabilities: pvolume pvolume-joined pswitch pswitch-joined
   Playback channels: Mono

[diehardlinux (diehardlinux)]

I recently installed 9.04 from the live cd (previous using 8.04 stable). I experienced the same bug with my Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller on board card. I tried to install alsa from src but the sound preference ended up resetting itself sometime between playing a radio stream through rhythm box. Now the sound no longer works when set to alsa playback. Downgrading to the 8.10 kernel is not an option worth considering for myself.

I do prefer alsa due to the fact that I use Wolfenstein and would like to hear pidgin sounds when I have a message during the game. So yeah this is a big deal with this bug.

Please take notice to the sound bug.......

[mbiochem (mbiochem)]

I see the same problem on my system.

[chayyoo (krvbr)]

Same problem here after a fresh install of 9.04

[shanakadu (shanakadu)]

I have the same problem. I have a clean ubuntu 9.04 installation. I only had compiled alsa sources using all models, but I couldn't hear sometihing.

My alsa-info is:

http://www.alsa-project.org/db/?f=eee70761f2716d98993b41dae20a6af256d82353

I would like to help

Thanks in advance.

[chayyoo (krvbr)]

To be a bit more specific, these are currently the last lines of my
/etc/modprobe.d/alsa-base.conf:
options snd-hda-intel model=auto
options snd-hda-intel enable_msi=1

Hope this helps

--- On Mon, 24/8/09, shanakadu <email address hidden> wrote:

> From: shanakadu <email address hidden>
> Subject: [Bug 336125] Re: Broken audio playback with Intel 82801G (Realtek ALC883) on 9.04
> To: <email address hidden>
> Date: Monday, 24 August, 2009, 4:20 PM
> I have the same problem. I have a
> clean ubuntu 9.04 installation. I only
> had compiled alsa sources using all models, but I couldn't
> hear
> sometihing.
>
> My alsa-info is:
>
> http://www.alsa-
> project.org/db/?f=eee70761f2716d98993b41dae20a6af256d82353
>
> I would like to help
>
> Thanks in advance.
>
> --
> Broken audio playback with Intel 82801G (Realtek ALC883) on
> 9.04
> https://bugs.launchpad.net/bugs/336125
> You received this bug notification because you are a direct
> subscriber
> of the bug.
>

[chayyoo (krvbr)]

I solved my problem by adding two lines to /etc/modprobe.d/alsa-base.conf:

options snd-hda-intel model=auto
options snd-hda-intel enable_msi=1

Hope this helps

[shanakadu (shanakadu)]

I will try this weekend, thanks in advance.

Aitor Juan Martín García
Consultor SAP
Tlf: 606746626
aitor.martingarcia # gmail dot com

2009/8/31 chayyoo <email address hidden>

> I solved my problem by adding two lines to /etc/modprobe.d/alsa-
> base.conf:
>
> options snd-hda-intel model=auto
> options snd-hda-intel enable_msi=1
>
> Hope this helps
>
> --
> Broken audio playback with Intel 82801G (Realtek ALC883) on 9.04
> https://bugs.launchpad.net/bugs/336125
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “alsa-driver” package in Ubuntu: Invalid
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> This specific problem is occurring on an HP Mini 1030NR and may be related
> to bugs #244754 and #229522 in some way. Audio playback was fine under the
> original Windows install and a standard install of 8.10 (though in 8.10 the
> volume meter was skewed such that 0% to 80% produced almost no change and
> 80% to 100% was the only useful part of the volume meter). Audio playback
> under 9.04 does not function at all through the external speaker, except to
> produce a loud hissing sound when the computer is restarted. When plugging
> headphones into the headphone jack, audio can be heard, except it is
> accompanied by heavy crackling and popping that begins approximately 1-2
> seconds after plugging headphones into the jack. Additionally, when
> plugging headphones in, crackling and popping can be heard from the external
> speaker briefly.
>
> lspci -vv output:
>
> 00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High
> Definition Audio Controller (rev 02)
> Subsystem: Hewlett-Packard Company Device 361a
> Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr-
> Stepping- SERR- FastB2B- DisINTx-
> Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort-
> <TAbort- <MAbort- >SERR- <PERR- INTx-
> Latency: 0, Cache Line Size: 32 bytes
> Interrupt: pin A routed to IRQ 16
> Region 0: Memory at fe938000 (64-bit, non-prefetchable) [size=16K]
> Capabilities: [50] Power Management version 2
> Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA
> PME(D0+,D1-,D2-,D3hot+,D3cold+)
> Status: D0 PME-Enable- DSel=0 DScale=0 PME-
> Capabilities: [60] Message Signalled Interrupts: Mask- 64bit+
> Queue=0/0 Enable-
> Address: 0000000000000000 Data: 0000
> Capabilities: [70] Express (v1) Root Complex Integrated Endpoint,
> MSI 00
> DevCap: MaxPayload 128 bytes, PhantFunc 0, Latency L0s
> <64ns, L1 <1us
> ExtTag- RBE- FLReset-
> DevCtl: Report errors: Correctable- Non-Fatal- Fatal-
> Unsupported-
> RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop+
> MaxPayload 128 bytes, MaxReadReq 128 bytes
> DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr+
> TransPend-
> LnkCap: Port #0, Speed unknown, Width x0, ASPM unknown,
> Latency L0 <64ns, L1 <1us
> ClockPM- Suprise- LLActRep- BwNot-
> LnkCtl: ASPM Disab...

[mbiochem (mbiochem)]

I added the two lines to /etc/modprobe.d/alsa-base.conf
and restarted the system. But still there was no sound.

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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