That's bad for them.
I decided to stop buying HP computer until they start support linux


On Wed, May 20, 2009 at 11:38 AM, Gaston <email address hidden> wrote:

> The response that I got from HP Total care:
>
> "Thank you for contacting HP Total Care.
>
> I understand that you own an " HP Pavilion dv5-1235dx Entertainment
> Notebook PC " and you have issue with Linux.
>
> Your email has reached the Technical Support Division for Notebooks. We
> will provide technical assistance to customers worldwide. However, we
> are unable to provide any information about any third party
> software(Linux) as we are not trained nor authorized to support such
> queries. I suggest you to contact the software vendor for more
> information on the same. I sincerely apologize for the inconvenience. I
> hope that you understand.
>
> If you need further assistance, please reply to this message and we will
> be happy to assist you further."
>
> Seems like they think the problem is within GNU/Linux... How can we
> prove it is not?
>
> --
> HP Pavilion dv5: ATA exception on resume from suspend
> https://bugs.launchpad.net/bugs/301353
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Linux Kernel: In Progress
> Status in “linux” source package in Ubuntu: Confirmed
>
> Bug description:
> On resume from suspend in Ubuntu 8.10 (Intrepid Ibex) the ATA driver throws
> a series of exceptions, as a result the filesystems can not be accessed and
> the computer needs to be rebooted. Hibernate, however, does work and does
> not have this problem, suspend / resume only. The linux kernel version is
> the latest 2.6.27-7.
>
> * Update 16th of May 2009 * The problem remains unchanged under Ubuntu 9.04
> (Jaunty Jackalope).
>
> The initial error message on resume is:
>
> btusb_intr_complete: hci0 urb f7d94a00 failed to resubmit (2)
> ata2: exception Emask 0x10 SAct 0x0 SErr 0x0 action 0x9 t4
> ata2: irq_stat 0x00000040, connection status changed
> ata1: exception Emask 0x10 SAct 0x0 SErr 0x0 action 0x9 t4
> ata1: irq_stat 0x00000040, connection status changed
> sd 0:0:0:0: rejecting I/O to offline device
> PM: Device 0:0:0:0; failed to resume: error 65536
>
> Then, as nothing is able function properly, the most repeated error message
> is as follows:
>
> ata1: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
> ata1: SError: { DevExch }
> ata2: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
> ata2: irq_stat 0x00000040, connection status changed
> ata2: SError: { DevExch }
>
> There are a variety of other error messages thrown about ext3 file systems
> not being to be re-mounted, but I haven't been able to capture those yet.
>
> I'm running a fresh copy of Ubuntu 8.10 (Intrepid Ibex), with the latest
> updates, on a reasonably new HP Pavilion dv5 (1075er) notebook.
>
> Rationale:
>
> Originally I posted my problem under bug #158050 but later I realised that
> this was for an older kernel version. Then I thought that bug #273323 would
> be a better fit, but that has since digressed into a KDE discussion,
> entirely irrelevant to my problem. I've looked at every Intrepid suspend /
> resume bug listed and none are specific to my distribution version, kernel
> version or hardware so I'm starting a new one.
>
> * Update 16th of May 2009 * There has been a Kernel Bug Report open on this
> for some time now http://bugzilla.kernel.org/show_bug.cgi?id=12276
>
> * Update 18th of May 2009 * There is also evidence, anecdotal and
> otherwise, to suggest that the same problem is present on HDX and some other
> models of HP laptop.
>