No sound with kernel 2.6.27, Toshiba ATI IXP SB4x0

[wooster]

Sound works with previous kernels, but only with 'options snd-hda-intel model=dallas' added to /etc/modprobe.d/alsa-base

It does not work with the current kernel 2.6.27-3-generic #1 SMP Wed Sep 10 16:02:00 UTC 2008 i686 GNU/Linux

Ubuntu 8.10

00:14.2 Audio device: ATI Technologies Inc IXP SB4x0 High Definition Audio Controller (rev 01)
        Subsystem: Toshiba America Info Systems Device ff31
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=slow >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 64, Cache Line Size: 32 bytes
        Interrupt: pin ? routed to IRQ 16
        Region 0: Memory at d0400000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: [50] Power Management version 2
                Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
                Status: D0 PME-Enable- DSel=0 DScale=0 PME-
        Capabilities: [60] Message Signalled Interrupts: Mask- 64bit+ Queue=0/0 Enable-
                Address: 0000000000000000 Data: 0000
        Kernel driver in use: HDA Intel
        Kernel modules: snd-hda-intel

Toshiba EQUIUM L30 - 149
http://nordic.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/SUPPORTSECTION/discontinuedProductPage.do?LNG=16&service=ND&toshibaShop=false&com.broadvision.session.new=Yes&PRODUCT_ID=123496

It appears similar to this bug:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/257286

But that bug is said to be resolved. This one is clearly not.

[Mackenzie Morgan (maco.m)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

[Daniel T Chen (crimsun)]

Please attach the output from alsa-info.sh given on https://wiki.ubuntu.com/DebuggingSoundProblems

[Boros Márton (brainrape)]

same problem here, also with a toshiba laptop. don't know about older kernels, fresh install
my alsa-info.sh output is here:
http://www.alsa-project.org/db/?f=df3b62f72eff0c1dacfcb4821e47b1b547c12505
the problem seems to be with the mixer device. alsa can't access it somehow. sound output actually works, but i'm not hearing anything. i'm guessing the sound is muted, but with no mixer acces, i can't help that.

[Jeff Workman (jeff-workman)]

My ALSA is also not working since I upgraded to Intrepid from Hardy today, on a ThinkPad T61 with snd_hda_intel.
http://www.alsa-project.org/db/?f=d473ad72fbef85f36808c6736d5a2b4817cdb597

[Tux (peter-hoogkamer)]

Fresh install of Intrepid Ibex with ATI SB4x0 and no sound. I went through the Debugging Sound Problems page, but could not resolve my issue. Checked if I was privileged to use audio within Users and Groups and I can. Below is some information.

uname -a
Linux ibex 2.6.27-8-generic #1 SMP Thu Nov 6 17:38:14 UTC 2008 x86_64 GNU/Linux

apt-cache policy alsa-base
alsa-base:
  Geïnstalleerd: 1.0.17.dfsg-2ubuntu1
  Kandidaat: 1.0.17.dfsg-2ubuntu1
  Versietabel:
 *** 1.0.17.dfsg-2ubuntu1 0
        500 http://nl.archive.ubuntu.com intrepid/main Packages
        100 /var/lib/dpkg/status

apt-cache policy pulseaudio
pulseaudio:
  Geïnstalleerd: 0.9.10-2ubuntu9
  Kandidaat: 0.9.10-2ubuntu9
  Versietabel:
 *** 0.9.10-2ubuntu9 0
        500 http://nl.archive.ubuntu.com intrepid/main Packages
        100 /var/lib/dpkg/status

lspci | grep Audio
00:14.2 Audio device: ATI Technologies Inc IXP SB4x0 High Definition Audio Controller (rev 01)

aplay -l
**** Lijst van PLAYBACK hardware-apparaten ****
kaart 0: SB [HDA ATI SB], apparaat 0: ALC883 Analog [ALC883 Analog]
  Sub-apparaten: 1/1
  Sub-apparaat #0: subdevice #0

cat /proc/asound/cards
 0 [SB ]: HDA-Intel - HDA ATI SB
                      HDA ATI SB at 0xb0000000 irq 16

When running the utils_alsa-info.sh script I get the following URL
http://www.alsa-project.org/db/?f=5740c0a1543b82cf3b0a76dd2a2b79c2a3f2f382

[Henry Wertz (hwertz)]

     I have the same problem with a Toshiba Satellite (L35-S2316... thanks Toshiba, for wiring every single Satellite L35 differently heh..)
     What I ended up with was using model=hp instead of model=dallas. The internal speakers are almost uselessly quiet (I don't recall if they were louder before (i.e. with 8.04.1) or not, it's not my computer). But the headphones work fine. This machine might just have quiet speakers 8-)
     This machine has a RS480 primary chipset, which uses the SB400 for most of the goods (including IXP SB4X0 audio.)

[Hugo (hugo-bio)]

Same problem here. But i have an Acer 5050 Laptop. Headphones works flawlessly, but speakers don't. My alsa-info result is in the following URL:
http://www.alsa-project.org/db/?f=e0a8cd746e46148032b7b77277b42722fc847aaf

[Tux (peter-hoogkamer)]

I don't think this bug is incomplete anymore. Could the Ubuntu Audio Team turn this bug into another status?

@Henry
I'll try you're solution and let you know what the result was.

Tux

[Andy Whitcroft (apw)]

It should be born in mind that sound problems of this nature, where adding a model=<something> helps sort out your machine, are almost always very specific to the machine in question. If you find the model quirk which is required for your system you are best filing a bug specifically for that machine. Mention the machine it applies to in the title, and include the lspci -vvnn output and the alsa info for the machine in that new bug.

This bug is likely to be interpreted as only applying to the submitters hardware and marked fixed when _their_ hardware works.

[Tux (peter-hoogkamer)]

Hello Andy,

I am from Holland and are not familiar with the term "model quirk".
Can you explain? Then I will report a bug which will be specific for
my machine.
Should I report that bug within the Intrepid buglist or somewhere else?

Tux

2008/12/2 Andy Whitcroft <email address hidden>:
> It should be born in mind that sound problems of this nature, where
> adding a model=<something> helps sort out your machine, are almost
> always very specific to the machine in question. If you find the model
> quirk which is required for your system you are best filing a bug
> specifically for that machine. Mention the machine it applies to in the
> title, and include the lspci -vvnn output and the alsa info for the
> machine in that new bug.
>
> This bug is likely to be interpreted as only applying to the submitters
> hardware and marked fixed when _their_ hardware works.
>
> --
> No sound with kernel 2.6.27, Toshiba ATI IXP SB4x0
> https://bugs.launchpad.net/bugs/272205
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Andy Whitcroft (apw)]

On Tue, Dec 02, 2008 at 03:23:08PM -0000, Tux wrote:

> I am from Holland and are not familiar with the term "model quirk".
> Can you explain? Then I will report a bug which will be specific for
> my machine.
> Should I report that bug within the Intrepid buglist or somewhere else?

:) A model quirk (literally an oddness) refers to marking a strange
difference in the driver configuration for a specific machine.
This can be requested via the the model=<something> options in
/etc/modprobe.d/alsa-base. If you have found a model= option which sorts
out your machine then that is something worth reporting in a machine
specific bug, with the lspci -vvnn output. As the kernel can be enhanced
to include auto-detection of your machine type so that the option is no
longer needed.

[Vinicius Massuchetto (viniciusandre)]

I confirm this bug while trying to fix my girlfriend's computer.
Just after upgrading to Intrepid sound stops working on Toshiba Satellite L35-S2174. Not so surprisingly, I don't have pleasant experiences on installing Linux systems on Toshiba laptops.

Adding 'model=hp' to '/etc/modprobe.d/alsa-base' just give us sound from the headphones. That's not bad at all once they wasn't working before this update. I've never tried to find out the reason for previous problems either. Well. Just hope that next releases come to fix this problem. I don't want her to keep carrying this laptop and the speakers as well.

Thanks for the nice job on Ubuntu.

[Andy Whitcroft (apw)]

@Vinicius Massuchetto -- have you tried all of the model quirks available for your codec? You can find out which codec you have with aplay -l. For example mine looks like this:

    **** List of PLAYBACK Hardware Devices ****
    card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
      Subdevices: 1/1
      Subdevice #0: subdevice #0

So I have a STAC92xx codec. Looking in Documentation/sound/alsa/ALSA-Configuration.txt there is a list of possible model quirks and which laptops they are meant for. It is recommended you try each and see if any help (remembering to reboot after changing).

[Andy (andy-xillean)]

Same problem. Sound worked in Gutsy. Upgraded from gutsy to Hardy and got no sound. Upgraded from Hardy to Intrepid still no sound
This is a Acer Ferrari 5000 laptop.

Why does Ubuntu have so many regressions? It seems like every time a new version comes out something that used to work gets broken. I think the quality of Ubuntu is starting to suffer. I never saw this problem on Mandrake back in the day. With Intrepid Atheros wireless on another laptop quit working and now this sb4x0 issue on this laptop.

00:00.0 Host bridge: ATI Technologies Inc RS480 Host Bridge (rev 10)
00:02.0 PCI bridge: ATI Technologies Inc RS480 PCI-X Root Port
00:04.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:05.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:06.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:07.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:12.0 IDE interface: ATI Technologies Inc IXP SB400 Serial ATA Controller (rev 80)
00:13.0 USB Controller: ATI Technologies Inc IXP SB400 USB Host Controller (rev 80)
00:13.1 USB Controller: ATI Technologies Inc IXP SB400 USB Host Controller (rev 80)
00:13.2 USB Controller: ATI Technologies Inc IXP SB400 USB2 Host Controller (rev 80)
00:14.0 SMBus: ATI Technologies Inc IXP SB400 SMBus Controller (rev 83)
00:14.1 IDE interface: ATI Technologies Inc IXP SB400 IDE Controller (rev 80)
00:14.2 Audio device: ATI Technologies Inc IXP SB4x0 High Definition Audio Controller (rev 01)
00:14.3 ISA bridge: ATI Technologies Inc IXP SB400 PCI-ISA Bridge (rev 80)
00:14.4 PCI bridge: ATI Technologies Inc IXP SB400 PCI-PCI Bridge (rev 80)
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:00.0 VGA compatible controller: ATI Technologies Inc M56P [Radeon Mobility X1600]
07:00.0 Ethernet controller: Atheros Communications Inc. AR242x 802.11abg Wireless PCI Express Adapter (rev 01)
08:04.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5788 Gigabit Ethernet (rev 03)
08:09.0 CardBus bridge: Texas Instruments PCIxx12 Cardbus Controller
08:09.1 FireWire (IEEE 1394): Texas Instruments PCIxx12 OHCI Compliant IEEE 1394 Host Controller
08:09.2 Mass storage controller: Texas Instruments 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
08:09.3 SD Host controller: Texas Instruments PCIxx12 SDA Standard Compliant SD Host Controller

 description: Computer
    product: Ferrari 5000
    vendor: Acer, inc.
    version: Not Applicable

width: 32 bits
    capabilities: smbios-2.4 dmi-2.4 smp-1.4 smp
    configuration: boot=oem-specific cpus=2 uuid=20F207B2-EE56-D811-B25A-001636D8D007
  *-core
       description: Motherboard
       product: Ferrari5
       vendor: Acer, Inc.
       physical id: 0
       version: Not Applicable
       serial: LXFR50U0597090FF142500
       slot: PCI2
     *-firmware
          description: BIOS
          vendor: Acer
          physical id: 0
   ...

[Tux (peter-hoogkamer)]

Hello Andy,

I do not have a model entry in my /etc/modprobe.d/alsa-base and cannot
adjust this to my computer. Can I just add a line model=<type> to my
alsa-base config file?

Tux

2008/12/24 Andy Whitcroft <email address hidden>:
> @Vinicius Massuchetto -- have you tried all of the model quirks
> available for your codec? You can find out which codec you have with
> aplay -l. For example mine looks like this:
>
> **** List of PLAYBACK Hardware Devices ****
> card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
>
> So I have a STAC92xx codec. Looking in Documentation/sound/alsa/ALSA-
> Configuration.txt there is a list of possible model quirks and which
> laptops they are meant for. It is recommended you try each and see if
> any help (remembering to reboot after changing).
>
> --
> No sound with kernel 2.6.27, Toshiba ATI IXP SB4x0
> https://bugs.launchpad.net/bugs/272205
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Andy Whitcroft (apw)]

On Tue, Jan 06, 2009 at 10:21:50AM -0000, Tux wrote:

> I do not have a model entry in my /etc/modprobe.d/alsa-base and cannot
> adjust this to my computer. Can I just add a line model=<type> to my
> alsa-base config file?

You should be able to add a new line at the bottom similar to the one
below:

    options snd-hda-intel model=<type>

[Tux (peter-hoogkamer)]

Ok, so my issue is resolved. When trying to give my sound a try last night I managed to fix it. By adding the line options snd-hda-intel model=acer to /etc/modprobe.d/alsa-base and restarted. Then I had to give myself rights to use audio in the Users and Groups configuration utility.

Tux

[Martin Guy (martinwguy)]

This Acer 3050 laptop was silent when using the live desktop CD of 9.04 until I realised that I had to go into alsamixer, move to the "Surround" column, unmute it and turn its volume up. Quite why it should need this...?
lcpci says:
00:14.2 Audio device: ATI Technologies Inc IXP SB4x0 High Definition Audio Controller (rev 01)
and it's using kernel module snd_hda_intel

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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