Hi,
We have multiple server os crash with the attached screenshot error. The ubuntu versions that we use x.x.x.122 and x.x.x.124.
cat /proc/version_signature
Ubuntu 5.15.0-124.134-generic 5.15.163
The os gots read only and the only way to bring it back is to reset the server.
Hardware wise we don't really see any issue, we even checked with the vendor, however they also didn't find anything.
We would like to eliminate this issue ASAP because the running system is critical.
Thank you for your help.
---
ProblemType: Bug
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 1 Mar 18 11:12 seq
crw-rw---- 1 root audio 116, 33 Mar 18 11:12 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
ApportVersion: 2.20.11-0ubuntu82.6
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
AudioDevicesInUse: Error: [Errno 2] No such file or directory: 'fuser'
CasperMD5CheckResult: unknown
DistroRelease: Ubuntu 22.04
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
MachineType: HPE ProLiant DL385 Gen10 Plus v2
Package: linux (not installed)
PciMultimedia:
ProcEnviron:
LANGUAGE=en_US:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 mgag200drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-124-generic root=/dev/mapper/vg_sys-lv_root ro crashkernel=auto audit=1 audit_backlog_limit=8192 nopti noibrs noretp spectre_v2=off scsi_mod.use_blk_mq=1 dm_mod.use_blk_mq=y processor.max_cstate=0 iommu=pt amd_iommu=on audit=1
ProcVersionSignature: Ubuntu 5.15.0-124.134-generic 5.15.163
RelatedPackageVersions:
linux-restricted-modules-5.15.0-124-generic N/A
linux-backports-modules-5.15.0-124-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.36
RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
Tags: jammy
Uname: Linux 5.15.0-124-generic x86_64
UpgradeStatus: Upgraded to jammy on 2024-12-24 (84 days ago)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 02/21/2025
dmi.bios.release: 3.62
dmi.bios.vendor: HPE
dmi.bios.version: A42
dmi.board.name: ProLiant DL385 Gen10 Plus v2
dmi.board.vendor: HPE
dmi.chassis.type: 23
dmi.chassis.vendor: HPE
dmi.ec.firmware.release: 3.11
dmi.modalias: dmi:bvnHPE:bvrA42:bd02/21/2025:br3.62:efr3.11:svnHPE:pnProLiantDL385Gen10Plusv2:pvr:rvnHPE:rnProLiantDL385Gen10Plusv2:rvr:cvnHPE:ct23:cvr:skuP38411-B21:
dmi.product.family: ProLiant
dmi.product.name: ProLiant DL385 Gen10 Plus v2
dmi.product.sku: P38411-B21
dmi.sys.vendor: HPE
---
ProblemType: Bug
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 1 Mar 6 10:30 seq
crw-rw---- 1 root audio 116, 33 Mar 6 10:30 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
ApportVersion: 2.20.11-0ubuntu82.6
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
AudioDevicesInUse: Error: [Errno 2] No such file or directory: 'fuser'
CasperMD5CheckResult: unknown
DistroRelease: Ubuntu 22.04
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
MachineType: HPE ProLiant DL385 Gen10 Plus v2
Package: linux (not installed)
PciMultimedia:
ProcEnviron:
LANGUAGE=en_US:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 mgag200drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-124-generic root=/dev/mapper/vg_sys-lv_root ro crashkernel=auto audit=1 audit_backlog_limit=8192 nopti noibrs noretp spectre_v2=off scsi_mod.use_blk_mq=1 dm_mod.use_blk_mq=y processor.max_cstate=0 iommu=pt amd_iommu=on audit=1
ProcVersionSignature: Ubuntu 5.15.0-124.134-generic 5.15.163
RelatedPackageVersions:
linux-restricted-modules-5.15.0-124-generic N/A
linux-backports-modules-5.15.0-124-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.36
RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
Tags: jammy
Uname: Linux 5.15.0-124-generic x86_64
UpgradeStatus: Upgraded to jammy on 2024-12-26 (82 days ago)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 10/04/2024
dmi.bios.release: 3.40
dmi.bios.vendor: HPE
dmi.bios.version: A42
dmi.board.name: ProLiant DL385 Gen10 Plus v2
dmi.board.vendor: HPE
dmi.chassis.type: 23
dmi.chassis.vendor: HPE
dmi.ec.firmware.release: 3.9
dmi.modalias: dmi:bvnHPE:bvrA42:bd10/04/2024:br3.40:efr3.9:svnHPE:pnProLiantDL385Gen10Plusv2:pvr:rvnHPE:rnProLiantDL385Gen10Plusv2:rvr:cvnHPE:ct23:cvr:skuP38411-B21:
dmi.product.family: ProLiant
dmi.product.name: ProLiant DL385 Gen10 Plus v2
dmi.product.sku: P38411-B21
dmi.sys.vendor: HPE
Hi Steve, thank you for submitting this and for helping to improve Ubuntu.
Can you install and use the `apport-collect` to help collect information on this ticket. Thanks
`