Hardy freezes at random without debugging messages

[jay3d]

I'm having this freeze at random times, but i cannot track where

sometimes the machine is up for 48 hours and freezes,
and sometimes after login screen by some seconds.

this is what happened:
- the screen and mouse freezes without any activity from X
- when pressing Caps Lock or Num Lock the lights on keyboard are not changing
- i cannot force exit X (Ctrl+Alt+<-)

then i have to hard-reset the machine

and after i check the system logs between the last message of the previous session,
and the new session, there's no indicator of an error message or kernel panic or stack trace,

if there's a way to track this problem, it would be better to provide a more clear bug report

Expected:
- the system should run continuously with stability

Description: Ubuntu hardy (development branch)
Release: 8.04

don't know witch package affected yet

Devices:

00:00.0 Host bridge [0600]: Intel Corporation 82P965/G965 Memory Controller Hub [8086:29a0] (rev 02)
00:01.0 PCI bridge [0604]: Intel Corporation 82P965/G965 PCI Express Root Port [8086:29a1] (rev 02)
00:1a.0 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB UHCI Contoller #4 [8086:2834] (rev 02)
00:1a.1 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 [8086:2835] (rev 02)
00:1a.7 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 [8086:283a] (rev 02)
00:1b.0 Audio device [0403]: Intel Corporation 82801H (ICH8 Family) HD Audio Controller [8086:284b] (rev 02)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 [8086:283f] (rev 02)
00:1c.4 PCI bridge [0604]: Intel Corporation 82801H (ICH8 Family) PCI Express Port 5 [8086:2847] (rev 02)
00:1c.5 PCI bridge [0604]: Intel Corporation 82801H (ICH8 Family) PCI Express Port 6 [8086:2849] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 [8086:2830] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 [8086:2831] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 [8086:2832] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 [8086:2836] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev f2)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801HB/HR (ICH8/R) LPC Interface Controller [8086:2810] (rev 02)
00:1f.2 SATA controller [0106]: Intel Corporation 82801HR/HO/HH (ICH8R/DO/DH) 6 port SATA AHCI Controller [8086:2821] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation 82801H (ICH8 Family) SMBus Controller [8086:283e] (rev 02)
01:00.0 VGA compatible controller [0300]: nVidia Corporation G71 [GeForce 7900 GS] [10de:0292] (rev a1)
02:00.0 Ethernet controller [0200]: Marvell Technology Group Ltd. 88E8056 PCI-E Gigabit Ethernet Controller [11ab:4364] (rev 12)
03:00.0 SATA controller [0106]: JMicron Technologies, Inc. JMicron 20360/20363 AHCI Controller [197b:2363] (rev 02)
03:00.1 IDE interface [0101]: JMicron Technologies, Inc. JMicron 20360/20363 AHCI Controller [197b:2363] (rev 02)
05:01.0 Network controller [0280]: Techsan Electronics Co Ltd B2C2 FlexCopII DVB chip / Technisat SkyStar2 DVB card [13d0:2103] (rev 02)
05:02.0 Ethernet controller [0200]: Atheros Communications, Inc. AR5212/AR5213 Multiprotocol MAC/baseband processor [168c:0013] (rev 01)
05:03.0 FireWire (IEEE 1394) [0c00]: Texas Instruments TSB43AB22/A IEEE-1394a-2000 Controller (PHY/Link) [104c:8023]

USBs:

Bus 005 Device 002: ID 1241:1177 Belkin F8E842-DL Mouse
Bus 005 Device 001: ID 0000:0000
Bus 004 Device 001: ID 0000:0000
Bus 007 Device 002: ID 041e:405f Creative Technology, Ltd
Bus 007 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 006 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 002: ID 0ace:1215 ZyDAS WLA-54L WiFi
Bus 001 Device 001: ID 0000:0000

Thanks!

[frosstatx (lesstat-x)]

i have this error in hardy heeron 8.04 beta with in amd64, freezee is ramdomly , freeze totally my keyboard and touchpad device, i can only reboot machine, in the gutsy amd64 7.10 working perfect

[Leann Ogasawara (leannogasawara)]

Hi jay3d,

Can you comment which specific version of the kernel you are running - cat /proc/version_signature . I know the 2.6.24-15 kernel was just published. Also could you attach your dmesg output - there might be something reported there that could be helpful. Thanks.

[jay3d (jay3dlinux)]

At last i got a freeze and a log ;)

Kernel log:

.
.
.
Apr 10 01:45:37 jay-desktop kernel: [38332.848075] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:45:40 jay-desktop kernel: [38335.442267] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:45:52 jay-desktop kernel: [38347.428509] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:45:52 jay-desktop kernel: [38347.430020] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:45:52 jay-desktop kernel: [38347.432267] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:45:57 jay-desktop kernel: [38352.158955] ADDRCONF(NETDEV_UP): eth1: link is not ready
Apr 10 01:46:05 jay-desktop kernel: [38361.009266] ADDRCONF(NETDEV_UP): eth1: link is not ready
Apr 10 01:46:06 jay-desktop kernel: [38361.697821] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:46:06 jay-desktop kernel: [38361.714649] SoftMAC: Open Authentication completed with 00:13:a3:d0:7c:46
Apr 10 01:46:06 jay-desktop kernel: [38362.030504] ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
Apr 10 01:46:16 jay-desktop kernel: [38371.401104] SoftMAC: Authentication timed out with 00:13:a3:d0:7c:46
Apr 10 01:46:16 jay-desktop kernel: [38371.401185] BUG: unable to handle kernel paging request at virtual address 00100104
Apr 10 01:46:16 jay-desktop kernel: [38371.401191] printing eip: f8baaaac *pde = 00000000
Apr 10 01:46:16 jay-desktop kernel: [38371.401197] Oops: 0002 [#1] PREEMPT SMP
Apr 10 01:46:16 jay-desktop kernel: [38371.401202] Modules linked in: arc4 ecb blkcipher ieee80211_crypt_wep usblp vmnet(P) parport_pc vmblock vmmon(P) nls_iso8859_1 nls_cp437 vfat fat usb_storage libusual isofs udf ipv6 af_packet binfmt_misc wacom rfcomm l2cap bluetooth ppdev acpi_cpufreq cpufreq_userspace cpufreq_stats cpufreq_powersave cpufreq_ondemand freq_table cpufreq_conservative video output sbs sbshc container dock battery iptable_filter ip_tables x_tables ext3 jbd mbcache ac sbp2 lp parport snd_hda_intel snd_pcm_oss snd_mixer_oss stv0299 snd_pcm snd_page_alloc snd_hwdep snd_seq_dummy zd1211rw snd_seq_oss snd_seq_midi ieee80211softmac wlan_scan_sta snd_rawmidi ieee80211 ieee80211_crypt sr_mod snd_seq_midi_event cdrom nvidia(P) ath_rate_sample b2c2_flexcop_pci snd_seq b2c2_flexcop dvb_core ath_pci wlan ath_hal(P) sky2 button i2c_core snd_timer snd_seq_device snd evdev pcspkr iTCO_wdt iTCO_vendor_support intel_agp agpgart soundcore shpchp pci_hotplug xfs sg sd_mod pata_jmicron pata_acpi usbhid hid ata_generic
Apr 10 01:46:16 jay-desktop kernel: ohci1394 ieee1394 ahci libata scsi_mod ehci_hcd uhci_hcd usbcore thermal processor fan fuse
Apr 10 01:46:16 jay-desktop kernel: [38371.401321]
Apr 10 01:46:16 jay-desktop kernel: [38371.401324] Pid: 4075, comm: softmac Tainted: P (2.6.24-15-rt #1)
Apr 10 01:46:16 jay-desktop kernel: [38371.401327] EIP: 0060:[<f8baaaac>] EFLAGS: 00010246 CPU: 1
Apr 10 01:46:16 jay-desktop kernel: [38371.401337] EIP is at ieee80211softmac_auth_queue+0xbc/0x130 [ieee80211softmac]
Apr 10 01:46:16 jay-desktop kernel: [38371.401340] EAX: 00200200 EBX: c45e2800 ECX: f7c3e000 EDX: 00100100
Apr 10 01:...

[frosstatx (lesstat-x)]

i fix this problem in the menu.lst, run the kernel with "pci=assign-busses apicmaintimer idle=poll reboot=cold,hard " whitout ""
in the kernel parameters

bye, an good luck

[petebass4life (pete-bass4life)]

im having the exact problem i cant work out what to do i dont want to downgrade back to gutsy but it looks like i might have to

[thomas42 (winningham)]

I am experiencing the same problem. However, I seem to be able to repeat this the most with playing audio and/or video in X. Playing audio in the console doesn't do it (that I can tell), but using Flash video, or closing FireFox after watching Flash video, and then using just about anything else that uses an overlay (including OpenGL) or audio may lock it up. In general, audio-only lock ups take a longer time to happen. I am interested in any ideas around this possibly being an I/O issue? I have not been able to see anything from dmesg. Follow the steps above, and it pauses for a full second or so, the screen goes black... and have to power off and back on. Or something, on this motherboard, seems like I have to hold the power button in, and then upon release, it restarts.

My hardware:

AMD Athlon 64 X2 5000+
MSI K9AGM2-FIH
On-board ATI X1250
Atheros AR5007 wireless
20GB Seagate 7200.10 SATA
Turtle Beach Audio Advantage Micro USB (C-Media)

[thomas42 (winningham)]

Sorry, I am using the 2.6.24-16-rt SMP PREEMPT RT, and have also tried a special build of the ATI drivers mentioned in other freeze threads. This is the 32-bit version, of the OS, however (couldn't quite get the AR5007 working in the 64-bit version).

[thomas42 (winningham)]

sorry... this was the ar5007... switched from ndiswrapper to patched madwifi and this went away :/

[sarton85 (sarton85)]

I am having the same problem with hardy, both in Gnome and XFCE. I did a fresh install for 4 times since the release of Hardy, but the problem is still there.

My hardware:

Acer Aspire 9302 AWSMi
AMD Turion 64 2.2 Ghz
2.5 GB DDR2
80 GB HDD
NVIDIA GeForce Go 6100
Broadcom 43xx Wireless

[ciobik (bred)]

I have the same problem with hardy
Toshiba notebook 5100
geforce 460
40HDD

[logic7 (logic747)]

Same here... random complete freezes with "rock stable" hardy. Hardware worked fine in gutsy, feisty, dapper etc.before.

There is nothing i could do to reproduce the freeze, sometimes stable for a whole day, but today three times already. :( I also noticed that xine crashes (somethimes) when skipping forward, which it didn't do in previous releases.

My box:

Kubuntu Hardy Heron 2.6.24-16-generic

00:00.0 Host bridge: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface (rev 02)
00:01.0 PCI bridge: Intel Corporation 82865G/PE/P PCI to AGP Controller (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 (rev 02)
...
00:1d.7 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c2)
00:1f.0 ISA bridge: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge (rev 02)
00:1f.1 IDE interface: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller (rev 02)
00:1f.3 SMBus: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller (rev 02)
01:00.0 VGA compatible controller: nVidia Corporation GeForce 7600 GT (rev a2)
02:05.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10)
02:09.0 Multimedia audio controller: C-Media Electronics Inc CM8738 (rev 10)
02:0a.0 FireWire (IEEE 1394): NEC Corporation IEEE 1394 Host Controller (rev 01)

[kakyo (li-beinan)]

same problem, froze 10 times last night
when i have video, open office, SCIM, working at the same time.
my laptop: SONY VAIO VGN-NR298D

[UbunG (geoubun)]

Hi, I've been having the same problem. I have an older laptop: IBM ThinkPad A21m, 512 memory, using an 10/100 Ethernet 32-Bit CardBus PCMCIA Card for internet access. But I've used this computer with Gutsy and not once have had a freeze problem. This happens about 3 times a day.

[Alejandro Mas Chiotakis (alejandro-maschiotakis)]

I'm still having this random lock ups, completely random, almost no pattern at all. I say almost because I've noticed that it does happen a lot when displaying videos o web searching.

So have this random lock ups that seem to be disturbing a large number of users appeared during the previous alpha releases? Because if not, it would be a nice idea to check major changes involving multimedia and web exploring made from the last Alpha 6 release to the ultimate release.

Of course I have no knowledge on this things, I don't program, I know very little about linux and Ubuntu itself, I'm just trying to help and find out what is the status on this very awkward freeze that is haunting us.

Bye! Thanks!

[Dylan McCall (dylanmccall)]

I believe this bug may be a duplicate of #204996, which also describes a very difficult to trace problem with the kernel locking up, seemingly at random, with an enormous variety of hardware. Some people seem to have other symptoms (sounding more like X problems!), but I believe the core issue is the same there as it is here.

However, while I have done so for now, I am a tad hesitant to mark this as duplicate since the issue has created numerous bug reports, some of which could easily be "normal" driver problems. (Which makes this problem only more urgent: Something else is definitely causing lockups, and the longer that thing remains untraceable we have a big problem where all lockup problems are considered duplicates of this one).

So, if you have any objections to me marking this as a duplicate, make your voice known, feel free to change it back, etc.!

[Dylan McCall (dylanmccall)]

Sorry, I should add this!
You say that kernel panic stuff is not in the log. Does your caps lock key /blink/, or at least change from its original state, by any chance? Blinking the lock keys is one of the kernel's last-resort ways to report a kernel panic. The current lockup issue (which has become prevalent) is observed to kill hard drive access. (My suspicion is that is a bug of its own, then everything which does not kill disk access -- ie: Leaves a log -- is a different bug entirely).

[slyhne (soeren-zurf)]

Hi

I have the exact same problem as many Hardy users, random lock ups.
No indication in logs and no blinking lights - only way out is to press and hold power button in for 5 seconds and do a hard reset.

I have seen some patterns regarding this error, the following seems to trigger it:

1. Playing a DVD iso rip in xine locks the machine after around an hour
2. Using USB storage. Both when mounting and doing file operations. It happens both with flash memory and USB harddisks.

OS: Hardy Heron 8.04, with nvidia driver enabled in "Hardware Drivers".
Installed linux-backports-modules-2.6.24 according to Bug 203329 for my wireless.

My hardware:
Dell XPS M1530

lspci:
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 0c)
00:01.0 PCI bridge: Intel Corporation Mobile PM965/GM965/GL960 PCI Express Root Port (rev 0c)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 02)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 02)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 02)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 02)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 02)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 02)
00:1c.4 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 5 (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 02)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 02)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 02)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f2)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 02)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 02)
00:1f.2 SATA controller: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA AHCI Controller (rev 02)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 02)
01:00.0 VGA compatible controller: nVidia Corporation GeForce 8600M GT (rev a1)
03:09.0 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 05)
03:09.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 22)
03:09.2 System peripheral: Ricoh Co Ltd R5C843 MMC Host Controller (rev 12)
03:09.3 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 12)
03:09.4 System peripheral: Ricoh Co Ltd xD-Picture Card Controller (rev ff)
09:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8040 PCI-E Fast Ethernet Controller (rev 12)
0b:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG Network Connection (rev 02)

Regards slyhne

[wackyiniraqi (wackyiniraqi)]

sounds alot like what I've got going on with my desktop [bug 248591]....though my laptop works fine....so dunno about the network issue. Seems my desktop will have to go to windozzze since the support for these lockups is nonexistent.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.