Issues after sleeping, with authentication by fingerprint

Bug #2083448 reported by Daniel Morales Salazar
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
New
Undecided
Unassigned

Bug Description

Dear Developers,

I previously encountered an issue with my Dell laptop where I could not fill in the password field on the login screen after it had been asleep.

While this issue is less severe now (I can fill in the password field after the laptop has been asleep for several hours), the fingerprint authentication method no longer works, which is somewhat inconvenient. Additionally, on the login screen, only the "Suspend" button is visible, with no options for shutdown or restart.

After entering the password, the laptop returns to normal functionality.

However, I find it unusual that the fingerprint authentication method fails to work after sleep.

As per the recommendation of one of your developers, I have included the output of the command journalctl -b -1 -r in the attachments.

Thank you very much.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-45-generic 6.8.0-45.45
ProcVersionSignature: Ubuntu 6.8.0-45.45-generic 6.8.12
Uname: Linux 6.8.0-45-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/seq: qd91 2794 F.... pipewire
 /dev/snd/controlC0: qd91 2799 F.... wireplumber
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 1 20:53:24 2024
InstallationDate: Installed on 2024-02-08 (236 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: Dell Inc. Latitude 5420
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-45-generic root=UUID=02738a08-52ac-4d19-88c9-cacd3b303bbb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-6.8.0-45-generic N/A
 linux-backports-modules-6.8.0-45-generic N/A
 linux-firmware 20240318.git3b128b60-0ubuntu2.4
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-05-22 (132 days ago)
dmi.bios.date: 11/10/2023
dmi.bios.release: 1.33
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.33.0
dmi.board.name: 0772C9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.33.0:bd11/10/2023:br1.33:svnDellInc.:pnLatitude5420:pvr:rvnDellInc.:rn0772C9:rvrA00:cvnDellInc.:ct10:cvr:sku0A20:
dmi.product.family: Latitude
dmi.product.name: Latitude 5420
dmi.product.sku: 0A20
dmi.sys.vendor: Dell Inc.

Revision history for this message
Daniel Morales Salazar (qd91) wrote :
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