Crash while browsing

Bug #2067736 reported by Daniel Morales Salazar
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
New
Undecided
Unassigned
Noble
New
Undecided
Unassigned

Bug Description

### Feedback for Developers: System Crash Issue

#### Description:
Lately, I have experienced frequent system crashes while using Firefox. The system freezes, I cannot move the cursor, and then it performs a soft restart (returns to the login screen, but all applications are closed).

#### Detailed Incident:
- **Action Triggering Crash**: The latest crash occurred while I was attempting to move a Firefox tab containing a Google search window.
- **Frequency**: This issue has happened multiple times recently.
- **Symptom**: Each time, the system becomes unresponsive, the cursor freezes, and shortly after, the system soft restarts.

#### Steps to Reproduce:
1. Open Firefox.
2. Navigate to a Google search page.
3. Attempt to move the tab to a different position or to another window.
4. Observe the system freezing and then performing a soft restart.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-31-generic 6.8.0-31.31
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/seq: qd91 18629 F.... pipewire
 /dev/snd/controlC0: qd91 18632 F.... wireplumber
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri May 31 16:02:45 2024
InstallationDate: Installed on 2024-02-08 (113 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: Dell Inc. Latitude 5420
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-31-generic root=UUID=02738a08-52ac-4d19-88c9-cacd3b303bbb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-6.8.0-31-generic N/A
 linux-backports-modules-6.8.0-31-generic N/A
 linux-firmware 20240318.git3b128b60-0ubuntu2
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-05-22 (9 days ago)
dmi.bios.date: 11/10/2023
dmi.bios.release: 1.33
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.33.0
dmi.board.name: 0772C9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.33.0:bd11/10/2023:br1.33:svnDellInc.:pnLatitude5420:pvr:rvnDellInc.:rn0772C9:rvrA00:cvnDellInc.:ct10:cvr:sku0A20:
dmi.product.family: Latitude
dmi.product.name: Latitude 5420
dmi.product.sku: 0A20
dmi.sys.vendor: Dell Inc.

Revision history for this message
Daniel Morales Salazar (qd91) wrote :
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