Sound skips when mouse is moved

Bug #2067307 reported by Freeman Montgomery
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Committed
Undecided
Unassigned

Bug Description

When you are playing a video or audio stream in a browser, if you move your mouse, is makes audio playback "choppy" and requires not moving the mouse for several seconds for it to go away. It makes doing anything else while watching youtube or listening to a radio station stream nearly impossible. I have to use my table and bluetooth while using google for other websites. It started after I upgraded from 23.10 to 24.04

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.8.0-31.31.1-lowlatency 6.8.1
Uname: Linux 6.8.0-31-lowlatency x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckMismatches: ./pool/main/l/linux-firmware/linux-firmware_20230919.git3672ccab-0ubuntu2.1_amd64.deb
CasperMD5CheckResult: fail
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon May 27 13:25:33 2024
DistUpgraded: 2024-05-22 10:28:03,976 DEBUG migrateToDeb822Sources()
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [17aa:309e]
InstallationDate: Installed on 2024-02-03 (115 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
MachineType: LENOVO 10AY001RUS
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-31-lowlatency root=UUID=89aa50b5-b941-4598-8994-fab7aad177cd ro quiet splash threadirqs vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to noble on 2024-05-22 (5 days ago)
dmi.bios.date: 10/24/2014
dmi.bios.release: 1.51
dmi.bios.vendor: LENOVO
dmi.bios.version: FHKT51AUS
dmi.board.name: SHARKBAY
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 WIN
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.ec.firmware.release: 1.36
dmi.modalias: dmi:bvnLENOVO:bvrFHKT51AUS:bd10/24/2014:br1.51:efr1.36:svnLENOVO:pn10AY001RUS:pvrThinkCentreM73:rvnLENOVO:rnSHARKBAY:rvr0B98401WIN:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuLENOVO_MT_10AY:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: 10AY001RUS
dmi.product.sku: LENOVO_MT_10AY
dmi.product.version: ThinkCentre M73
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Freeman Montgomery (freeman9572) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Are the mouse and audio both Bluetooth/wireless?

affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Freeman Montgomery (freeman9572) wrote :

the mouse is wireless. The audio is HDMI to the monitor.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Next please try the non-lowlatency kernel.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Freeman Montgomery (freeman9572) wrote :

I'm a bit of a novice, and it would have taken a bit more advanced terminal skills than I have, but I did find out it was using the older of two (0,31 vs 0,35) lowlatency kernels. I did a reboot, and in advanced settings switched to the newest kernel, and that seems to have fixed the issue. Thank you for the suggestion.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Fix Committed, because it looks like the 35 kernel with the fix is still in proposed.

Changed in linux (Ubuntu):
status: Incomplete → Fix Committed
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