No Audio (Speaker and Microphone) is available in New Infinix Inbook Y2 Plus Laptop

[Pradip Kumar Das]

Hello,

After installing Ubuntu 24.04 LTS in new Infinix INBOOK Y2 PLUS 11th Gen Intel Corei5-1155G7 laptop, it was noticed that audio including speaker and microphone are not available. All other functionalities are available in general except the audio as mentioned. This is to be noted that audio is working completely fine in Windows 11 which is installed in other partition in the same laptop.

Please investigate the issue and provide an update.

Regards,
Pradip Kumar Das

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-31-generic 6.8.0-31.31
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/seq: pradip 1921 F.... pipewire
 /dev/snd/controlC0: pradip 1926 F.... wireplumber
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat May 11 19:34:04 2024
InstallationDate: Installed on 2024-05-07 (4 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: Infinix INBOOK Y2 PLUS
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-31-generic root=UUID=0822f9c6-1d98-4988-aa85-5f68c805b3cb ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-6.8.0-31-generic N/A
 linux-backports-modules-6.8.0-31-generic N/A
 linux-firmware 20240318.git3b128b60-0ubuntu2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/28/2023
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: TGL_TG325_200B_IN_V5.1.12
dmi.board.asset.tag: Default string
dmi.board.name: EM_TG325_200B_V1.0
dmi.board.vendor: Infinix
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.ec.firmware.release: 1.10
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrTGL_TG325_200B_IN_V5.1.12:bd04/28/2023:br5.19:efr1.10:svnInfinix:pnINBOOKY2PLUS:pvrDefaultstring:rvnInfinix:rnEM_TG325_200B_V1.0:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:skuDEFAULT:
dmi.product.family: Laptop
dmi.product.name: INBOOK Y2 PLUS
dmi.product.sku: DEFAULT
dmi.product.version: Default string
dmi.sys.vendor: Infinix