Monitor plugged in to Intel NUC10i7FNK via USB-C cable goes blank
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
One of my monitors, which is plugged in via a USBC-USBC cable, tends to reset a couple of times per hour. The screens go blank, then come back after a second or two. After the display comes back, everything looks the same as before (the desktop isn't being reset or restarted).
The same errors which show up in /var/log/syslog every time this happens:
kernel: [186446.744863] xhci_hcd 0000:39:00.0: xHC error in resume, USBSTS 0x401, Reinit
kernel: [186446.744867] usb usb3: root hub lost power or was reset
kernel: [186446.744868] usb usb4: root hub lost power or was reset
I dual boot to Windows 11 on the same machine and the issue never occurs on Windows 11.
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-
ProcVersionSign
Uname: Linux 6.5.0-17-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/seq: arnav 92540 F.... pipewire
CRDA: N/A
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 21 07:14:08 2024
InstallationDate: Installed on 2023-12-17 (66 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: {report[
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 20230919.
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-12-31 (52 days ago)
dmi.bios.date: 10/24/2023
dmi.bios.release: 5.16
dmi.bios.vendor: Intel Corp.
dmi.bios.version: FNCML357.
dmi.board.
dmi.board.name: NUC10i7FNB
dmi.board.vendor: Intel Corporation
dmi.board.version: K61360-302
dmi.chassis.
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.
dmi.ec.
dmi.modalias: dmi:bvnIntelCor
dmi.product.family: FN
dmi.product.name: NUC10i7FNK
dmi.product.sku: BXNUC10i7FNK
dmi.product.
dmi.sys.vendor: Intel(R) Client Systems