hd will not mount

[tim riggs]

I now have two hd that will not work on linux but work on window 11 .

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-14-generic 6.5.0-14.14
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tlr 2004 F.... wireplumber
 /dev/snd/seq: tlr 1987 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Jan 23 06:03:16 2024
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2023-11-13 (71 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-14-generic root=UUID=88481562-dc81-4d92-bc63-a1c80eeb6605 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-6.5.0-14-generic N/A
 linux-backports-modules-6.5.0-14-generic N/A
 linux-firmware 20230919.git3672ccab-0ubuntu2.5
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 06:03:39.779: The udisks-daemon is running (name-owner :1.8).
UpgradeStatus: Upgraded to mantic on 2024-01-22 (1 days ago)
dmi.bios.date: 07/03/2023
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: JB20B001
dmi.board.asset.tag: Default string
dmi.board.name: JB20B
dmi.board.vendor: Default string
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.ec.firmware.release: 1.2
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrJB20B001:bd07/03/2023:br5.19:efr1.2:svnDefaultstring:pnJB20B:pvrDefaultstring:rvnDefaultstring:rnJB20B:rvrDefaultstring:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU1:
dmi.product.family: MiniPC
dmi.product.name: JB20B
dmi.product.sku: SKU1
dmi.product.version: Default string
dmi.sys.vendor: Default string

[Randolph Gamo (randolphgamo)]

Hello! Please what error message do you get, when trying to mount the disks?