External display stay blank when connected through the docking station (HP USB-C Dock G5) but is OK when directly connected

Bug #2046802 reported by Lesage Franck
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
New
Undecided
Unassigned

Bug Description

External display is detected and X believes it is OK as the desktop correctly extends to the 2nd monitor but said monitor remains blank. It used to work a couple of days ago but I guess some upgrade is the cause. I tried to downgrade amd64-microcode and linux-firmware, to no avail : dmesg still shows issues with drivers.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: XFCE
Date: Mon Dec 18 12:14:54 2023
DistUpgraded: 2023-12-18 10:58:52,052 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Barcelo [1002:15e7] (rev c5) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Barcelo [103c:8b5c]
InstallationDate: Installed on 2023-08-08 (132 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-14-generic root=UUID=d29d3432-7c6f-4376-a050-c86365d7b922 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to mantic on 2023-12-18 (0 days ago)
dmi.bios.date: 04/25/2023
dmi.bios.release: 2.1
dmi.bios.vendor: HP
dmi.bios.version: V78 Ver. 01.02.01
dmi.board.name: 8B5C
dmi.board.vendor: HP
dmi.board.version: KBC Version 53.1D.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 83.29
dmi.modalias: dmi:bvnHP:bvrV78Ver.01.02.01:bd04/25/2023:br2.1:efr83.29:svnHP:pnHPProBook44514inchG10NotebookPC:pvr:rvnHP:rn8B5C:rvrKBCVersion53.1D.00:cvnHP:ct10:cvr:sku852U8ES#UUZ:
dmi.product.family: 103C_5336AN HP ProBook
dmi.product.name: HP ProBook 445 14 inch G10 Notebook PC
dmi.product.sku: 852U8ES#UUZ
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Lesage Franck (switux) wrote :
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Indeed the kernel seems to be crashing in drm graphics code so I'd recommend trying some newer kernels such as https://kernel.ubuntu.com/mainline/?C=M;O=D

affects: xorg (Ubuntu) → linux (Ubuntu)
tags: added: amdgpu dock multimonitor
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.