The monitor screen appears black when connecting the PC through the sound bar to the monitor

Bug #2046074 reported by Noctis Bennington
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
New
Undecided
Unassigned

Bug Description

When I connect the laptop to the sound bar hdmi and the sound bar to the monitor, it tries to connect and Ubuntu detects it, but nothing appears on the screen.

My HDMI works as it should, tested directly when it's connected to the monitor. I have tried on a laptop other than my computer with Windows to test if it is something of the sound bar and it works perfectly without problems.

Don't really know what package should be interfering here. Mesa? Mutter?

MSI laptop.
CPU: AMD Ryzen 7 Series 4000
GPU: AMD Radeon RX 5600m
RAM: 16GB
NVM: 1TB.

OS: Ubuntu 23.10

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: mutter (not installed)
Uname: Linux 6.6.5-060605-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 10 17:39:27 2023
InstallationDate: Installed on 2023-10-13 (58 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Release amd64 (20231011)
ProcEnviron:
 LANG=es_ES.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: mutter
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Noctis Bennington (noctis13) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Sound and display coexisting on the same HDMI cable would be a kernel issue so reassigning...

affects: mutter (Ubuntu) → linux (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Wait, 6.6.5-060605-generic isn't an Ubuntu kernel - do you have the same bug in the default Ubuntu kernel?

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Noctis Bennington (noctis13) wrote :

Thank you for reassigning @vanvugt.

Sorry, I reported this on 6.6.5 linux kernel. Yes, this happens too in the Ubuntu kernel (6.5.x-generic).

Changed in linux (Ubuntu):
status: Incomplete → New
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