Screen goes blank

Bug #2039378 reported by ubuntu user
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Screen goes blank after the desktop environment gets loaded. I use the cinnamon desktop. After I type in the user password at the display-manager to login, the desktop shows for 1 second and then the screen goes blank. I solved the problem through switching the desktop to cinnamon (software rendering) at the display-manager and then installed 6.2.0-34-generic instead of 5.15.0-86 to be able to use the normal cinnamon desktop again.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: user 1277 F.... pulseaudio
 /dev/snd/controlC0: user 1277 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 21.2
InstallationDate: Installed on 2023-08-07 (71 days ago)
InstallationMedia: Linux Mint 21.2 "Victoria" - Release amd64 20230711
MachineType: LENOVO 20KDS01T00
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-86-generic root=UUID=27a26739-8f56-4f8e-b127-efffca9d526f ro quiet splash
ProcVersionSignature: Ubuntu 5.15.0-86.96-generic 5.15.122
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-86-generic N/A
 linux-backports-modules-5.15.0-86-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.21
Tags: victoria
Uname: Linux 5.15.0-86-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/13/2021
dmi.bios.release: 1.24
dmi.bios.vendor: LENOVO
dmi.bios.version: R0NET46W (1.24 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20KDS01T00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.16
dmi.modalias: dmi:bvnLENOVO:bvrR0NET46W(1.24):bd04/13/2021:br1.24:efr1.16:svnLENOVO:pn20KDS01T00:pvrThinkPadA275:rvnLENOVO:rn20KDS01T00:rvrNotDefined:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20KD_BU_Think_FM_ThinkPadA275:
dmi.product.family: ThinkPad A275
dmi.product.name: 20KDS01T00
dmi.product.sku: LENOVO_MT_20KD_BU_Think_FM_ThinkPad A275
dmi.product.version: ThinkPad A275
dmi.sys.vendor: LENOVO

Revision history for this message
ubuntu user (ubuntu1014) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2039378

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
ubuntu user (ubuntu1014)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Jacob (jacob11) wrote :

Am experiencing a similar issue which may be the same bug.

OS: Ubuntu 20.04
Kernel: 5.15.0-86-generic
Desktop: GNOME
Graphics: AMD

Just before/after logging in, the screen flickers and/or goes blank. Attempting to switch to a terminal using Ctrl+Alt+F-keys doesn't help. Attempting to restart using Ctrl+Alt+Del doesn't work.

Choosing the previous kernel (5.15.0-84-generic) from the GRUB menu instead, when booting, avoids the issue.

Other reports of similar sounding issues:
https://askubuntu.com/questions/1488418/ubuntu-20-04-screen-artifacts-during-login
https://forums.linuxmint.com/viewtopic.php?t=405762

Revision history for this message
ubuntu user (ubuntu1014) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected victoria
description: updated
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ubuntu user (ubuntu1014) wrote : CRDA.txt

apport information

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ubuntu user (ubuntu1014) wrote : CurrentDmesg.txt

apport information

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ubuntu user (ubuntu1014) wrote : IwConfig.txt

apport information

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ubuntu user (ubuntu1014) wrote : Lspci.txt

apport information

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ubuntu user (ubuntu1014) wrote : Lspci-vt.txt

apport information

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ubuntu user (ubuntu1014) wrote : Lsusb.txt

apport information

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ubuntu user (ubuntu1014) wrote : Lsusb-t.txt

apport information

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ubuntu user (ubuntu1014) wrote : Lsusb-v.txt

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ubuntu user (ubuntu1014) wrote : PaInfo.txt

apport information

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ubuntu user (ubuntu1014) wrote : ProcCpuinfo.txt

apport information

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ubuntu user (ubuntu1014) wrote : ProcCpuinfoMinimal.txt

apport information

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ubuntu user (ubuntu1014) wrote : ProcEnviron.txt

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ubuntu user (ubuntu1014) wrote : ProcInterrupts.txt

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ubuntu user (ubuntu1014) wrote : ProcModules.txt

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ubuntu user (ubuntu1014) wrote : PulseList.txt

apport information

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ubuntu user (ubuntu1014) wrote : RfKill.txt

apport information

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ubuntu user (ubuntu1014) wrote : UdevDb.txt

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ubuntu user (ubuntu1014) wrote : WifiSyslog.txt

apport information

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ubuntu user (ubuntu1014) wrote : acpidump.txt

apport information

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ubuntu user (ubuntu1014) wrote :

Sorry for being late I just ran the command and sent the report. forgot to mention that I had problem with the keyboard too after the login. in order to send the report I went back to the kernel with the bug 5.15.0-86-generic (hopefully send valuable report) and choose cinnamon software rendering.

Revision history for this message
stef (update-5) wrote :

I have similar problems with a lenovo m625q with Stoney graphics:
VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] (rev d4)
Since 5.15.0-86 (Ubuntu 20.04 HWE):
After entering the password in the dm and mate startup, the machine crashes.
A twin system without graphic login works with out issues.

Revision history for this message
Jacob (jacob11) wrote :

People on the Linux Mint thread:
https://forums.linuxmint.com/viewtopic.php?t=405762
...are reporting that kernel 6.2 solves the problem for them. I haven't tested this for myself yet.

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