Since 7th of august 2023 after upgrading my system (apt update; apt upgrade) I cannot shutdown my HP Zbook Studio G9 laptop. It hangs forever. The suspend mode is also not working anymore since then, apparently it goes in suspend mode but I can't resume it.
The workaround is to hard power it down by pressing 10 seconds on the power button.
It works fine until the 7th of august where I update it.
Note that we are several people using the same hardware and almost the same installation (using ansible to manage the installation) that have the exact same issue.
Here are my HW infos:
HW Model: HP HP ZBook Studio 16 inch G9 Mobile Workstation PC
Processor: 12th Gen Intel® Core™ i7-12800H × 20
Graphics: Mesa Intel® Graphics (ADL GT2)
OS: Ubuntu 22.04.3 LTS 64bits
GNOME version: 42.9
Windows System: x11
Description: Ubuntu 22.04.3 LTS
Release: 22.04
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ltshb 3644 F.... pulseaudio
/dev/snd/controlC0: ltshb 3644 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2023-06-06 (82 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
MachineType: HP HP ZBook Studio 16 inch G9 Mobile Workstation PC
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-26-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
RelatedPackageVersions:
linux-restricted-modules-6.2.0-26-generic N/A
linux-backports-modules-6.2.0-26-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.18
Tags: jammy
Uname: Linux 6.2.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/21/2023
dmi.bios.release: 5.20
dmi.bios.vendor: HP
dmi.bios.version: U99 Ver. 01.05.20
dmi.board.name: 89C3
dmi.board.vendor: HP
dmi.board.version: KBC Version 10.5E.50
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 16.94
dmi.modalias: dmi:bvnHP:bvrU99Ver.01.05.20:bd02/21/2023:br5.20:efr16.94:svnHP:pnHPZBookStudio16inchG9MobileWorkstationPC:pvr:rvnHP:rn89C3:rvrKBCVersion10.5E.50:cvnHP:ct10:cvr:sku4Z8Q4AV:
dmi.product.family: 103C_5336AN HP ZBook
dmi.product.name: HP ZBook Studio 16 inch G9 Mobile Workstation PC
dmi.product.sku: 4Z8Q4AV
dmi.sys.vendor: HP
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 2033267
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.