Nvidia MX350 card dissapears on ubuntu kernel 5.19.0-35-generic update

Bug #2009269 reported by L30N4RD
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After upgrading the kernel to the version 5.19.0-35-generic the notebook is not recognizing that there is present in it a Nvidia card, so it doesn't tries to load any modules for it and it even isn't listed in lspci command.

The Nvidia Card is an MX350 dedicated graphics.

As a side note it detects ok the integrated one (AMD integrated in the ryzen apu, RADV renoir)

This is not happening when i boot with older versions of the kernel like 5.19.0-31-generic.

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: linux-image-5.19.0-35-generic 5.19.0-35.36
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: leo 2402 F.... wireplumber
 /dev/snd/controlC0: leo 2402 F.... wireplumber
 /dev/snd/seq: leo 2399 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 4 12:16:00 2023
InstallationDate: Installed on 2022-10-31 (123 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX434IQ_Q407IQ
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-35-generic root=UUID=b5a4c9e8-00ac-4ef5-9c8c-dc552f8b9e69 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.19.0-35-generic N/A
 linux-backports-modules-5.19.0-35-generic N/A
 linux-firmware 20220923.gitf09bebf3-0ubuntu1.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/10/2020
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX434IQ_Q407IQ.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX434IQ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX434IQ_Q407IQ.302:bd07/10/2020:br5.16:svnASUSTeKCOMPUTERINC.:pnZenBookUX434IQ_Q407IQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX434IQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX434IQ_Q407IQ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
L30N4RD (arieleoar) wrote :
description: updated
L30N4RD (arieleoar)
description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
L30N4RD (arieleoar) wrote : Re: Nvidia MX350 card dissapears on ubuntu kernel update

Using linux-image-5.19.0-31-generic this is the output of lspci, it lists the NVIDIA card and it is usable, kernel assigns a module to it.

L30N4RD (arieleoar)
summary: - Nvidia MX350 card dissapears on ubuntu kernel update
+ Nvidia MX350 card dissapears on ubuntu kernel 5.19.0-35-generic update
Revision history for this message
L30N4RD (arieleoar) wrote :

My bad, this ticket should be closed, i found the root cause. Looks like due an internet shortage linux-modules-nvidia-525-generic-hwe-22.04:amd64 5.19.0-35.36 was not completely downloaded, so it didn't installed the corresponding kernel module and the drivers package into the kernel version 35.

Running the software updater noticed me that a pending update was not completely installed. Letting it manage the updates solved the problem, i was updating always the system packages by the updates popup.

For the future let the user know in the popup that there are pending / broken packages and that the user should attempt an clean (when i excecuted that manually one of the buttons said continue and the other said something as clean / dist upgrade, not sure as i use the system in spanish).

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.