Ubuntu
linux package

Spotify freezes my entire system

Bug #2007759 reported by Adrian Kramer on 2023-02-18

This bug affects 8 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

When I open spotify and have it open for a while my system freezes and I need to hard reset afterwards.

ubuntu 22.10
spotify version 1.1.84.716.gc5f8b819

The main error that I always get aren't included in any txt files but here is the one error I copy paste from askubuntu:

retry page fault (src_id:0 ring:0 vmid:1 pasid:32776, for process spotify pid 13673 thread spotify:cs0 pid 13735)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: in page starting at address 0x0000800106a20000 from IH client 0x12 (VMC)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00140051
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: MORE_FAULTS: 0x1
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: WALKER_ERROR: 0x0
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: PERMISSION_FAULTS: 0x5
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: MAPPING_ERROR: 0x0
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: RW: 0x1
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: [mmhub0] retry page fault (src_id:0 ring:0 vmid:1 pasid:32776, for process spotify pid 13673 thread spotify:cs0 pid 13735)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: in page starting at address 0x0000800106a20000 from IH client 0x12 (VMC)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00140051
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: MORE_FAULTS: 0x1
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: WALKER_ERROR: 0x0
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: PERMISSION_FAULTS: 0x5
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: MAPPING_ERROR: 0x0
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: RW: 0x1
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: [mmhub0] retry page fault (src_id:0 ring:0 vmid:1 pasid:32776, for process spotify pid 13673 thread spotify:cs0 pid 13735)
Feb 02 22:37:26 kernel: amdgpu 0000:03:00.0: amdgpu: in page starting at address 0x0000800106a20000 from IH client 0x12 (VMC)

--------------------------------------------------------------------------

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: linux-image-5.19.0-31-generic 5.19.0-31.32
ProcVersionSignature: Ubuntu 5.19.0-31.32-generic 5.19.17
Uname: Linux 5.19.0-31-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: adrian 1576 F.... wireplumber
/dev/snd/controlC0: adrian 1576 F.... wireplumber
/dev/snd/seq: adrian 1573 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 18 20:11:39 2023
InstallationDate: Installed on 2023-01-27 (21 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: LENOVO 81W1
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-31-generic root=UUID=683321d2-f902-45fc-86c5-b0d4410e061a ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.19.0-31-generic N/A
linux-backports-modules-5.19.0-31-generic N/A
linux-firmware 20220923.gitf09bebf3-0ubuntu1.4
SourcePackage: linux
UpgradeStatus: Upgraded to kinetic on 2023-01-27 (21 days ago)
dmi.bios.date: 04/18/2022
dmi.bios.release: 1.34
dmi.bios.vendor: LENOVO
dmi.bios.version: E8CN34WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: IdeaPad 3 15ADA05
dmi.ec.firmware.release: 1.34
dmi.modalias: dmi:bvnLENOVO:bvrE8CN34WW:bd04/18/2022:br1.34:efr1.34:svnLENOVO:pn81W1:pvrIdeaPad315ADA05:rvnLENOVO:rnLNVNB161216:rvrSDK0J40700WIN:cvnLENOVO:ct10:cvrIdeaPad315ADA05:skuLENOVO_MT_81W1_BU_idea_FM_IdeaPad315ADA05:
dmi.product.family: IdeaPad 3 15ADA05
dmi.product.name: 81W1
dmi.product.sku: LENOVO_MT_81W1_BU_idea_FM_IdeaPad 3 15ADA05
dmi.product.version: IdeaPad 3 15ADA05
dmi.sys.vendor: LENOVO

See original description

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Revision history for this message

Adrian Kramer (adrianramin24) wrote on 2023-02-18:

AlsaInfo.txt Edit (32.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (86.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.4 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (469 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.1 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (629 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (825 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (36.3 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (82.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.0 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (8.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (246 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (207.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (127.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (654.7 KiB, text/plain; charset="utf-8")

Adrian Kramer (adrianramin24) on 2023-02-18

description:

updated

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2023-02-18: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Jan Louda (louka108) wrote on 2023-02-24 (last edit on 2023-02-24):

syslog-spotify-freeze.txt Edit (56.2 KiB, text/plain)

Hello,
I have the same problem on Lenovo "ThinkPad T14s Gen 1" and "AMD Ryzen 7 PRO 4750U with RadeonGraphics" on Ubuntu 22.04.2 LTS.

Here are the last lines before freezing :(

Feb 24 22:16:33 ntb2525 /usr/libexec/gdm-x-session[2298]: (II) event22 - RAPOO BT4.0 Mouse: SYN_DROPPED event - some input events have been lost.
Feb 24 22:16:33 ntb2525 kernel: [123304.315870] [drm:amdgpu_dm_commit_planes [amdgpu]] *ERROR* Waiting for fences timed out!
Feb 24 22:16:33 ntb2525 kernel: [123304.487830] gmc_v9_0_process_interrupt: 130817 callbacks suppressed
Feb 24 22:16:33 ntb2525 kernel: [123304.487841] amdgpu 0000:06:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:1 pasid:32785, for process spotify pid 333898 thread spotify:cs0 pid 333951)
Feb 24 22:16:33 ntb2525 kernel: [123304.487860] amdgpu 0000:06:00.0: amdgpu: in page starting at address 0x0000800104220000 from IH client 0x12 (VMC)
Feb 24 22:16:33 ntb2525 kernel: [123304.487869] amdgpu 0000:06:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00140051
Feb 24 22:16:33 ntb2525 kernel: [123304.487874] amdgpu 0000:06:00.0: amdgpu: Faulty UTCL2 client ID: MP1 (0x0)
Feb 24 22:16:33 ntb2525 kernel: [123304.487879] amdgpu 0000:06:00.0: amdgpu: MORE_FFeb 24 22:19:09 ntb2525 lvm[937]: 2 logical volume(s) in volume group "vgubuntu" monitored

In the attachment there is a syslog after spotify run.

Thank you

Revision history for this message

David Negreira (dnegreira) wrote on 2023-03-07:

I see the exact same issue with spotify, Ubuntu 22.04 and kernel: Linux atomic 5.19.0-35-generic #36~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Feb 17 15:17:25 UTC 2 x86_64 x86_64 x86_64 GNU/Linux and I have a Lenovo P14s and CPU model name : AMD Ryzen 7 PRO 5850U with Radeon Graphics

Revision history for this message

Agavi (evack) wrote on 2023-05-01:

This issue appears to persist in Lunar Lobster for me

However, according to an askubuntu answer, it appears to be a known bug with electron apps https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1995956

A workaround for this is to disallow access to the opengl stack

The askubuntu post:
https://askubuntu.com/questions/1448091/why-is-my-system-crashing-after-using-spotify

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Spotify freezes my entire system

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