[HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but immediately (4-5 secs) disconnect

Bug #1995329 reported by Petter Sundlöf
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Recently upgraded to 22.10 (from I believe 20.04, not actually completely sure) and both of my Bluetooth devices have stopped working.

They can pair and connect initially, but disconnect after 4-5 seconds.

My headphones worked a while, but have not since been able to have them stay connected.

Here's an output from bluetoothctl, which doesn't say much?

Agent registered
[CHG] Controller 10:3D:1C:43:3B:C6 Pairable: yes
[CHG] Device 94:DB:56:4F:20:7F Connected: yes
[CHG] Controller 10:3D:1C:43:3B:C6 Discovering: yes
[NEW] Device CB:78:4F:E1:45:7D LE_WH-1000XM4
[CHG] Device 94:DB:56:4F:20:7F Connected: no
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D TxPower: -21
[CHG] Device CB:78:4F:E1:45:7D ManufacturerData Key: 0x012d
[CHG] Device CB:78:4F:E1:45:7D ManufacturerData Value:
  04 00 01 31 05 01 74 84 12 86 04 40 d5 00 00 00 ...1..t....@....
  00 00 00 ...
[CHG] Device CB:78:4F:E1:45:7D ServiceData Key: 0000fe2c-0000-1000-8000-00805f9b34fb
[CHG] Device CB:78:4F:E1:45:7D ServiceData Value:
  00 90 87 04 02 48 e2 09 0e 30 0b 11 7a .....H...0..z
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -39
[CHG] Device CB:78:4F:E1:45:7D RSSI: -39
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -39
[CHG] Device CB:78:4F:E1:45:7D RSSI: -39
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[NEW] Device D9:A2:A2:B7:40:35 P mesh
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D ServiceData Key: 0000fe2c-0000-1000-8000-00805f9b34fb
[CHG] Device CB:78:4F:E1:45:7D ServiceData Value:
  00 90 88 b5 06 90 44 00 8d e6 00 11 30 ......D.....0
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device 94:DB:56:4F:20:7F Connected: yes
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device 94:DB:56:4F:20:7F Connected: no
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[bluetooth]#
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D ManufacturerData Key: 0x012d
[CHG] Device CB:78:4F:E1:45:7D ManufacturerData Value:
  04 00 01 31 05 01 74 84 12 86 04 60 d5 00 00 00 ...1..t....`....
  00 00 00 ...
[CHG] Device CB:78:4F:E1:45:7D ServiceData Key: 0000fe2c-0000-1000-8000-00805f9b34fb
[CHG] Device CB:78:4F:E1:45:7D ServiceData Value:
  00 90 14 08 8e 2b 3a 42 02 89 00 11 74 .....+:B....t
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -35
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -36
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[DEL] Device D9:A2:A2:B7:40:35 P mesh
[CHG] Device CB:78:4F:E1:45:7D RSSI: -38
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37
[CHG] Device CB:78:4F:E1:45:7D RSSI: -37

Seems all it says is "Connected: Yes" and then "Connected: No"....
Description: Ubuntu 22.10
Release: 22.10

 apt-cache policy bluez
bluez:
  Installerad: 5.65-0ubuntu1
  Kandidat: 5.65-0ubuntu1
  Versionstabell:
 *** 5.65-0ubuntu1 500
        500 http://se.archive.ubuntu.com/ubuntu kinetic/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: bluez 5.65-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-23.24-generic 5.19.7
Uname: Linux 5.19.0-23-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 1 08:16:05 2022
InstallationDate: Installed on 2021-09-27 (399 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: HP HP EliteBook 840 G8 Notebook PC
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=sv_SE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-23-generic root=UUID=24028921-6d90-4267-b5fc-39455974dba6 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: Upgraded to kinetic on 2022-10-31 (0 days ago)
dmi.bios.date: 07/15/2022
dmi.bios.release: 10.0
dmi.bios.vendor: HP
dmi.bios.version: T76 Ver. 01.10.00
dmi.board.name: 880D
dmi.board.vendor: HP
dmi.board.version: KBC Version 30.3D.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 48.61
dmi.modalias: dmi:bvnHP:bvrT76Ver.01.10.00:bd07/15/2022:br10.0:efr48.61:svnHP:pnHPEliteBook840G8NotebookPC:pvr:rvnHP:rn880D:rvrKBCVersion30.3D.00:cvnHP:ct10:cvr:sku19X35AV:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 840 G8 Notebook PC
dmi.product.sku: 19X35AV
dmi.sys.vendor: HP
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 10:3D:1C:43:3B:C6 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING PSCAN ISCAN INQUIRY
  RX bytes:42694 acl:72 sco:0 events:4562 errors:0
  TX bytes:827204 acl:77 sco:0 commands:4083 errors:0

Revision history for this message
Petter Sundlöf (petter-sundlof) wrote :
Revision history for this message
Petter Sundlöf (petter-sundlof) wrote :

I've tried manual connecting in bluetoothctl, and it shows the following then:

CHG] Device CB:78:4F:E1:45:7D RSSI: -42
[CHG] Device CB:78:4F:E1:45:7D RSSI: -41
[CHG] Device CB:78:4F:E1:45:7D RSSI: -41
[CHG] Device CB:78:4F:E1:45:7D RSSI: -43
[CHG] Device CB:78:4F:E1:45:7D RSSI: -44
[bluetooth]# connect 94:DB:56:4F:20:7F
Attempting to connect to 94:DB:56:4F:20:7F
Failed to connect: org.bluez.Error.Failed br-connection-profile-unavailable
[CHG] Device CB:78:4F:E1:45:7D RSSI: -43
[CHG] Device CB:78:4F:E1:45:7D RSSI: -42
[bluetooth]# connect 94:DB:56:4F:20:7F
[CHG] Device CB:78:4F:E1:45:7D RSSI: -44
[CHG] Device CB:78:4F:E1:45:7D RSSI: -42

summary: - Devices pair and connect, but immediately (4-5 secs) disconnect
+ [HP HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but
+ immediately (4-5 secs) disconnect
summary: - [HP HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but
+ [HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but
immediately (4-5 secs) disconnect
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Petter Sundlöf (petter-sundlof) wrote :

Bluetooth still not working. Would love to debug if possible...

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Most likely a firmware regression... can you please try 22.04 daily build?
https://cdimages.ubuntu.com/jammy/daily-live/current/

Revision history for this message
Petter Sundlöf (petter-sundlof) wrote : Re: [Bug 1995329] Re: [HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but immediately (4-5 secs) disconnect
Download full text (7.7 KiB)

I'll try it when I have a free usb stick available here. Although I'm on
22.10 currently, but I guess that's not entirely relevant

Den tors 8 dec. 2022 kl 07:55 skrev Kai-Heng Feng <
<email address hidden>>:

> Most likely a firmware regression... can you please try 22.04 daily build?
> https://cdimages.ubuntu.com/jammy/daily-live/current/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1995329
>
> Title:
> [HP EliteBook 840 G8] [Intel AX201] Devices pair and connect, but
> immediately (4-5 secs) disconnect
>
> Status in bluez package in Ubuntu:
> New
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Recently upgraded to 22.10 (from I believe 20.04, not actually
> completely sure) and both of my Bluetooth devices have stopped
> working.
>
> They can pair and connect initially, but disconnect after 4-5 seconds.
>
> My headphones worked a while, but have not since been able to have
> them stay connected.
>
> Here's an output from bluetoothctl, which doesn't say much?
>
> Agent registered
> [CHG] Controller 10:3D:1C:43:3B:C6 Pairable: yes
> [CHG] Device 94:DB:56:4F:20:7F Connected: yes
> [CHG] Controller 10:3D:1C:43:3B:C6 Discovering: yes
> [NEW] Device CB:78:4F:E1:45:7D LE_WH-1000XM4
> [CHG] Device 94:DB:56:4F:20:7F Connected: no
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D TxPower: -21
> [CHG] Device CB:78:4F:E1:45:7D ManufacturerData Key: 0x012d
> [CHG] Device CB:78:4F:E1:45:7D ManufacturerData Value:
> 04 00 01 31 05 01 74 84 12 86 04 40 d5 00 00 00 ...1..t....@....
> 00 00 00 ...
> [CHG] Device CB:78:4F:E1:45:7D ServiceData Key:
> 0000fe2c-0000-1000-8000-00805f9b34fb
> [CHG] Device CB:78:4F:E1:45:7D ServiceData Value:
> 00 90 87 04 02 48 e2 09 0e 30 0b 11 7a .....H...0..z
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -39
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -39
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -39
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -39
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -37
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -37
> [NEW] Device D9:A2:A2:B7:40:35 P mesh
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -37
> [CHG] Device CB:78:4F:E1:45:7D ServiceData Key:
> 0000fe2c-0000-1000-8000-00805f9b34fb
> [CHG] Device CB:78:4F:E1:45:7D ServiceData Value:
> 00 90 88 b5 06 90 44 00 8d e6 00 11 30 ......D.....0
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -38
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -38
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -36
> [CHG] Device CB:78:4F:E1:45:7D RSSI: -35
> [C...

Read more...

Revision history for this message
Petter Sundlöf (petter-sundlof) wrote :

Bluetooth works fine on tested devices with daily jammy build downloaded 12/12.

Is there a way to use a port of that firmware on 22.10?

Revision history for this message
Petter Sundlöf (petter-sundlof) wrote :

I installed backport-iwlwifi-dkms and BT now works...

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

So it's actually a regression in iwlwifi driver? Hopefully it's fixed in later kernels...

no longer affects: bluez (Ubuntu)
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